At a Glance
- Tasks: Support D2C coffee operations, ensuring machines run smoothly and stock counts are accurate.
- Company: Join Nestlé, a leader in out-of-home beverage solutions with iconic brands.
- Benefits: Enjoy a competitive salary, generous holiday, flexible working, and personal development opportunities.
- Other info: Nestlé values diversity and inclusion, encouraging applications from all backgrounds.
- Why this job: Make a real impact in the coffee industry while growing your career in a dynamic environment.
- Qualifications: Strong communication skills and experience in sales support or operations are essential.
The predicted salary is between 31000 - 31000 £ per year.
Location: Field based – South West of England, ideal base Bristol / Reading Area
Salary: Approx £31,000 dependent upon experience plus business needs car
Benefits:
- Potential discretionary annual bonus
- Generous pension scheme
- 12 flexible days on top of 25 days annual holiday entitlement pro rata
- 2 paid volunteering days
- Focus on personal development and growth
Position Summary:
Channel Sales & Coffee Operations (CS&CO) is part of Nestlé Professional Business to Business food service arm, specialising in out‑of‑home beverage solutions. CS&CO offers a renowned portfolio of brands including WE Proudly Serve STARBUCKS, NESCAFÉ, and SEATTLES BEST COFFEE. The team aims to drive fast‑paced, profitable growth with partners through delivery of branded beverage solutions. We are looking for a talented D2C Coffee Operations Support to join our team and contribute to Coffee Solutions growth by delivering excellent in‑store execution across D2C customer locations.
Responsibilities:
- Ensure NP D2C machines are up and running with minimal downtime
- Ensure all customer locations receive accurate and compliant stock counts, review variances, identify trends and ensure timely escalation and corrective action
- Deliver Nestlé Professional brand standards across all D2C sites; act on audit findings, customer feedback and execution gaps
- Verify and coach correct cleaning routines at customer level, monitor repeat non‑compliance and intervene where required; support uptime through basic troubleshooting and effective escalation
- Ensure all field activity is reported accurately and on time through Project MORE systems; use data to identify performance trends and improvement opportunities
- Liaise with internal and external stakeholders that support or impact performance delivery
Qualifications:
- Excellent interpersonal and communication skills and previous experience in a sales support or operations role
- Results‑oriented with proven track record for consistently exceeding business objectives
- Strong organisational skills, highly motivated with a positive attitude
- Ability to build and maintain strong internal and external relationships
- Experience contributing to cross‑functional teams and managing senior stakeholders
- Ability to deal with ambiguity and work autonomously as well as part of a team
- Experience delivering consistent performance through others
- Excellent presentation skills with the ability to influence and persuade
- Problem‑solving and planning skills; able to work under pressure managing a fluctuating workload
Although this is a full‑time, permanent opportunity, please speak to us about what flexibility means to you as we are always open to discussing individual’s flexible working needs; don’t let this stop you from applying.
Inclusive Employment:
At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process. We take pride in championing inclusion and diversity. We proudly signed the Business in the Community Race at Work Charter, are committed to Disability Confidence, and have been recognised as a Times Top 50 Employer for gender equality for three consecutive years. Additionally, we are a headline partner of Diversity and Inclusion in grocery.
Additional Information:
Advert posting date: 22/05/2026
Advert closing date: 05/06/2026
D2C Coffee Operations Support — Southwest England in Crawley employer: Nestlé
Nestlé is an exceptional employer, offering a dynamic work environment in the South West of England, particularly for those based in Bristol or Reading. With a strong focus on personal development, generous benefits including a competitive salary, flexible holidays, and a commitment to diversity and inclusion, employees are empowered to thrive both professionally and personally. Join us to be part of a team that values innovation and collaboration while delivering top-tier beverage solutions.
StudySmarter Expert Advice🤫
We think this is how you could land D2C Coffee Operations Support — Southwest England in Crawley
✨Tip Number 1
Get to know the company inside out! Research Nestlé Professional and their D2C Coffee Operations. Understanding their values, products, and recent news will help you stand out in conversations and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to operations support and sales. Think about your past experiences and how they align with the role. We want you to be ready to showcase your skills and problem-solving abilities!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace D2C Coffee Operations Support — Southwest England in Crawley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the D2C Coffee Operations Support role. Highlight relevant experience in sales support or operations, and don’t forget to showcase your excellent interpersonal skills. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about coffee operations and how your skills align with our values at Nestlé. Keep it engaging and personal – we love a bit of personality!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We’re looking for results-oriented individuals who can handle pressure and manage fluctuating workloads, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Nestlé
✨Know Your Coffee
Familiarise yourself with the brands and products you'll be supporting, like NESCAFÉ and STARBUCKS. Understanding their unique selling points and how they fit into the D2C market will show your passion and readiness for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially in operations or sales support. Highlight your ability to troubleshoot and escalate issues effectively, as this is crucial for ensuring minimal downtime in coffee machines.
✨Demonstrate Strong Communication
Since you'll be liaising with various stakeholders, practice articulating your thoughts clearly. Think of scenarios where you’ve successfully built relationships or influenced decisions, as this will resonate well with the interviewers.
✨Be Ready to Discuss Flexibility
This role offers flexibility, so be prepared to discuss what that means for you. Show that you're open to adapting your work style while still being committed to delivering results, which aligns with the company's inclusive approach.
