At a Glance
- Tasks: Support D2C coffee operations, ensuring machines run smoothly and stock counts are accurate.
- Company: Join Nestlé, a leader in the food service industry with renowned brands like Starbucks.
- Benefits: Enjoy a competitive salary, generous holidays, flexible working, and personal development opportunities.
- Other info: Embrace diversity and inclusion in a supportive workplace that values your growth.
- Why this job: Make a real impact in the coffee industry while enjoying a dynamic work environment.
- Qualifications: Strong communication skills and experience in sales support or operations required.
The predicted salary is between 31000 - 31000 £ per year.
D2C Coffee Operations Support
Benefits
- Potential discretionary annual bonus.
- Generous pension scheme.
- 12 flexible days on top of 25 days annual holiday entitlement pro rata.
- 2 paid volunteering days.
- A focus on personal development and growth.
Although this is a full time‑permanent opportunity, please speak to us about what flexibility means to you as we are always open to discussing individual’s flexible working needs, don’t let this stop you from applying.
Position Summary
Channel Sales & Coffee Operations (CS&CO) is part of our Nestlé Professional Business to Business food service arm.
Specialising in Out of Home beverage solutions, CS&CO offers an unrivalled portfolio of fantastic & renowned brands including our primary brand ‘We Proudly Serve’ STARBUCKS and also NESCAFÉ, and SEATTLES BEST COFFEE.
Operating in the exciting out of home marketplace, CS&CO has ambitious objectives and is a growth driver for Nestlé.
The team’s aim is to inspire fast paced, profitable growth with our business partners, through the delivery of branded beverage solutions, executed brilliantly.
Exciting and delighting their consumers, CS&CO helps our customers to develop their business, driving footfall, spend and increasing their profit.
We have an exciting opportunity for a talented D2C Coffee Operations Support to join our team to contribute to Coffee Solutions growth by delivering excellent in‑store execution across D2C customer locations.
- Your impact
- Ensure NP D2C machines are up and running with minimal downtime.
- Ensure all customer locations receive accurate and compliant stock counts. Review variances, identify trends and ensure timely escalation and corrective action.
- Deliver Nestlé Professional brand standards across all D2C sites; Act on audit findings, customer feedback and execution gaps.
- Verify and coach correct cleaning routines at customer level; monitor repeat non‑compliance and intervene where required.
Support uptime through basic troubleshooting and effective escalation.
- Ensure all field activity is reported accurately and on time through Project MORE systems; using data to identify performance trends and improvement opportunities.
- Liaise with any other internal and external stakeholders that support or impact on performance delivery.
- Your ingredients for success
To be successful in this role, you’ll have excellent interpersonal and communication skills and have previous experience in a sales support or operations role.
You’ll be results‑orientated and have a proven track record for consistently exceeding business objectives.
- Additional Requirements
- Strong organisational skills, highly motivated with a positive attitude.
- The ability to build and maintain strong internal and external relationships.
- Experience contributing to cross‑functional teams and managing senior stakeholders.
- The ability to deal with ambiguity and to work autonomously as well as part of a team.
- Experience of delivering consistent performance through others.
- Excellent presentation skills with the ability to influence and persuade.
- Problem‑solving and planning skills and able to work under pressure to manage a fluctuating workload.
- Have a full UK driving license and be willing to travel to key customer locations in the North East.
- What You Need To Know
Advert closing date: 29/07/2026.
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking.
We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community.
Please let us know if we can provide accommodations to ensure your full participation in the application process.
We take pride in championing inclusion and diversity.
We proudly signed the Business in the Community Race at Work Charter, are committed to Disability Confidence, and have been recognised as a Times Top 50 Employer for gender equality for three consecutive years.
Additionally, we are a headline partner of Diversity and Inclusion in grocery.
To find out more about Nestlé’s commitment to DEI: Nestlé's Commitment to a Diverse and Inclusive Workplace.
To find out more about your recruitment journey with Nestlé: Recruitment Journey | Nestlé UK & Ireland.
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Direct To Consumer Coffee Operations Support - North East of England in Crawley employer: Nestlé
Nestlé in the UK is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration. With flexible hybrid working arrangements, employees enjoy a healthy work-life balance while having access to extensive growth opportunities in the rapidly evolving field of digital commerce. Joining Nestlé means being part of a forward-thinking team that values data-driven decision-making and empowers its members to make a meaningful impact on the business.
StudySmarter Expert Advice🤫
We think this is how you could land Direct To Consumer Coffee Operations Support - North East of England in Crawley
✨Join Food Science Communities
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We think you need these skills to ace Direct To Consumer Coffee Operations Support - North East of England in Crawley
Some tips for your application 🫡
Showcase Your Relevant Projects:When applying for a role in food science and technology at Nestlé, make sure to highlight any relevant projects or research you've worked on. Whether it’s a dissertation, a lab experiment, or a product development idea, detail these experiences to demonstrate your hands-on skills in the field—employers love to see practical applications of your knowledge!
Highlight Technical Skills:In the food science and technology industry, technical skills are key. Be sure to list any specific skills you have related to food safety, quality control, or food processing technologies on your CV. Also, mention any software or analytical tools you’re proficient in, as this shows you're ready to hit the ground running at Nestlé.
Tailor Your Cover Letter:As this is a full-time position, your cover letter should convey not just why you want the job, but also how you fit into the company's vision. Talk about your passion for food science and how your background uniquely positions you to contribute to Nestlé. Make it personal and compelling!
Include Certifications:If you have any certifications related to food science, safety, or technology, be sure to mention them. These can really set you apart from other candidates! List them prominently on your CV and discuss how they relate to the role at Nestlé. It shows you're committed to your professional development.
How to prepare for a job interview at Nestlé
✨Know Your Lab Tech!
Given that you’re diving into food science and technology, brush up on the specific technologies and lab equipment mentioned in the job description. Familiarising yourself with tools like gas chromatography or texture analyzers will show that you’re serious about the technical side of things.
✨Show Off Your Project Experience
Prepare to discuss any relevant projects or research you've undertaken in food science. Whether it’s developing a new recipe, conducting taste tests, or analysing nutritional content, having tangible examples can really show off your expertise and passion for the field.
✨Emphasise Your Soft Skills
Don't underestimate the importance of teamwork and communication in food science roles. Be ready to highlight instances where you’ve effectively collaborated with others or communicated complex scientific ideas clearly. This can make a huge difference in landing that full-time gig!
✨Stay Up-to-Date with Industry Trends
Make sure you’re clued up about the latest trends in food science and technology — think sustainability, food safety, and innovative processing techniques. Discussing these topics during your interview can demonstrate your enthusiasm for the field and how you can contribute to Nestlé’s mission.
