Pensions Administrator

Salary up to £38,000 (depending on experience) + bonus, + pensions + holiday and fantastic benefits.

Position Summary

If you are a customer-focused and dedicated administrator, this could be your chance to be part of our talented in-house Pensions Service Delivery team. This role is likely to appeal to a highly experienced administrator looking for that next step to develop their career.

In this role, you will contribute to the Group’s pension funds in accordance with the Customer Service Charter, the Trust Deed and Rules, and relevant legislation. At the same time, achieving excellent customer service in line with the Pension Fund Service Level requirements.

A day in the life of a Pension Administration Specialist

You will work within a friendly and supportive team providing the full lifecycle of pension administration services for scheme members and their dependants in line with service level agreements and in accordance with legislation, policy conditions, business rules, and regulatory framework.

• All aspects of pension’s administration, such as maintaining accurate records for the members in the scheme, calculating benefits, providing information to scheme members, and assisting team colleagues.
• Contributing to a process of continual service improvement, assisting in generating better working practices.
• Responsible for meeting agreed service levels and providing a first-class Pensions Administration service.
• Participate in regular meetings and daily interaction with the Team Leaders and other members of the team.
• Ensure the service adheres to the company data and information security policies and escalate any breaches accordingly.
• Supporting the Team Leaders with managing the daily workload within the team.
• Being a subject matter expert for processes, systems, and tools and checking colleagues\’ work.
• Answer calls and emails for the Fund helpline from members, pensioners, and other stakeholders.

Who Will Make You Successful?

To be successful, you’ll have significant experience working as a Pensions Administrator with in-depth knowledge of both DB & DC pension schemes. You’ll play an important part in contributing towards the team’s daily workload targets, so it’s important that you are team-oriented with excellent interpersonal, organisational, and telephone skills.

Other skills required:

• Strong numeracy and analytical skills with a fantastic attention to detail.
• A thorough knowledge of all pensions’ administration activities, including proven experience of all aspects of Defined Contribution and Defined Benefit pensions’ scheme administration.
• Experience in carrying out complex pension calculations, including manual calculations, and a sound knowledge of current pension legislation is essential.
• Able to demonstrate numerical aptitude evidenced by work-related experience or academic achievements.
• Experience of checking and mentoring members of an administration team.
• An organisational mindset with the ability to prioritise workload when working to strict deadlines.
• A high level of initiative and self-motivation.
• Minimum A level education, including GCSEs in English and Maths grades A-C, or equivalent.
• IT literate with the ability to confidently use Microsoft Office Excel, Word, and Outlook.

What you need to know

What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – including a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus statutory holidays plus flex leave, pension scheme, and a strong focus on personal development and growth.

The closing date for this role is Friday 12th September 2025.

We will consider candidates as they apply and may close the job advertisement early if we receive sufficient applications, so please don’t delay in submitting your application.

At Nestlé, our values are rooted in respect – for our employees, customers, and consumers. We champion diversity and inclusion, embracing different perspectives to foster creativity and growth. We are committed to equal opportunity for all and may collect relevant data for monitoring during the application process. Be yourself; everyone else is taken!

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