D2C Coffee Operations Support
Location: Field Based – West Midlands, ideal base Birmingham Area
Salary: c.£31,000 dependent upon experience + business needs car
Benefits
- Potential, discretionary annual bonus
- Generous pension scheme
- 12 flexible days on top of 25 days annual holiday entitlement pro rata
- 2 paid volunteering days
- A focus on personal development and growth
Position Summary
Channel Sales & Coffee Operations (CS&CO) is part of our Nestlé Professional Business to Business food service arm, specialising in Out of Home beverage solutions. CS&CO offers an unrivalled portfolio of renowned brands including ‘We Proudly Serve’ STARBUCKS, NESCAFÉ, and SEATTLES BEST COFFEE. The team’s aim is to inspire fast‑paced, profitable growth with our business partners through the delivery of branded beverage solutions, executed brilliantly. CS&CO helps our customers develop their business, driving footfall, spend and increasing their profit.
We have an exciting opportunity for a talented D2C Coffee Operations Support to join our team and contribute to Coffee Solutions growth by delivering excellent in‑store execution across D2C customer locations.
Your impact
- Ensure NP D2C machines are up and running with minimal downtime
- Ensure all customer locations receive accurate and compliant stock counts, review variances, identify trends and ensure timely escalation and corrective action
- Deliver Nestlé Professional brand standards across all D2C sites; act on audit findings, customer feedback and execution gaps
- Verify and coach correct cleaning routines at customer level; monitor repeat non‑compliance and intervene where required; support uptime through basic troubleshooting and effective escalation
- Ensure all field activity is reported accurately and on time through Project MORE systems; use data to identify performance trends and improvement opportunities
- Liaise with any other internal and external stakeholders that support or impact performance delivery
Requirements
To be successful in this role, you’ll have excellent interpersonal and communication skills and have previous experience in a sales support or operations role. You’ll be results‑orientated and have a proven track record for consistently exceeding business objectives.
- Strong organisational skills, highly motivated with a positive attitude
- Ability to build and maintain strong internal and external relationships
- Experience contributing to cross‑functional teams and managing senior stakeholders
- Ability to deal with ambiguity and work autonomously as well as part of a team
- Experience delivering consistent performance through others
- Excellent presentation skills with the ability to influence and persuade
- Problem‑solving and planning skills and able to work under pressure to manage a fluctuating workload
Equal Opportunity
At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.
We take pride in championing inclusion and diversity. We proudly signed the Business in the Community Race at Work Charter, are committed to Disability Confidence, and have been recognised as a Times Top 50 Employer for gender equality for three consecutive years. Additionally, we are a headline partner of Diversity and Inclusion in grocery.
