At a Glance
- Tasks: Manage eCommerce operations and ensure top-notch customer service.
- Company: Join Nestlé Professional, a leader in the food industry with a focus on innovation.
- Benefits: Enjoy a competitive salary, generous pension, flexible holidays, and personal development opportunities.
- Other info: Nestlé values diversity and inclusion, welcoming all applicants.
- Why this job: Be part of a dynamic team making a real impact in eCommerce.
- Qualifications: Experience in digital operations or customer support is a plus.
The predicted salary is between 28000 - 28000 £ per year.
Business Area: Nestlé Professional
Location: Gatwick, hybrid 2 days in the Crawley office
Salary: £28,000 plus discretionary annual bonus
- Potential discretionary annual bonus
- Generous pension scheme – up to 12% Nestlé contribution
- 12 flexible days on top of 25-day holiday entitlement
- 2 paid volunteering days
- Focus on personal development and growth
We are recruiting for a B2B eCommerce Operations Analyst to join our Nestlé Professional CX team reporting into the Head of CX.
Responsibilities
- Manage platform operations, including daily checks, updates, and maintaining system performance
- Coordinate and track issues with IT teams to ensure timely resolution
- Support customer queries and maintain a high standard of service and response times
- Produce monthly performance reports, track KPIs and identify trends
- Support content, product and pricing data accuracy across platforms
Qualifications / Ingredients for success
- Experience in digital operations, eCommerce or customer support, ideally within a fast‑paced environment
- Detail oriented, organised and capable of managing multiple priorities while working collaboratively across teams
- Experience working with digital platforms, customer portals or CMS systems
- Strong organisational skills with the ability to manage and resolve operational issues
- Experience working with data and reporting (e.g., Excel or dashboards)
- Confidence working with multiple stakeholders, including IT and customer-facing teams
- A proactive and collaborative approach, with a passion for delivering great customer experiences
Inclusion and Equal Opportunity
We are committed to championing inclusion and diversity. We proudly signed the Business in the Community Race at Work Charter, are committed to Disability Confidence and have been recognised as a Times Top 50 Employer for gender equality for three consecutive years. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. We will provide accommodations to ensure your full participation in the application process.
To find out more about Nestlé’s commitment to DEI: Nestlé's Commitment to a Diverse and Inclusive Workplace
