At a Glance
- Tasks: Lead loyalty initiatives and optimise customer engagement across various channels.
- Company: Join Nestlé, a leader in the FMCG sector with a focus on diversity and inclusion.
- Benefits: Enjoy a competitive salary, generous pension, flexible holidays, and personal development opportunities.
- Other info: Hybrid working model with a dynamic team environment and excellent career growth potential.
- Why this job: Make a real impact on customer loyalty strategies and enhance member experiences.
- Qualifications: Experience in project coordination and a strong analytical mindset are essential.
The predicted salary is between 37000 - 37000 £ per year.
Business Area: Nespresso
Location: Gatwick (Hybrid working 2-3 times in the office)
Contract: 12 month Fixed Term Contract
Salary: up to £37k depending on experience
Benefits:
- Generous pension scheme – up to 12% contribution from Nestle
- 12 flexible days on top of 25-day holiday entitlement
- 2 paid volunteering days
- A focus on personal development and growth
We’re looking for a Loyalty Marketing Project Specialist to play a key role in building and optimising our loyalty ecosystem. This is a unique opportunity to work at the heart of customer strategy, helping to shape how we engage, retain and reward our members across every touchpoint.
Your Impact
You’ll be the engine behind our loyalty operations, driving execution, alignment, and performance across multiple stakeholders and channels.
Key Responsibilities:
- Lead the day‑to‑day delivery of loyalty initiatives, ensuring timelines, dependencies and milestones are met.
- Act as the central coordination point across HQ, local markets, loyalty platform providers, and agency partners.
- Support the rollout and optimisation of loyalty tools, platforms, and member experiences.
- Coordinate end‑to‑end execution of CRM campaigns across email, push, SMS, app, web, and retail.
- Partner closely with Marketing, Product and Supply Chain teams to align offers, availability and messaging.
- Deliver seamless member‑exclusive benefits and activations across all touchpoints.
- Track and analyse key performance metrics (engagement, retention, opt‑in, redemption) and turn insights into clear actions.
- Identify risks early, troubleshoot effectively, and adapt quickly in a fast‑paced environment.
- Continuously monitor the market and competitors to evolve and strengthen the loyalty proposition.
Success Criteria:
- Robust commercial understanding in FMCG, preferably high‑end/luxury.
- Exposure to complex, multi‑stakeholder projects.
- Experience working with external agencies, platforms or technical partners highly desirable.
- Experience with loyalty or membership programmes is a strong advantage.
- Strong organisational and project coordination skills, managing multiple priorities and timelines simultaneously.
- Comfortable operating in a complex and evolving environment, quickly adapting to changes and new requirements.
- Strong stakeholder management, coordinating across functions, seniority levels and external partners.
- High level of rigour and attention to detail, ensuring reliability of execution and tracking.
- Proactive and solution‑oriented mindset, reacting quickly and resolving issues.
- Strong analytical mindset, interpreting performance data and translating into actions.
- Clear and confident communication skills, written and verbal.
- Strong team player, fostering collaboration across cross‑functional teams.
We look forward to hearing from candidates excited to drive a best‑in‑class loyalty experience.
Equal Opportunity: At Nestlé, our values are rooted in respect and we embrace diversity and inclusion. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers, and members of the LGBT+ community. If you require accommodations for the application process, let us know.
Loyalty Marketing Project Specialist in Crawley employer: Nestlé SA
At Nespresso, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises personal development and employee well-being. Located in Gatwick, our hybrid working model allows for flexibility while providing generous benefits such as a robust pension scheme, additional holiday days, and opportunities for community engagement through paid volunteering. Join us to be part of a collaborative team that values innovation and strives to create a best-in-class loyalty experience for our members.
