At a Glance
- Tasks: Support D2C coffee operations and ensure top-notch service at customer locations.
- Company: Join Nestlé, a leader in the food service industry with a focus on innovation.
- Benefits: Enjoy a competitive salary, flexible holidays, and personal development opportunities.
- Other info: Embrace a diverse and inclusive workplace with excellent career growth potential.
- Why this job: Make an impact in the exciting out-of-home beverage market with renowned brands.
- Qualifications: Strong communication skills and experience in sales support or operations required.
The predicted salary is between 31000 - 31000 £ per year.
D2C Coffee Operations Support Location: Field Based - Thames Valley / Chilterns: ideal base Reading
Salary £31,000 dependent upon experience + business needs car
Potential, discretionary annual bonus
12 flexible days on top of 25 days annual holiday entitlement pro rata
A focus on personal development and growth
Business Area: Nestlé Professional
Position Summary: Channel Sales & Coffee Operations (CS&CO) is part of our Nestlé Professional Business to Business food service arm. Specialising in Out of Home beverage solutions, CS&CO offers an unrivalled portfolio of fantastic & renowned brands including our primary brand ‘We Proudly Serve’ STARBUCKS and also NESCAFÉ, and SEATTLES BEST COFFEE. Operating in the exciting out of home marketplace, CS&CO has ambitious objectives and is a growth driver for Nestlé.
Your impact: Your key responsibilities will include:
- Ensure NP D2C machines are up and running with minimal downtime
- Ensure all customer locations receive accurate and compliant stock counts.
- Review variances, identify trends and ensure timely escalation and corrective action
- Deliver Nestlé Professional brand standards across all D2C site; Act on audit findings, customer feedback and execution gaps
- Verify and coach correct cleaning routines at customer level; monitor repeat non‑compliance and intervene where required.
- Support uptime through basic troubleshooting and effective escalation
- Ensure all field activity is reported accurately and on time through Project MORE systems; using data to identify performance trends and improvement opportunities
- Liaise with any other internal and external stakeholders that support or impact on performance delivery
Your ingredients for success: To be successful in this role, you’ll have excellent interpersonal and communication skills and have previous experience in a sales support or operations role. You’ll be results-orientated and have a proven track record for consistently exceeding business objectives. You’ll also have:
- Strong organisational skills, be highly motivated with a positive attitude
- The ability to build and maintain strong internal and external relationships
- Experience contributing to cross-functional teams and managing senior stakeholders
- The ability to deal with ambiguity and to work autonomously as well as part of a team
- Experience of delivering consistent performance through others
- Excellent presentation skills with the ability to influence and persuade
- Problem-solving and planning skills and able to work under pressure to manage a fluctuating workload
- Have a full, UK driving license and be willing to travel to key customer locations in the Thames Valley / Chilterns area.
What You Need To Know: Advert posting date: 27/07/2026 Advert closing date: 10/08/2026 We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process. We take pride in championing inclusion and diversity.
Direct To Consumer Partner Support - Thames Valley / Chilterns in Crawley employer: Nestlé
Nestlé in the UK is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration. With flexible hybrid working arrangements, employees enjoy a healthy work-life balance while having access to extensive growth opportunities in the rapidly evolving field of digital commerce. Joining Nestlé means being part of a forward-thinking team that values data-driven decision-making and empowers its members to make a meaningful impact on the business.
