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- Tasks: Lead and develop a team to ensure top-notch execution in D2C customer locations.
- Company: Join Nestlé, a leader in the food service industry with renowned brands like Starbucks.
- Benefits: Enjoy a competitive salary, generous holidays, and flexible working options.
- Other info: Embrace diversity and inclusion in a supportive workplace that values your growth.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in leading field teams and a passion for coffee solutions is essential.
The predicted salary is between 42000 - 45000 £ per year.
Business Area: Nestlé Professional
Location: Field based across the UK & Ireland (3 days in field) + travel to Gatwick as required
Salary: £42,000 to £45,000 dependent upon experience + business needs car
Some of our other fantastic benefits:
- Potential, discretionary annual bonus
- Generous pension scheme
- 12 flexible days on top of 25 days annual holiday entitlement pro rata
- 2 paid volunteering days
- A focus on personal development and growth
Although this is a full time-permanent opportunity, please speak to us about what flexibility means to you as we are always open to discussing individual’s flexible working needs, don’t let this stop you from applying.
Position Summary: Channel Sales & Coffee Operations (CS&CO) is part of our Nestlé Professional Business to Business food service arm. Specialising in Out of Home beverage solutions, CS&CO offers an unrivalled portfolio of fantastic & renowned brands including our primary brand ‘We Proudly Serve’ STARBUCKS and also NESCAFÉ, and SEATTLES BEST COFFEE. Operating in the exciting out of home marketplace, CS&CO has ambitious objectives and is a growth driver for Nestlé. The team’s aim is to inspire fast paced, profitable growth with our business partners, through the delivery of branded beverage solutions, executed brilliantly. Exciting and delighting their consumers, CS&CO helps our customers to develop their business, driving footfall, spend and increasing their profit.
We have an exciting opportunity for a talented D2C Field Operations Manager to join our team to lead, develop and manage a team of 12 D2C field colleagues to deliver excellent in-store execution across D2C customer locations.
You will be responsible for ensuring accurate stock management, consistent brand standards, high machine uptime and compliance with cleaning and operational routines, while building capability, engagement and accountability within the field team to maximise customer satisfaction and commercial performance across the Nestlé Professional coffee portfolio.
Your impact:
- Lead, coach and develop 12 D2C field colleagues to consistently meet execution standards; set clear objectives, conduct regular 1:1s, performance reviews and development planning
- Drive engagement, accountability and a high-performance culture within the team
- Ensure all customer locations receive accurate and compliant stock counts via team execution. Review variances, identify trends and ensure timely escalation and corrective action
- Ensure team consistently delivers Nestlé Professional brand standards across all D2C site; Act on audit findings, customer feedback and execution gaps
- Ensure field teams verify and coach correct cleaning routines at customer level; monitor repeat non-compliance and intervene where required.
- Support uptime through basic troubleshooting and effective escalation
- Ensure all field activity is reported accurately and on time through Project MORE systems; using data to identify performance trends and improvement opportunities
- Assist with the development of coffee knowledge and passion for coffee quality across all functions.
Your ingredients for success:
To be successful in this role, you’ll have proven experience leading and developing field-based teams and have a strong understanding of D2C or route-to-market execution. Coffee solutions / retail or hospitality experience is important (Barista trainer level) is desirable.
You’ll also have:
- Strong influencing, coaching and communication skills
- Track record of delivering consistent performance through others
- High level of data literacy and reporting discipline
- Ability to manage ambiguity and balance operational and people priorities
What you need to know:
Advert posting date: 27/04/2026
Advert closing date: 11/05/2026
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.
We take pride in championing inclusion and diversity. We proudly signed the Business in the Community Race at Work Charter, are committed to Disability Confidence, and have been recognised as a Times Top 50 Employer for gender equality for three consecutive years. Additionally, we are a headline partner of Diversity and Inclusion in grocery.
To find out more about Nestle’s commitment to DEI: Nestlé's Commitment to a Diverse and Inclusive Workplace
To find out more about your recruitment journey with Nestle: Recruitment Journey | Nestlé UK & Ireland
Direct To Consumer Field Operations Manager (Crawley, GB, RH10 9AD) employer: Nestle UK and Ireland
Contact Detail:
Nestle UK and Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Direct To Consumer Field Operations Manager (Crawley, GB, RH10 9AD)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at Nestlé. A friendly chat can sometimes lead to opportunities you wouldn’t find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand Nestlé’s commitment to diversity and inclusion, and think about how your experiences align with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experience make you the perfect fit for the D2C Field Operations Manager role. Highlight your leadership experience and any relevant coffee or retail knowledge to show you’re the one they need.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested in the role and gives you another chance to reiterate why you’d be a great addition to the team.
We think you need these skills to ace Direct To Consumer Field Operations Manager (Crawley, GB, RH10 9AD)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the D2C Field Operations Manager role. Highlight your experience in leading teams and any relevant coffee or retail background. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be genuine and let your personality come through – we love that!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to lead and develop teams. Use numbers and examples to back up your claims – we appreciate data-driven insights!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're keen on joining our team at Nestlé Professional!
How to prepare for a job interview at Nestle UK and Ireland
✨Know Your Coffee
As a D2C Field Operations Manager, having a solid understanding of coffee solutions is key. Brush up on your coffee knowledge and be ready to discuss your experience with different brands, especially those mentioned in the job description like Starbucks and Nescafé. This will show your passion and expertise in the field.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and developing field-based teams. Think about specific situations where you drove engagement and accountability within your team. Be ready to discuss how you set objectives and conducted performance reviews, as this is crucial for the role.
✨Data Literacy is Key
Since the role requires a high level of data literacy, come prepared to discuss how you've used data to identify performance trends and improvement opportunities in past roles. Bring examples of how you've reported on field activity and made data-driven decisions.
✨Embrace Flexibility
Nestlé values flexibility, so be open about your own needs and preferences regarding work arrangements. Think about how you can balance operational priorities with people management, and be ready to discuss how you would approach this in your role.