At a Glance
- Tasks: Support coffee operations and ensure top-notch service at D2C locations.
- Company: Join Nestlé, a leader in the beverage industry with a focus on growth and innovation.
- Benefits: Enjoy a competitive salary, flexible working options, and generous holiday entitlement.
- Other info: Embrace diversity and inclusion in a supportive workplace that values your unique contributions.
- Why this job: Make a real impact in the coffee world while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and experience in sales support or operations are essential.
The predicted salary is between 31000 - 31000 £ per year.
D2C Coffee Operations Support Location: Field Based - South West of England: ideal base Bristol / Reading Area
Salary c.£31,000 dependent upon experience + business needs car
Some of our other fantastic benefits:
- Potential, discretionary annual bonus
- 12 flexible days on top of 25 days annual holiday entitlement pro rata
- A focus on personal development and growth
Although this is a full time-permanent opportunity, please speak to us about what flexibility means to you as we are always open to discussing individual’s flexible working needs, don’t let this stop you from applying.
Position Summary:
Channel Sales & Coffee Operations (CS&CO) is part of our Nestlé Professional Business to Business food service arm. Specialising in Out of Home beverage solutions, CS&CO offers an unrivalled portfolio of fantastic & renowned brands including our primary brand ‘We Proudly Serve’ STARBUCKS and also NESCAFÉ, and SEATTLES BEST COFFEE. Operating in the exciting out of home marketplace, CS&CO has ambitious objectives and is a growth driver for Nestlé. The team’s aim is to inspire fast paced, profitable growth with our business partners, through the delivery of branded beverage solutions, executed brilliantly. Exciting and delighting their consumers, CS&CO helps our customers to develop their business, driving footfall, spend and increasing their profit.
We have an exciting opportunity for a talented D2C Coffee Operations Support to join our team to contribute to Coffee Solutions growth by delivering excellent in-store execution across D2C customer locations. You will be responsible for ensuring accurate stock management, consistent brand standards, high machine uptime and compliance with cleaning and operational routines, to maximise customer satisfaction and commercial performance across the Nestlé Professional coffee portfolio.
Your impact:
- Ensure NP D2C machines are up and running with minimal downtime
- Ensure all customer locations receive accurate and compliant stock counts.
- Review variances, identify trends and ensure timely escalation and corrective action
- Deliver Nestlé Professional brand standards across all D2C site; Act on audit findings, customer feedback and execution gaps
- Verify and coach correct cleaning routines at customer level; monitor repeat non-compliance and intervene where required.
- Support uptime through basic troubleshooting and effective escalation
- Ensure all field activity is reported accurately and on time through Project MORE systems; using data to identify performance trends and improvement opportunities
- Liaise with any other internal and external stakeholders that support or impact on performance delivery
Your ingredients for success:
- Excellent interpersonal and communication skills
- Previous experience in a sales support or operations role
- Results-orientated with a proven track record for consistently exceeding business objectives
- Strong organisational skills, highly motivated with a positive attitude
- The ability to build and maintain strong internal and external relationships
- Experience contributing to cross-functional teams and managing senior stakeholders
- The ability to deal with ambiguity and to work autonomously as well as part of a team
- Experience of delivering consistent performance through others
- Excellent presentation skills with the ability to influence and persuade
- Problem-solving and planning skills and able to work under pressure to manage a fluctuating workload
What you need to know:
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application. At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process. We take pride in championing inclusion and diversity. We proudly signed the Business in the Community Race at Work Charter, are committed to Disability Confidence, and have been recognised as a Times Top 50 Employer for gender equality for three consecutive years. Additionally, we are a headline partner of Diversity and Inclusion in grocery.
Direct To Consumer Coffee Operations Support - South West of England in Crawley employer: Nestlé SA
Nestlé is an exceptional employer, offering a dynamic work environment in the South West of England that prioritises personal development and flexibility. With competitive benefits including a discretionary annual bonus, generous holiday entitlement, and a commitment to diversity and inclusion, employees are empowered to thrive both personally and professionally while contributing to the growth of renowned coffee brands like Starbucks and Nescafé.
StudySmarter Expert Advice🤫
We think this is how you could land Direct To Consumer Coffee Operations Support - South West of England in Crawley
✨Tip Number 1
Get to know the company inside out! Research Nestlé and their D2C Coffee Operations. Understanding their values and products will help you connect during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills match the role's requirements. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress the interviewers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Direct To Consumer Coffee Operations Support - South West of England in Crawley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the D2C Coffee Operations Support role. Highlight relevant experience in sales support or operations, and don’t forget to showcase your strong organisational skills and ability to work autonomously.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about coffee operations and how your skills align with our goals at Nestlé. Keep it engaging and personal – we want to see your personality!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with creative solutions, especially in a fast-paced environment like ours.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Nestlé!
How to prepare for a job interview at Nestlé SA
✨Know Your Coffee
Familiarise yourself with the brands you'll be working with, like Starbucks and Nescafé. Understand their values and what makes them stand out in the market. This knowledge will help you connect with the interviewers and show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully tackled challenges, especially in operations or sales support. Highlight how you identified issues, implemented solutions, and improved performance, as this aligns perfectly with the role's requirements.
✨Demonstrate Strong Communication
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and confidently. Be ready to discuss how you've built relationships in previous roles and how you can maintain strong internal and external connections.
✨Be Ready for Flexibility Discussions
The company values flexibility, so think about what that means for you. Be prepared to discuss your own needs and how they align with the company's approach. This shows you're open-minded and willing to find a balance that works for both parties.
