At a Glance
- Tasks: Lead a team to deliver exceptional customer service and achieve sales targets.
- Company: Join Nespresso, a luxury brand committed to sustainability and innovation.
- Benefits: Enjoy 25 days holiday, flexible working options, and a complimentary Nespresso machine.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be part of a passionate team and make a real impact in the retail world.
- Qualifications: Previous supervisory experience in retail, with a focus on customer service.
The predicted salary is between 25000 - 30000 £ per year.
Complimentary Nespresso machine and monthly allowance of capsules. 25 days holiday entitlement with bank holidays on top. This is a full-time opportunity on a 12-month fixed term contract basis with the potential for this to be extended. Please speak to us about what flexibility means to you as we are always open to discuss individual’s flexible working needs, don’t let it stop you from applying.
We are looking for a proactive and commercially driven Retail Supervisor to join the team at our Fenwick, Newcastle location. Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Now we would like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving. We are a B Corp certified company and committed to Reducing, Reusing and Recycling: making coffee a force for good.
Your impact
Ultimately, you will be responsible for attaining the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance. Your other key responsibilities will include:
- Completing shop floor observations and providing feedback to the team in line with management support.
- Utilising customer experience and everyday coaching across the team.
- Delivering a high standard of customer service.
- Facilitating team training sessions.
- Taking accountability for managing and resolving escalated complaints.
- Monitoring and leading on internal control processes.
- Leading on ad hoc audits.
Your ingredients for success
To be successful in this role you will already have previous supervisory shop floor experience in the retail sector, ideally from a luxury background but we are happy to consider those from a different industry who have the required skill-set. Other key attributes include:
- A proven track record of delivering exceptional customer service.
- A strong understanding of the retail and competitive environment in which the Nespresso business operates.
- Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
- The ability to maintain and support a positive and collaborative team culture.
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application. At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.
Retail Supervisor in Newcastle upon Tyne employer: Nestlé SA
Nespresso is an exceptional employer, offering a vibrant work culture that prioritises flexibility and inclusivity, making it an ideal place for passionate individuals to thrive. With 25 days of holiday entitlement, a complimentary Nespresso machine, and a commitment to sustainability as a B Corp certified company, employees are empowered to grow and make a meaningful impact in the luxury retail sector. Join us at our Fenwick, Newcastle location, where you can develop your skills while delivering outstanding customer experiences in a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research Nespresso's values and mission. When you understand what makes them tick, you can tailor your conversations to show how you fit into their story.
✨Tip Number 2
Practice your pitch! Be ready to talk about your previous experience in retail and how it relates to the role of Retail Supervisor. Highlight your customer service skills and any coaching experience you've had.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to reach out.
We think you need these skills to ace Retail Supervisor in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Coffee:When you're writing your application, let your love for coffee shine through! Talk about why Nespresso excites you and how you can contribute to our mission of creating the perfect cup. We want to see that enthusiasm!
Highlight Your Customer Service Skills:Make sure to showcase your experience in delivering exceptional customer service. Share specific examples of how you've gone above and beyond for customers in the past. This is key for us as we aim to provide a premium experience.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences that match the Retail Supervisor role. We love seeing candidates who take the time to connect their background with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Nestlé SA
✨Know Your Nespresso
Before the interview, dive deep into Nespresso's brand values and product offerings. Familiarise yourself with their commitment to sustainability and luxury coffee experiences. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Leadership Skills
As a Retail Supervisor, you'll need to demonstrate your ability to lead and mentor a team. Prepare specific examples from your past experience where you've successfully coached team members or resolved conflicts. Highlighting these skills will show that you're ready to take on the responsibilities of the role.
✨Customer Service is Key
Exceptional customer service is at the heart of Nespresso's success. Be ready to discuss how you've delivered outstanding service in previous roles. Think of scenarios where you went above and beyond for a customer, as this will resonate well with the interviewers.
✨Ask About Flexibility
Since the company values flexibility, don’t hesitate to ask about it during your interview. This shows that you’re proactive and interested in finding a work-life balance that suits both you and the company. It’s a great way to start a conversation about your potential fit within the team.
