At a Glance
- Tasks: Lead a team to deliver exceptional customer service and achieve sales targets.
- Company: Join Nespresso, a luxury brand committed to sustainability and innovation.
- Benefits: Enjoy a competitive salary, annual bonus, and 25 days of leave.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be part of a passionate team that makes coffee a force for good.
- Qualifications: Previous retail supervisory experience and a passion for customer service.
The predicted salary is between 35065 - 35065 £ per year.
Salary: £35,065 per annum
Full-time
Some of our fantastic benefits:
- Up to a 10% annual bonus
- Complimentary Nespresso machine and monthly allowance of capsules
- 25 days annual leave
We are looking for a proactive and commercially driven Retail Supervisor to join our Stratford boutique on a full-time (40 hours / 5 days a week) permanent basis. Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Now we would like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving. We are a B Corp certified company and committed to Reducing, Reusing and Recycling: making coffee a force for good.
Your impact: Ultimately, you will be responsible for attaining the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance. Your other key responsibilities will include:
- Completing shop floor observations and providing feedback to the team in line with management support.
- Utilising customer experience and everyday coaching across the team.
- Delivering a high standard of customer service.
- Facilitating team training sessions.
- Taking accountability for managing and resolving escalated complaints.
- Monitoring and leading on internal control processes.
- Leading on ad hoc audits.
Your ingredients for success: To be successful in this role you will already have previous supervisory shop floor experience in the retail sector, ideally from a luxury background but we are happy to consider those from a different industry who have the required skill-set. Other key attributes include:
- A proven track record of delivering exceptional customer service.
- A strong understanding of the retail and competitive environment in which the Nespresso business operates.
- Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
- The ability to maintain and support a positive and collaborative team culture.
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application. At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.
Retail Supervisor - Stratford employer: Nestlé SA
Nespresso is an exceptional employer, offering a vibrant work culture that prioritises innovation, sustainability, and luxury. As a B Corp certified company, we are committed to making coffee a force for good while providing our employees with generous benefits such as a competitive salary, annual bonus, and 25 days of annual leave. Join us in Stratford to not only advance your career through coaching and mentoring opportunities but also to be part of a team that values diversity and inclusivity, ensuring everyone can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor - Stratford
✨Tip Number 1
Get to know the company inside out! Research Nespresso's values, products, and their commitment to sustainability. This will not only help you in interviews but also show your genuine interest in being part of their story.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for role-play scenarios! As a Retail Supervisor, you'll need to demonstrate your customer service skills. Practise handling difficult situations or complaints with a friend to build your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Nespresso team.
We think you need these skills to ace Retail Supervisor - Stratford
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let your love for coffee shine through! Share any personal experiences or stories that highlight your enthusiasm for Nespresso and how it aligns with our values of luxury and sustainability.
Highlight Your Customer Service Skills:Make sure to emphasise your track record in delivering exceptional customer service. Use specific examples from your previous roles to demonstrate how you've gone above and beyond to create a premium experience for customers.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the key responsibilities and attributes mentioned in the job description. Show us how your skills and experiences make you the perfect fit for the Retail Supervisor role.
Apply Early!:We’re reviewing applications as they come in, so don’t wait around! Apply through our website as soon as you can to ensure you don’t miss out on this fantastic opportunity to join our team at Nespresso.
How to prepare for a job interview at Nestlé SA
✨Know Your Nespresso
Before the interview, dive deep into Nespresso's history, values, and products. Familiarise yourself with their commitment to sustainability and luxury. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare specific examples of how you've delivered exceptional customer service in previous roles. Think about times when you resolved complaints or went above and beyond for a customer. This is crucial for a Retail Supervisor role, so make sure to highlight these experiences.
✨Demonstrate Leadership Qualities
As a Retail Supervisor, you'll be expected to lead and mentor your team. Be ready to discuss your leadership style and provide examples of how you've successfully coached or trained others. This will help convey your ability to foster a positive team culture.
✨Ask Insightful Questions
Prepare thoughtful questions about the boutique's performance, team dynamics, and future goals. This shows your interest in the role and helps you understand how you can contribute to the team's success. Plus, it gives you a chance to assess if this is the right fit for you!
