At a Glance
- Tasks: Lead a team to deliver exceptional customer service and achieve sales targets.
- Company: Join Nespresso, a luxury brand committed to sustainability and innovation.
- Benefits: Enjoy a competitive salary, bonus, free coffee machine, and 25 days holiday.
- Other info: Flexible working options available; apply early as positions may close quickly.
- Why this job: Be part of a passionate team and make a real impact in the retail world.
- Qualifications: Previous supervisory experience in retail, ideally in luxury, with strong customer service skills.
The predicted salary is between 32243 - 32243 € per year.
Business Area: Nespresso Retail
Location: Fenwick, Newcastle
Salary: £32,243 per annum
12 month FTC
Some of our fantastic benefits:
- Up to 10% annual bonus
- Complimentary Nespresso machine and monthly allowance of capsules
- 25 days holiday entitlement with bank holidays on top
This is a full-time opportunity on a 12-month fixed term contract basis with the potential for this to be extended. Please speak to us about what flexibility means to you as we are always open to discuss individual’s flexible working needs, don’t let it stop you from applying.
We are looking for a proactive and commercially driven Retail Supervisor to join the team at our Fenwick, Newcastle location. Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Now we would like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving. We are a B Corp certified company and committed to Reducing, Reusing and Recycling: making coffee a force for good.
Your impact
Ultimately, you will be responsible for attaining the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance. Your other key responsibilities will include:
- Completing shop floor observations and providing feedback to the team in line with management support.
- Utilising customer experience and everyday coaching across the team.
- Delivering a high standard of customer service.
- Facilitating team training sessions.
- Taking accountability for managing and resolving escalated complaints.
- Monitoring and leading on internal control processes.
- Leading on ad hoc audits.
Your ingredients for success
To be successful in this role you will already have previous supervisory shop floor experience in the retail sector, ideally from a luxury background but we are happy to consider those from a different industry who have the required skill-set. Other key attributes include:
- A proven track record of delivering exceptional customer service.
- A strong understanding of the retail and competitive environment in which the Nespresso business operates.
- Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
- The ability to maintain and support a positive and collaborative team culture.
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.
Retail Supervisor (Newcastle upon Tyne, GB, NE1 7AS) employer: Nestle UK and Ireland
Nespresso is an exceptional employer, offering a vibrant work culture in the heart of Newcastle upon Tyne. With a commitment to sustainability and innovation, employees enjoy benefits such as a competitive salary, annual bonuses, and a complimentary Nespresso machine with monthly capsule allowances. The company fosters personal growth through training opportunities and values flexibility, making it an ideal place for those passionate about delivering premium customer experiences in a supportive and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor (Newcastle upon Tyne, GB, NE1 7AS)
✨Tip Number 1
Get to know the company inside out! Research Nespresso's values, products, and their commitment to sustainability. This will help you connect your passion for coffee and customer service during interviews.
✨Tip Number 2
Practice your pitch! Be ready to share specific examples of how you've delivered exceptional customer service or led a team. We want to hear about your successes and how you can bring that energy to our boutique.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s like to work at Nespresso. They might even give you a heads-up on what the hiring team is looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for proactive candidates who are eager to join our team.
We think you need these skills to ace Retail Supervisor (Newcastle upon Tyne, GB, NE1 7AS)
Some tips for your application 🫡
Show Your Passion for Coffee:When you're writing your application, let your love for coffee shine through! Talk about why Nespresso excites you and how you can contribute to our mission of creating the perfect cup. We want to see that enthusiasm!
Highlight Your Supervisory Experience:Make sure to showcase any previous supervisory roles you've had in retail. We’re looking for someone who can lead a team effectively, so share specific examples of how you've motivated and trained others in the past.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the Retail Supervisor role. We appreciate when candidates take the extra step to connect their background with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re serious about joining the Nespresso team!
How to prepare for a job interview at Nestle UK and Ireland
✨Know Your Nespresso
Before the interview, dive deep into Nespresso's brand values and product offerings. Familiarise yourself with their commitment to sustainability and luxury coffee experiences. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Leadership Skills
As a Retail Supervisor, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples from your past experience where you've successfully coached team members or resolved conflicts. Highlighting these skills will show that you're ready to take on the responsibilities of the role.
✨Customer Service is Key
Exceptional customer service is at the heart of Nespresso's success. Be ready to discuss specific instances where you've gone above and beyond for customers. Think about how you can translate those experiences into the luxury retail environment, showcasing your understanding of high-end customer expectations.
✨Ask Thoughtful Questions
Interviews are a two-way street, so prepare some insightful questions about the team culture, training opportunities, and how success is measured in the boutique. This not only shows your interest in the role but also helps you gauge if it's the right fit for you.
