At a Glance
- Tasks: Support coffee operations by ensuring machines run smoothly and stock is managed effectively.
- Company: Join Nestlé, a leader in the food service industry with a focus on innovation.
- Benefits: Enjoy a competitive salary, flexible working, and generous holiday entitlement.
- Other info: Embrace diversity and inclusion in a dynamic work environment.
- Why this job: Make a real impact in the coffee industry while developing your skills.
- Qualifications: Strong communication skills and experience in sales support or operations are essential.
The predicted salary is between 31000 - 31000 £ per year.
Location: Field Based - West Midlands: ideal base Birmingham Area
Salary c.£31,000 dependent upon experience + business needs car
Some of our other fantastic benefits:
- Potential, discretionary annual bonus
- 12 flexible days on top of 25 days annual holiday entitlement pro rata
- A focus on personal development and growth
Although this is a full time-permanent opportunity, we are open to discussing flexible working needs. Please let us know if you have any questions.
Position Summary:
Channel Sales & Coffee Operations (CS&CO) is part of our Nestlé Professional Business to Business food service arm. Specialising in Out of Home beverage solutions, CS&CO offers an unrivalled portfolio of fantastic & renowned brands including our primary brand ‘We Proudly Serve’ STARBUCKS and also NESCAFÉ, and SEATTLES BEST COFFEE. Operating in the exciting out of home marketplace, CS&CO has ambitious objectives and is a growth driver for Nestlé. The team’s aim is to inspire fast paced, profitable growth with our business partners, through the delivery of branded beverage solutions, executed brilliantly. Exciting and delighting their consumers, CS&CO helps our customers to develop their business, driving footfall, spend and increasing their profit.
We have an exciting opportunity for a talented D2C Coffee Operations Support to join our team to contribute to Coffee Solutions growth by delivering excellent in‑store execution across D2C customer locations. You will be responsible for ensuring accurate stock management, consistent brand standards, high machine uptime and compliance with cleaning and operational routines, to maximise customer satisfaction and commercial performance across the Nestlé Professional coffee portfolio.
Your impact:
- Ensure NP D2C machines are up and running with minimal downtime
- Ensure all customer locations receive accurate and compliant stock counts.
- Review variances, identify trends and ensure timely escalation and corrective action
- Deliver Nestlé Professional brand standards across all D2C site; Act on audit findings, customer feedback and execution gaps
- Verify and coach correct cleaning routines at customer level; monitor repeat non‑compliance and intervene where required.
- Support uptime through basic troubleshooting and effective escalation
- Ensure all field activity is reported accurately and on time through Project MORE systems; using data to identify performance trends and improvement opportunities
- Liaise with any other internal and external stakeholders that support or impact on performance delivery
Your ingredients for success:
To be successful in this role, you’ll have excellent interpersonal and communication skills and have previous experience in a sales support or operations role. You’ll be results‑oriented and have a proven track record for consistently exceeding business objectives. You’ll also have:
- Strong organisational skills, be highly motivated with a positive attitude
- The ability to build and maintain strong internal and external relationships
- Experience contributing to cross‑functional teams and managing senior stakeholders
- The ability to deal with ambiguity and work autonomously as well as part of a team
- Experience of delivering consistent performance through others
- Excellent presentation skills with the ability to influence and persuade
- Problem‑solving and planning skills and able to work under pressure to manage a fluctuating workload
What you need to know:
At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process. We take pride in championing inclusion and diversity. We proudly signed the Business in the Community Race at Work Charter, are committed to Disability Confidence, and have been recognised as a Times Top 50 Employer for gender equality for three consecutive years. Additionally, we are a headline partner of Diversity and Inclusion in grocery.
Direct To Consumer Coffee Operations Support - West Midlands in Crawley employer: Nestlé SA
Nestlé is an exceptional employer, offering a dynamic work environment in the West Midlands that prioritises personal development and flexible working arrangements. With competitive benefits including a discretionary annual bonus, generous holiday entitlement, and a commitment to diversity and inclusion, employees are empowered to thrive both personally and professionally while contributing to the growth of renowned coffee brands like Starbucks and Nescafé.
StudySmarter Expert Advice🤫
We think this is how you could land Direct To Consumer Coffee Operations Support - West Midlands in Crawley
✨Tip Number 1
Get to know the company inside out! Research Nestlé and their D2C Coffee Operations. Understand their values, products, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to operations support and sales. Think about how your skills align with their needs, especially around stock management and customer satisfaction.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Direct To Consumer Coffee Operations Support - West Midlands in Crawley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the D2C Coffee Operations Support role. Highlight relevant experience in sales support or operations, and don’t forget to showcase your strong organisational skills and ability to work autonomously.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about coffee operations and how your skills align with our goals at Nestlé. Keep it engaging and personal – we want to see your personality!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with effective solutions, especially in a fast-paced environment like ours.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the info you need about the role and our fantastic benefits!
How to prepare for a job interview at Nestlé SA
✨Know Your Coffee
Familiarise yourself with the coffee brands and products that Nestlé offers, especially 'We Proudly Serve' STARBUCKS and NESCAFÉ. Being able to discuss these brands and their market positioning will show your genuine interest in the role and the company.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences where you successfully managed stock or improved operational efficiency. Highlighting your strong organisational skills will demonstrate that you can handle the responsibilities of ensuring accurate stock management and compliance.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you faced challenges in a previous role and how you resolved them. This will be crucial, as the role requires troubleshooting and effective escalation to maintain machine uptime and customer satisfaction.
✨Engage with Stakeholders
Be ready to discuss how you've built and maintained relationships with internal and external stakeholders in your previous roles. This is key for success in this position, so showing that you can effectively communicate and collaborate will set you apart.
