At a Glance
- Tasks: Support coffee operations and ensure top-notch service at D2C locations.
- Company: Join Nestlé, a leader in the beverage industry with a focus on growth and innovation.
- Benefits: Enjoy a competitive salary, flexible working options, and generous holiday entitlement.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact in the coffee industry while developing your skills.
- Qualifications: Strong communication skills and experience in sales support or operations are essential.
The predicted salary is between 31000 - 31000 £ per year.
D2C Coffee Operations Support Location: Field Based - North East of England: ideal base Newcastle Area
Salary c.£31,000 dependent upon experience + business needs car
Some of our other fantastic benefits:
- Potential, discretionary annual bonus
- 12 flexible days on top of 25 days annual holiday entitlement pro rata
- A focus on personal development and growth
Although this is a full time-permanent opportunity, please speak to us about what flexibility means to you as we are always open to discussing individual’s flexible working needs, don’t let this stop you from applying.
Position Summary:
Channel Sales & Coffee Operations (CS&CO) is part of our Nestlé Professional Business to Business food service arm. Specialising in Out of Home beverage solutions, CS&CO offers an unrivalled portfolio of fantastic & renowned brands including our primary brand ‘We Proudly Serve’ STARBUCKS and also NESCAFÉ, and SEATTLES BEST COFFEE. Operating in the exciting out of home marketplace, CS&CO has ambitious objectives and is a growth driver for Nestlé. The team’s aim is to inspire fast paced, profitable growth with our business partners, through the delivery of branded beverage solutions, executed brilliantly. Exciting and delighting their consumers, CS&CO helps our customers to develop their business, driving footfall, spend and increasing their profit.
We have an exciting opportunity for a talented D2C Coffee Operations Support to join our team to contribute to Coffee Solutions growth by delivering excellent in-store execution across D2C customer locations. You will be responsible for ensuring accurate stock management, consistent brand standards, high machine uptime and compliance with cleaning and operational routines, to maximise customer satisfaction and commercial performance across the Nestlé Professional coffee portfolio.
Your impact:
- Ensure NP D2C machines are up and running with minimal downtime
- Ensure all customer locations receive accurate and compliant stock counts.
- Review variances, identify trends and ensure timely escalation and corrective action
- Deliver Nestlé Professional brand standards across all D2C site; Act on audit findings, customer feedback and execution gaps
- Verify and coach correct cleaning routines at customer level; monitor repeat non-compliance and intervene where required.
- Support uptime through basic troubleshooting and effective escalation
- Ensure all field activity is reported accurately and on time through Project MORE systems; using data to identify performance trends and improvement opportunities
- Liaise with any other internal and external stakeholders that support or impact on performance delivery
Your ingredients for success:
To be successful in this role, you’ll have excellent interpersonal and communication skills and have previous experience in a sales support or operations role. You’ll be results-oriented and have a proven track record for consistently exceeding business objectives. You’ll also have:
- Strong organisational skills, be highly motivated with a positive attitude
- The ability to build and maintain strong internal and external relationships
- Experience contributing to cross-functional teams and managing senior stakeholders
- The ability to deal with ambiguity and to work autonomously as well as part of a team
- Experience of delivering consistent performance through others
- Excellent presentation skills with the ability to influence and persuade
- Problem-solving and planning skills and able to work under pressure to manage a fluctuating workload
What you need to know:
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application. At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process. We take pride in championing inclusion and diversity. We proudly signed the Business in the Community Race at Work Charter, are committed to Disability Confidence, and have been recognised as a Times Top 50 Employer for gender equality for three consecutive years. Additionally, we are a headline partner of Diversity and Inclusion in grocery.
Direct To Consumer Coffee Operations Support - North East of England in Crawley employer: Nestlé SA
Nestlé is an exceptional employer, offering a dynamic work environment in the North East of England that prioritises personal development and flexibility. With competitive benefits including a discretionary annual bonus, generous holiday entitlement, and a commitment to diversity and inclusion, employees are empowered to thrive both personally and professionally while contributing to the growth of renowned coffee brands like Starbucks and Nescafé.
StudySmarter Expert Advice🤫
We think this is how you could land Direct To Consumer Coffee Operations Support - North East of England in Crawley
✨Tip Number 1
Get to know the company inside out! Research Nestlé and their D2C Coffee Operations. Understanding their values, products, and market position will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to operations support and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Direct To Consumer Coffee Operations Support - North East of England in Crawley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your previous roles in sales support or operations, and don’t forget to mention any relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit for our D2C Coffee Operations Support position.
Show Off Your Communication Skills:Since this role requires excellent interpersonal skills, make sure your application showcases your ability to communicate effectively. Use clear and concise language, and don’t shy away from sharing examples of how you've influenced others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Nestlé SA
✨Know Your Coffee
Familiarise yourself with the brands you'll be working with, like Starbucks and Nescafé. Understanding their products and values will help you connect better during the interview and show your genuine interest in the role.
✨Showcase Your Organisational Skills
Prepare examples that highlight your strong organisational skills. Think of times when you managed stock or improved processes, as these experiences will resonate well with the operational focus of the role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when it comes to troubleshooting or managing fluctuating workloads.
✨Build Rapport
Since this role involves liaising with various stakeholders, practice building rapport. During the interview, engage with your interviewer, ask questions, and show that you can communicate effectively with both internal teams and external partners.
