Market Operations Quality Specialist

Salary Circa £30,000 Depending on Experience plus companywide benefits. Potential, discretionary annual bonus. Generous pension scheme – up to 12% contribution from Nestlé. 12 flexible days on top of 25-day holiday entitlement. A focus on personal development and growth.

Position Summary

The Operations Quality Specialist within Market Quality plays a vital role in supporting the day-to-day effectiveness of the Market Quality team while driving engagement, capability, and continuous improvement across the UK & Ireland business. This role combines operational quality support, cross-functional collaboration, complaint analysis and creative engagement, with a strong focus on delivering impactful digital and visual content, supporting Quality events and workshops, and acting as a flexible quality resource for factories when required. The role also supports knowledge sharing and quality culture through ownership of Ask Quality sessions and proactive engagement with stakeholders. This is a developmental role to enable us to succession plan into future factory Quality Management roles so we are looking for someone that is ambitious, forward thinking and has influencing skills.

Your Impact

• Market Quality Operations
  • Support the daily operational activities of the Market Quality team to ensure effective delivery of quality objectives.
  • Act as a key point of contact for routine Market Quality queries, escalations, and coordination activities.
  • Support Market Quality priorities through organisation, reporting, and continuous improvement activities.
• Consumer Services & Complaint Management
  • Work closely with Consumer Services to manage consumer complaints related to factory operations.
  • Lead the monthly complaint review meetings, ensuring clear discussion of trends, risks, and actions.
  • Maintain and develop Power BI dashboards for complaints data, ensuring data is accurate, current, and insightful.
  • Analyse complaint data to identify trends, recurring issues, and improvement opportunities, escalating where appropriate.
• Engagement, Communication & Creativity
  • Design and deliver creative digital and visual content to support Market Quality workshops, Quality events and campaigns, and training, awareness, and engagement activities.
  • Translate quality data and messages into clear, engaging, and accessible materials for diverse audiences.
  • Continuously explore innovative ways to improve quality communication and engagement across the market.
• Factory Quality Support
  • Provide hands‑on support to factory Quality teams when required, which may include assisting with quality or food safety projects and investigations.
  • Gaining factory experience in line with development plan.

Key Interfaces

• Market Quality Team
• Factory Quality Managers and Quality Teams
• Manufacturing and Operations teams
• Central Quality / Functional teams
• Cross-functional stakeholders (Supply Chain, Operations, etc.)

Ingredients for Success

• Technical & Quality Skills
  • Ability to step into broader quality responsibilities (e.g. AQM cover) when required.
• Communication & Creativity
  • Strong creative and visual communication skills, with the ability to design engaging digital content.
  • Clear and effective written and verbal communication skills.
• Ways of Working
  • Highly organised with the ability to manage multiple priorities.
  • Proactive, flexible, and adaptable to changing business needs.
  • Strong collaboration skills with the ability to work across sites and functions.
  • Continuous improvement mindset with a passion for driving quality culture.

What you need to know

What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus flex leave, pension scheme and a real focus on personal development and growth.

Job advert closing date 1 June 2026.

At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply.

If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring.

Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk).

We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process.

Right to work in the UK: In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. We have assessed this role and do not consider that we would be able to sponsor a successful candidate under the Skilled Worker route as the role does not meet the relevant Home Office criteria; the successful candidate therefore must be able to demonstrate their own right to work during the recruitment process without Nestlé sponsorship.