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- Tasks: Support D2C operations, manage customer data, and ensure smooth service delivery.
- Company: Join Nestlé, a leader in food service with a focus on innovation and growth.
- Benefits: Enjoy a competitive salary, flexible working, generous holidays, and personal development opportunities.
- Other info: Embrace diversity and inclusion in a supportive work environment.
- Why this job: Be part of a dynamic team driving growth in the exciting out-of-home beverage market.
- Qualifications: Strong communication skills, attention to detail, and experience in sales support or operations.
The predicted salary is between 27000 - 30000 £ per year.
Business Area: Nestlé Professional
Location: Gatwick – Hybrid working (2 – 3 days per week in our Gatwick office)
Salary: £27k - £30k dependent upon experience
Some of our other fantastic benefits:
- Potential, discretionary annual bonus
- Generous pension scheme
- 12 flexible days on top of 25 days annual holiday entitlement pro rata
- 2 paid volunteering days
- A focus on personal development and growth
Although these are full time-permanent opportunities, please speak to us about what flexibility means to you as we are always open to discussing individual’s flexible working needs, don’t let this stop you from applying.
Position Summary: Channel Sales & Coffee Operations (CS&CO) is part of our Nestlé Professional Business to Business food service arm. Specialising in Out of Home beverage solutions, CS&CO offers an unrivalled portfolio of fantastic & renowned brands including our primary brand ‘We Proudly Serve’ STARBUCKS and also NESCAFÉ, and SEATTLES BEST COFFEE. Operating in the exciting out of home marketplace, CS&CO has ambitious objectives and is a growth driver for Nestlé. The team’s aim is to inspire fast paced, profitable growth with our business partners, through the delivery of branded beverage solutions, executed brilliantly. Exciting and delighting their consumers, CS&CO helps our customers to develop their business, driving footfall, spend and increasing their profit.
We have an exciting opportunity for 2 talented D2C Operations Assistants to join our team to contribute to Coffee Solutions growth by supporting the D2C business model with our Business Partners. You will oversee and analyse the growth of new and existing business, supporting setup and monitoring our automated system to minimise disruptions for our customers.
Your impact:
- Supporting the setup for all new D2C Business Partners and Locations, including updating existing business partners data and details on record
- Maintaining and updating Customer Data inside Dynamic 365
- Monitoring data flowing through from all external partner providers into Dynamic 365 & SAP
- Liaising with any other internal and external stakeholders that support or impact on performance delivery
- Supporting operational support on stock holdings at each location
- Dealing with customers and Account Manager queries and taking necessary action to rectify performance and discrepancies
- Ensuring NP D2C machines are up and running with minimal downtime
- Supporting with the Weekly and Monthly reporting of cup throughout
- Providing Internal stakeholders overview of actual vs. target & profitability of customer
- Liaising with Technical Service Team, Internal Coffee trainers & external customers along with NP Sales team to ensure exceptional service
- Engaging with regional contacts/customers/third parties as required to support brand and/or commercial objectives
Your ingredients for success:
- Excellent interpersonal and communication skills (both orally and written) with a close attention to detail
- Previous experience in a sales support or operations role
- Results-orientated with a proven track record for consistently exceeding business objectives
- Good problem solving (routine nature) and analytical skills
- Ability to prioritise and respect deadlines
- Excellent knowledge of Excel, Word, Outlook and Microsoft packages
- Problem-solving & planning skills and able to work under pressure to manage a fluctuating workload
- Ability to build and maintain strong internal and external relationships
- Ability to deal with ambiguity and to work alone as well as part of a team
What you need to know:
- Advert posting date: 20/04/2026
- Advert closing date: 05/05/2026
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.
We take pride in championing inclusion and diversity. We proudly signed the Business in the Community Race at Work Charter, are committed to Disability Confidence, and have been recognised as a Times Top 50 Employer for gender equality for three consecutive years. Additionally, we are a headline partner of Diversity and Inclusion in grocery.
To find out more about Nestle’s commitment to DEI: Nestlé's Commitment to a Diverse and Inclusive Workplace
To find out more about your recruitment journey with Nestle: Recruitment Journey | Nestlé UK & Ireland
Direct To Consumer Operations Assistant (Crawley, GB, RH10 9AD) employer: Nestle UK and Ireland
Contact Detail:
Nestle UK and Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Direct To Consumer Operations Assistant (Crawley, GB, RH10 9AD)
✨Tip Number 1
Get to know the company! Research Nestlé and their D2C operations. Understanding their values and goals will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to operations and sales support. Think about your past experiences and how they relate to the role. We want you to shine and show off your skills!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Direct To Consumer Operations Assistant (Crawley, GB, RH10 9AD)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Direct To Consumer Operations Assistant role. Highlight relevant experience and skills that match the job description, like your sales support or operations background. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with our goals at Nestlé. Keep it concise but engaging – we love a good story!
Show Off Your Attention to Detail: In your application, make sure to showcase your attention to detail. Whether it's through error-free writing or clear examples of how you've managed data in the past, we want to see that you can keep things running smoothly.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Nestle UK and Ireland
✨Know Your Stuff
Before the interview, make sure you understand Nestlé's Direct To Consumer operations and their key brands like Starbucks and Nescafé. Familiarise yourself with their business model and how it impacts customer experience. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Skills
Highlight your previous experience in sales support or operations roles. Be ready to discuss specific examples where you've exceeded business objectives or solved problems effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Be a Team Player
Nestlé values strong internal and external relationships, so be prepared to discuss how you've collaborated with others in past roles. Share examples of how you've worked under pressure and managed fluctuating workloads while still delivering results. This will demonstrate your ability to thrive in a team environment.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the role or the company culture. This shows that you're engaged and interested in the position. You might ask about the team's goals for the upcoming year or how they measure success in the D2C operations.