At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer experiences in a luxury coffee boutique.
- Company: Join Nespresso, a B Corp certified brand known for innovation and sustainability.
- Benefits: Enjoy a complimentary Nespresso machine, monthly capsule allowance, and 25 days holiday.
- Other info: Flexible working options available; we value diversity and inclusivity in our workplace.
- Why this job: Be part of a story that transforms coffee into a force for good while developing your career.
- Qualifications: Previous retail supervisory experience with a passion for customer service and team collaboration.
The predicted salary is between 25000 - 30000 £ per year.
Complimentary Nespresso machine and monthly allowance of capsules. 25 days holiday entitlement with bank holidays on top. This is a full-time opportunity on a 12-month fixed term contract basis with the potential for this to be extended. Please speak to us about what flexibility means to you as we are always open to discuss individual’s flexible working needs, don’t let it stop you from applying.
We are looking for a proactive and commercially driven Retail Supervisor to join the team at our Fenwick, Newcastle location. Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Now we would like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving. We are a B Corp certified company and committed to reducing, reusing and recycling: making coffee a force for good.
Your impact
Ultimately, you will be responsible for attaining the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance. Your other key responsibilities will include:
- Completing shop floor observations and providing feedback to the team in line with management support.
- Utilising customer experience and everyday coaching across the team.
- Delivering a high standard of customer service.
- Facilitating team training sessions.
- Taking accountability for managing and resolving escalated complaints.
- Monitoring and leading on internal control processes.
- Leading on ad hoc audits.
Your ingredients for success
To be successful in this role you will already have previous supervisory shop floor experience in the retail sector, ideally from a luxury background but we are happy to consider those from a different industry who have the required skill-set. Other key attributes include:
- A proven track record of delivering exceptional customer service.
- A strong understanding of the retail and competitive environment in which the Nespresso business operates.
- Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
- The ability to maintain and support a positive and collaborative team culture.
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.
Premium Coffee Boutique Supervisor — Newcastle employer: Nestlé SA
At Nespresso, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values innovation, sustainability, and inclusivity. Located in the heart of Newcastle, our Premium Coffee Boutique Supervisor role not only provides competitive benefits such as a complimentary Nespresso machine and generous holiday entitlement but also fosters personal and professional growth through ongoing training and mentorship opportunities. Join us in creating a premium customer experience while being part of a B Corp certified company committed to making coffee a force for good.
StudySmarter Expert Advice🤫
We think this is how you could land Premium Coffee Boutique Supervisor — Newcastle
✨Tip Number 1
Get to know the company inside out! Research Nespresso's values, products, and their commitment to sustainability. This will not only help you in interviews but also show your genuine interest in being part of their story.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it’s a great way to learn more about the team culture.
✨Tip Number 3
Prepare for role-play scenarios! As a Retail Supervisor, you'll need to handle customer complaints and coach your team. Practising these situations can boost your confidence and show that you're ready for the challenges ahead.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in the coffee world!
We think you need these skills to ace Premium Coffee Boutique Supervisor — Newcastle
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let your love for coffee shine through! Share any experiences or stories that highlight your enthusiasm for Nespresso and how it aligns with our values of luxury and sustainability.
Tailor Your Experience:Make sure to highlight your previous supervisory experience in retail, especially if it's from a luxury background. We want to see how your skills can translate into delivering exceptional customer service at our boutique.
Be Yourself:Don’t be afraid to show your personality in your application! We value authenticity and want to know what makes you unique. This is your chance to stand out and connect with us on a personal level.
Apply Through Our Website:Remember to submit your application through our website. It’s the best way for us to receive your details directly, and we’re excited to see what you bring to the table. Don’t wait too long, as we might close applications early!
How to prepare for a job interview at Nestlé SA
✨Know Your Coffee
Familiarise yourself with Nespresso's range of products and their unique selling points. Being able to discuss the different coffee blends and sustainability initiatives will show your passion for the brand and impress your interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your experience in coaching and mentoring, as well as how you’ve handled customer complaints. This will demonstrate your ability to manage and inspire a team effectively.
✨Understand the Retail Landscape
Research the current retail environment, especially in luxury goods. Be ready to discuss competitors and trends that could impact Nespresso. This knowledge will show that you're proactive and commercially driven, which is exactly what they’re looking for.
✨Emphasise Customer Experience
Think of specific instances where you delivered exceptional customer service. Be prepared to share these stories during your interview, as this role heavily focuses on providing a premium customer experience. Your ability to connect with customers will be key!
