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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and achieve sales targets.
- Company: Join Nespresso at Selfridges, a brand known for quality and innovation.
- Benefits: Enjoy a competitive salary, bonus potential, and complimentary coffee supplies.
- Why this job: Be part of a stylish brand and help customers find their perfect cup of coffee.
- Qualifications: Retail supervisory experience and a passion for delivering outstanding customer service.
- Other info: Great training, development opportunities, and a commitment to diversity and inclusion.
The predicted salary is between 25000 - 35000 £ per year.
Position Snapshot
Nespresso Boutique Assistant Manager – Selfridges, Oxford Street
£31,250 annual salary + up to 10% bonus, complimentary Nespresso coffee machine & monthly supply of coffee capsules of your choice.
This is a full-time permanent opportunity (40 hours / 5 days a week). We are looking for flexibility to work Monday – Sunday, including opening and closing shifts (trading hours are 10:00am – 10:00pm) done on a monthly rota basis.
Position Summary
We’re looking for a proactive and commercially driven Retail Supervisor to join our Boutique in Selfridges, Oxford Street. Your priority will be to attain the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.
A day in the life of a Boutique Assistant Manager:
- Completing shop floor observations and providing feedback to the team in line with management support.
- Utilising customer experience and everyday coaching across the team.
- Delivering a high standard of customer service.
- Facilitating team training sessions.
- Taking accountability for managing and resolving escalated complaints.
- Monitoring and leading on internal control processes.
- Leading on ad hoc audits.
What will make you successful?
We want every customer to have a premium experience and you’ll have the passion and panache to provide exactly that. You’ll support customers in finding their perfect cup of coffee and be on hand to deliver service oriented sales, promoting our unique brand experience. We’re looking for confident and charismatic individuals who can deliver exceptional customer service utilising strong communication and interpersonal skills, as well as being able to demonstrate:
- Previous supervisory shop floor experience in the retail sector.
- A proven track record of delivering exceptional customer service.
- A strong understanding of the retail and competitive environment in which the Nespresso business operates.
- Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
- Maintain and support a positive and collaborative team culture.
In return, as part of Nestlé SA, we offer first‑class training and great development opportunities. Plus, you can count on us for an attractive benefits package. This includes a competitive pension, up to 10% bonus, and 25 days holiday, with bank holidays on top.
We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process.
Boutique Assistant Manager - Selfridges, Oxford Street employer: Nestlé
Contact Detail:
Nestlé Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Boutique Assistant Manager - Selfridges, Oxford Street
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Nespresso's story, values, and products. This will not only impress your interviewers but also help you connect with their mission of delivering a premium coffee experience.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations on the shop floor. Being able to demonstrate your problem-solving skills and ability to deliver exceptional service will set you apart from other candidates.
✨Tip Number 3
Show off your leadership skills! As a potential Boutique Assistant Manager, you'll need to inspire and coach your team. Prepare examples of how you've successfully led a team or resolved conflicts in the past to showcase your management style.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Nespresso family. So, get that application in and let’s make your dream job a reality!
We think you need these skills to ace Boutique Assistant Manager - Selfridges, Oxford Street
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let your love for coffee shine through! Share any personal experiences or stories that highlight your enthusiasm for Nespresso and how you can contribute to creating that perfect cup for customers.
Highlight Your Customer Service Skills: Make sure to emphasise your previous experience in delivering exceptional customer service. Use specific examples to demonstrate how you've gone above and beyond to ensure a premium experience for customers in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. Show us why you're the perfect fit for the Boutique Assistant Manager role.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s quick and easy, and you’ll be one step closer to joining our fantastic team at Nespresso!
How to prepare for a job interview at Nestlé
✨Know Your Coffee
Familiarise yourself with Nespresso's range of coffees and machines. Being able to discuss the different blends and their unique qualities will show your passion for the brand and help you connect with customers during the interview.
✨Showcase Your Leadership Skills
Prepare examples from your previous supervisory roles where you've successfully led a team or resolved customer complaints. Highlighting your ability to coach and mentor others will demonstrate that you're ready to take on the responsibilities of an Assistant Manager.
✨Understand the Retail Landscape
Research the retail environment, especially around Selfridges and competitors in the coffee market. Being knowledgeable about current trends and customer preferences will impress the interviewers and show that you're proactive about your role.
✨Emphasise Customer Experience
Think of specific instances where you've delivered exceptional customer service. Be ready to discuss how you can create a premium experience for Nespresso customers, as this aligns perfectly with the company's values and goals.
