Senior Pensions Administrator ( Pensions Specialist) in Crawley

Overview

Business Area: Pensions

Location: Gatwick - Hybrid

Salary: between £30,000 – £35,000 depending on experience.

Benefits: Potential, discretionary annual bonus; Generous pension scheme – up to 12% contribution from Nestle; 12 flexible days on top of 25-day holiday entitlement; 2 paid volunteering days; A focus on personal development and growth.

We are seeking an experienced Senior Pensions Administrator (Pensions Specialist) to join a dynamic and collaborative team responsible for the day-to-day administration of trust-based company pension schemes. You’ll play a key role in delivering a high-quality service across a variety of scheme types including defined benefit (DB), defined contribution (DC), career average revalued earnings (CARE), and hybrid arrangements.

You will work within a friendly and supportive team providing the full lifecycle of pension administration services for scheme members and their dependants in line with service level agreements and in accordance with legislation, policy conditions, business rules, and regulatory framework.

Your impact

• All aspects of pension’s administration, such as maintaining accurate records for the members in the scheme, calculating benefits, providing information to scheme members and assisting team colleagues.
• Support annual scheme projects such as benefit statements, renewals, life assurance and pension increases.
• Check work completed by junior team members and mentor them informally.
• Serve as a first point of contact for member queries, offering excellent customer service.
• Assist with ad-hoc projects such as bulk mailings or data exercises.

Your other key responsibilities will include:

• Attending regular meetings and daily interaction with the Team Leaders and other members of the team, meeting agreed service levels and providing a first-class Pensions Administration service.
• Ensure the service adheres to the company data and information security policies and escalate any breaches accordingly.
• Being a subject matter expert for processes, systems and tools and checking colleagues’ work.

Your ingredients for success

To be successful, you’ll need significant experience working as a Senior Pensions Administrator with in-depth knowledge of both DB & DC pension schemes. You’ll play an important part in contributing towards the team’s daily workload targets so it’s important that you’re team oriented with excellent interpersonal, organisational and telephone skills.

Other skills required:

• Ability to demonstrate a thorough knowledge of all pensions’ administration activities including proven experience of all aspects of Defined Contribution and Defined Benefit pensions’ scheme administration.
• Carrying out complex pension’s calculations (leavers, retirements, deaths, transfers, etc.) including manual calculations and a sound knowledge of current pension’s legislation is essential, including the Pensions & Finance Acts.
• Able to demonstrate a numerical aptitude evidenced by work related experience or academic achievements.
• Experience of checking and mentoring members of an administration team.

What You Need To Know

Advert posting date: 26/01/2026

Advert closing date: 08/02/2026

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.