At a Glance
- Tasks: Lead digital transformation and enhance customer experiences for a premium coffee brand.
- Company: Join Nespresso, a global leader in premium coffee innovation.
- Benefits: Enjoy a competitive salary, car allowance, private healthcare, and generous holiday entitlement.
- Other info: Flexible working options and a focus on personal development await you.
- Why this job: Make a real impact on digital growth and customer satisfaction in a dynamic environment.
- Qualifications: Experience in eCommerce, digital products, and strong analytical skills required.
The predicted salary is between 70000 - 70000 £ per year.
Growth & Digital Experience Manager Business Area: Nespresso Location: Gatwick or York with hybrid working 2-3 days in the Office Salary: circa 70,000 per annum depending on experience, plus car allowance and bonus potential.
Some of our other fantastic benefits:
- 17% car allowance
- Private health care
- Discretionary annual bonus
- Generous pension scheme up to 12% contribution from Nestlé
- 12 flexible days on top of 25-day holiday entitlement
- 2 paid volunteering days
- A focus on personal development and growth
Please speak to us about what flexibility means to you. We are always open to discussing individuals' flexible working needs, so please don't let this stop you from applying.
At Nespresso, we don't just sell coffee, we create exceptional experiences. As a global leader in premium portioned coffee, we continue to redefine at-home coffee consumption through innovation, quality and customer engagement.
We're looking for a Growth & Digital Experience Manager to transform the digital customer experience and accelerate online growth. You'll lead the development of new features, services and technologies across B2C, B2B and emerging B2B2C journeys, using customer insight and experimentation to improve satisfaction, acquisition and commercial performance.
Your Impact:
Reporting to the Head of Digital & eCommerce, you'll lead a team of Digital Experience Leads and a Digital Project Manager. Working closely with CRM, Analytics, Marketing, Retail, CRC, IS/IT and global teams, you'll shape the market roadmap and turn customer and commercial insight into high-performing digital experiences.
Key responsibilities include:
- Own the local digital roadmap, using customer and market insight to prioritise features and influence Global HQ.
- Grow acquisition, retention and lifetime value by improving traffic, conversion, order value and omnichannel journeys.
- Lead cross-functional delivery from insight and planning to launch and optimisation, on time and within scope.
- Use funnel and session analytics, A/B testing, customer feedback and UX audits to drive continuous improvement.
- Optimise digital commerce products across web, mobile apps, APIs and composable capabilities.
- Turn performance insight into monthly business plans, recommendations and investment cases for sustainable growth.
- Partner with Retail and CRC to connect digital and physical touchpoints for a consistent customer experience.
- Benchmark competitors and D2C leaders to shape best-in-class digital experiences.
- Coach the team, set clear goals and foster a collaborative, ambitious and inclusive culture.
Your ingredients for success:
You'll combine digital product leadership, commercial judgement and a deep curiosity about customer behaviour. You'll be comfortable moving between strategy, performance data and hands-on delivery, while influencing senior stakeholders and global teams in a matrix organisation.
Essential experience and skills:
- Extensive experience in eCommerce, digital products, analytics, operations and/or commercial management.
- Experience with optimisation and testing tools such as Adobe, Optimize, Qubit or Maxymiser.
- Strong understanding of traffic, conversion, average order value, customer satisfaction and lifetime value.
- Excellent web analytics skills, including GA4, translating insight into priorities and action.
- Experience mapping customer journeys and the use of Figma or similar tools.
- Experience using Jira for ticket management with the development team.
- Proven delivery of digital roadmaps, complex cross-functional projects and multiple workstreams.
- Commercial acumen and confidence developing business plans and investment cases.
- Experience leading, coaching and developing effective teams.
- Strong stakeholder, collaboration and communication skills, influencing without direct authority.
- Premium, retail, FMCG or consumer-led sector experience.
- Experience optimising websites for organic search ranking.
Desirable experience:
- Knowledge of UX, user-centred design and digital accessibility.
- Working knowledge of HTML, CSS and JavaScript; experience with multiple CMS or creative tools.
- Behavioural analytics tools such as Usabilla, SessionCam or Contentsquare.
If you're excited by digital innovation, commercial growth and creating exceptional customer experiences for a premium brand, we'd love to hear from you.
What you need to know:
Job advert posting date: 23rd October 2026. Job advert closing date: 6th November 2026.
We will be considering candidates as they apply and may close the advertisement early if we receive sufficient applications, so please don't delay in submitting your application.
Our Commitment to Inclusive Hiring:
At Nestlé, our values are rooted in respect. We believe that embracing diversity and creating an inclusive environment enables everyone to reach their full potential and drives innovation. We welcome applicants from all backgrounds. We know that not everyone will meet every requirement listed in this advert. If you're excited about the opportunity and can demonstrate relevant skills, experience or potential, we'd encourage you to apply.
Accessibility and Adjustments:
At Nestlé, we're committed to creating an inclusive and supportive recruitment experience where everyone can perform at their best. If you require any adjustments at any stage of the recruitment process, please let us know. We'll work with you to understand your needs and make appropriate arrangements. Any information you share with us will be treated in the strictest confidence and used only to support you throughout the recruitment process.
Growth & Digital Experience (UX) Manager (Crawley, GB, RH10 9AD) employer: Nestle UK and Ireland
Nespresso is an exceptional employer, offering a vibrant work culture in Nottingham that champions diversity and inclusion. With benefits like a complimentary Nespresso machine and a monthly allowance of capsules, employees enjoy a rewarding environment that fosters personal growth and development. Join us to be part of a brand synonymous with quality and innovation, where your contributions directly impact the customer experience and the success of our boutique.
StudySmarter Expert Advice🤫
We think this is how you could land Growth & Digital Experience (UX) Manager (Crawley, GB, RH10 9AD)
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Nestle UK and Ireland for a Growth & Digital Experience (UX) Manager (Crawley, GB, RH10 9AD), make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Nestle UK and Ireland before they go live!
We think you need these skills to ace Growth & Digital Experience (UX) Manager (Crawley, GB, RH10 9AD)
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Growth & Digital Experience (UX) Manager (Crawley, GB, RH10 9AD) at Nestle UK and Ireland, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Nestle UK and Ireland does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Nestle UK and Ireland. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Nestle UK and Ireland.
How to prepare for a job interview at Nestle UK and Ireland
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Nestle UK and Ireland, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Nestle UK and Ireland might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Nestle UK and Ireland!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Nestle UK and Ireland is looking for.
