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- Tasks: Join us as a Festive Sales Assistant, engaging customers and creating magical shopping experiences.
- Company: Nespresso is a leader in quality coffee, committed to sustainability and innovation.
- Benefits: Earn £12.60 per hour with flexible full-time or part-time options and a vibrant work environment.
- Why this job: Be part of a festive team, enhance your customer service skills, and spread joy through coffee.
- Qualifications: No specific experience needed; just bring your enthusiasm and strong communication skills!
- Other info: Diversity and inclusion are at our core; everyone is encouraged to apply!
We are hiring temporary Festive Sales Assistants to deliver seamless shopping experiences at our beautiful boutiques!
Position Snapshot
Location: Selfridges, Birmingham
Start Date: Mid October
Salary: £12.60 per hour
We are hiring for full time positions, 5 days per week including weekends, however we are also open to exploring part time opportunities if that is a preference for you. You can let us know your availability as part of the application process.
Position Summary
At Nespresso, we are looking for individuals that thrive in fast-paced environments. That can positively engage with customers and be proud to represent our brand and values; Inspire, Care, Act, and Innovate. If you can blend your enthusiasm for coffee and ability to collaborate to achieve our collective vision, this is the perfect opportunity for you!
Role Overview:Christmas is a magical time where a warm cup of coffee brings people together, and you can be a part of that journey. As a Festive Coffee Specialist (Retail Sales Assistant), you will consistently act as a brand ambassador, welcoming, advising, and inspiring customers while meeting our high standards of customer service. You will create a welcoming environment and ensure that the customer needs are met by pro-actively engaging in conversations and assisting on product selection and inquiries. During your time with us you will build your knowledge and enhance your customer service skills, with the aim of confidently guiding customers to their dream coffee and seeing the joy on their faces!
As a festive coffee specialist, you will likely be involved in:
- On arrival: Work with the team and ensure the boutique is stocked, clean and inviting, maintaining the Nespresso image.
- Welcome Customers: Greet guests with a warm smile as they enter the boutique.
- Engage & Assist: Actively engage with customers, guiding them in product selection and support with answering inquiries.
- Team Collaboration: Collaborate with team members to manage store operations and customer flow.
- Maintain Stock: Monitor and replenish stock levels on shelves to ensure a seamless shopping experience.
- Wrap-Up: Review daily sales and customer feedback and set yourself personal goals.
What experience will you need?
What is most important to us is that you bring a curiosity to learn and deliver exceptional service whilst being excited by the challenge to become an ambassador for Nespresso. If you have previous experience working with customers in a retail or hospitality setting that is a bonus. We are looking for charismatic individuals with strong communication and interpersonal skills, to be able to build positive relationships with both the team and our customers. We want our customers to feel special, which means personalising the experience and offering luxury service.
If you’re motivated by our ambition and you’d like to find out more about opportunities in Nespresso apply today.
Why choose Nespresso?
Nespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Since 2001 in the UK, we’ve responded to consumers’ increasing appreciation for coffees and our year-on-year growth is testament to the quality of our offering and the experiences we offer at our boutiques.
We are also committed to Reducing, Reusing and Recycling: making coffee a force for good. Nespresso is humbled to be joining a group of enterprises who are pioneering in their commitment – going beyond sustainability and balancing purpose with profit. The B Corp certification process evaluates performance that demands the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance purpose and profit. B Corp is more than a certification – it’s a movement. For Nespresso, B Corp certification reflects 30 years of commitment to sustainability
What can you expect from the recruitment process?
We will keep our job open for up to 3 weeks and then shortlist our applications based on experience but most importantly, the motivations for applying. If selected, you will be invited to our boutique to get a feel for the work environment and meet our lovely team! You will go through a ‘Walk and Talk’ interview, a conversation between yourself and our Boutique Manager to discuss your individual strengths and reasons for applying. It will also be an opportunity for you to find out more about who we are and ask any questions you might have.
We are committed to ensuring that our recruitment process is accessible to all candidates. If you require any adjustments to support you through the recruitment process, please let us know, and we will be happy to discuss the options that would be the most suited for you to be able to perform to your best.
At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)
We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken! #LI-DNI
We are hiring temporary Festive Sales Assistants to deliver seamless shopping experiences at our beautiful boutiques!
Position Snapshot
Location: Selfridges, Birmingham
Start Date: Mid October
Salary: £12.60 per hour
We are hiring for full time positions, 5 days per week including weekends, however we are also open to exploring part time opportunities if that is a preference for you. You can let us know your availability as part of the application process.
Position Summary
At Nespresso, we are looking for individuals that thrive in fast-paced environments. That can positively engage with customers and be proud to represent our brand and values; Inspire, Care, Act, and Innovate. If you can blend your enthusiasm for coffee and ability to collaborate to achieve our collective vision, this is the perfect opportunity for you!
Role Overview:Christmas is a magical time where a warm cup of coffee brings people together, and you can be a part of that journey. As a Festive Coffee Specialist (Retail Sales Assistant), you will consistently act as a brand ambassador, welcoming, advising, and inspiring customers while meeting our high standards of customer service. You will create a welcoming environment and ensure that the customer needs are met by pro-actively engaging in conversations and assisting on product selection and inquiries. During your time with us you will build your knowledge and enhance your customer service skills, with the aim of confidently guiding customers to their dream coffee and seeing the joy on their faces!
As a festive coffee specialist, you will likely be involved in:
- On arrival: Work with the team and ensure the boutique is stocked, clean and inviting, maintaining the Nespresso image.
- Welcome Customers: Greet guests with a warm smile as they enter the boutique.
- Engage & Assist: Actively engage with customers, guiding them in product selection and support with answering inquiries.
- Team Collaboration: Collaborate with team members to manage store operations and customer flow.
- Maintain Stock: Monitor and replenish stock levels on shelves to ensure a seamless shopping experience.
- Wrap-Up: Review daily sales and customer feedback and set yourself personal goals.
What experience will you need?
What is most important to us is that you bring a curiosity to learn and deliver exceptional service whilst being excited by the challenge to become an ambassador for Nespresso. If you have previous experience working with customers in a retail or hospitality setting that is a bonus. We are looking for charismatic individuals with strong communication and interpersonal skills, to be able to build positive relationships with both the team and our customers. We want our customers to feel special, which means personalising the experience and offering luxury service.
If you’re motivated by our ambition and you’d like to find out more about opportunities in Nespresso apply today.
Why choose Nespresso?
Nespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Since 2001 in the UK, we’ve responded to consumers’ increasing appreciation for coffees and our year-on-year growth is testament to the quality of our offering and the experiences we offer at our boutiques.
We are also committed to Reducing, Reusing and Recycling: making coffee a force for good. Nespresso is humbled to be joining a group of enterprises who are pioneering in their commitment – going beyond sustainability and balancing purpose with profit. The B Corp certification process evaluates performance that demands the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance purpose and profit. B Corp is more than a certification – it’s a movement. For Nespresso, B Corp certification reflects 30 years of commitment to sustainability
What can you expect from the recruitment process?
We will keep our job open for up to 3 weeks and then shortlist our applications based on experience but most importantly, the motivations for applying. If selected, you will be invited to our boutique to get a feel for the work environment and meet our lovely team! You will go through a ‘Walk and Talk’ interview, a conversation between yourself and our Boutique Manager to discuss your individual strengths and reasons for applying. It will also be an opportunity for you to find out more about who we are and ask any questions you might have.
We are committed to ensuring that our recruitment process is accessible to all candidates. If you require any adjustments to support you through the recruitment process, please let us know, and we will be happy to discuss the options that would be the most suited for you to be able to perform to your best.
At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)
We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken! #LI-DNI
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Festive Retail Sales Assistant - Birmingham employer: Nestlé SA
Contact Detail:
Nestlé SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Festive Retail Sales Assistant - Birmingham
✨Tip Number 1
Familiarise yourself with Nespresso's brand values and products. Being able to discuss their coffee offerings and sustainability initiatives will show your genuine interest and help you connect with customers.
✨Tip Number 2
Practice your customer engagement skills. Think of ways to create a welcoming atmosphere and how you would approach customers to offer assistance, as this is key to the role.
✨Tip Number 3
Be prepared to demonstrate your teamwork abilities. Since collaboration is essential in this role, think of examples from past experiences where you successfully worked with others to achieve a common goal.
✨Tip Number 4
Show your enthusiasm for the festive season! Share your excitement about working during this magical time and how you can contribute to creating memorable shopping experiences for customers.
We think you need these skills to ace Festive Retail Sales Assistant - Birmingham
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Nespresso is looking for in a Festive Retail Sales Assistant. Highlight your customer service skills and any relevant experience in retail or hospitality.
Tailor Your CV: Make sure your CV reflects your enthusiasm for coffee and your ability to engage with customers. Include specific examples of how you've provided exceptional service in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention why you want to work for Nespresso and how you align with their values of Inspire, Care, Act, and Innovate.
Prepare for the Interview: If selected for an interview, think about how you can demonstrate your communication skills and ability to work in a team. Be ready to discuss your motivations for applying and ask questions about the role and company culture.
How to prepare for a job interview at Nestlé SA
✨Show Your Passion for Coffee
Make sure to express your enthusiasm for coffee during the interview. Share any personal experiences or knowledge you have about coffee, as this will demonstrate your genuine interest in the role and the brand.
✨Emphasise Customer Engagement Skills
Highlight your ability to engage with customers positively. Prepare examples from previous roles where you successfully assisted customers, resolved issues, or created memorable shopping experiences.
✨Demonstrate Team Collaboration
Since teamwork is crucial in a retail environment, be ready to discuss how you've worked effectively with others in past jobs. Mention specific instances where collaboration led to improved customer service or store operations.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the Boutique Manager. This shows your interest in the role and helps you understand more about the team dynamics and expectations at Nespresso.
