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For Companies At a Glance
- Tasks: Drive exceptional customer experiences and optimise performance through data insights.
- Company: Join Nestlé Professional, a leader in customer experience innovation.
- Benefits: Up to £48,000 salary, private medical insurance, generous pension, and flexible holidays.
- Why this job: Make a real impact on customer experiences while working in a dynamic environment.
- Qualifications: Experience in digital CX, project management, and strong analytical skills required.
- Other info: Embrace diversity and inclusion in a collaborative team atmosphere.
The predicted salary is between 38400 - 57600 £ per year.
Customer Experience (CX) Performance Manager
Location: Hybrid with Park House (Crawley)
Salary up to £48,000 depending on experience + potential bonus + private medical insurance + generous pension scheme + 12 flexible days on top of 25 day holiday entitlement + 2 paid volunteering days + many other excellent benefits!
Position Summary
Are you passionate about delivering exceptional customer experiences and driving performance through data-driven insights? We have an exciting opportunity for an exceptional Customer Experience (CX) Performance Manager to join the Nestlé Professional team based in Park House, Crawley. This role plays a central part in driving CMS and CRM optimisation, data understanding and performance reporting, while collaborating with cross-functional teams across the UK and Europe. Reporting to the Head of CX, you will support and lead the evolution of key digital touchpoints to ensure seamless customer experiences and measurable business impact.
A day in the life of a CX Performance Manager…
As the CX Performance Manager, you will ensure that the performance of digital initiatives is measured effectively and linked clearly to business impact. You will assess and optimise Nestlé Professional's systems (CMS and CRM) and processes to deliver an outstanding customer experience. A key focus of your role will be analysing performance success across our main digital touchpoints, leveraging your expertise in data systems and paid media strategy. We are particularly interested in candidates with a strong background in project managing website and system evolutions, supported by the ability to analyse and optimise digital paid activity. You will ensure seamless data and systems integration to accurately measure the impact of CX initiatives on business results.
Key responsibilities of this role will also include:
- Performance Measurement and Analysis: Update and support the creation of reporting for key digital KPIs across web (PPC and organic), CRM and customer journeys. Use dashboards and analytics to uncover insights that support experience optimisation.
- Digital Project Management, Process Optimisation and Improvement: Identify and lead the evolution of CMS, CRM and other internal systems to improve data flow and enable accurate performance measurement. Drive cross‑functional alignment across IT, Brand, Sales, Digital and CX. Implement tools and agile processes to enhance CX delivery.
What will make you successful?
Having already gained valuable digital and CX experience, you will be able to demonstrate your passion and capability in this space. You will be commercially minded and possess excellent communication skills, with the ability to influence and educate cross-functional teams on the CX landscape. You will be passionate, tenacious, results-focused, and enjoy working in a highly energetic and exciting environment. Acting as an ambassador for the brand, you will have strong project management and analytical skills while being a conscientious team player.
You’ll also:
- Proven experience in website management, CMS understanding, and project delivery.
- Solid understanding of CRM platform and data workflows.
- Hands-on experience with paid media strategy and performance optimisation, including campaign management and analysis.
- Experience working in or with digital agencies.
- Analytical mindset with strong communication skills and the ability to educate teams on CX and digital performance.
- Strong skills in digital performance monitoring and analytics.
- Nice to have SQL knowledge.
What you need to know
We will be considering applicants as they apply, so please don’t delay in submitting your application. The closing date for this role is 5th February 2026. We will be considering candidates as they apply and may close job advertisements early if we receive sufficient applicants, so please don’t delay in submitting your application.
At Nestlé, our values are rooted in respect – for our employees, our customers, and our consumers. That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunity for all and may collect relevant data for monitoring purposes during our candidate registration process. Be yourself; everyone else is taken!
CX Performance Manager in Crawley employer: Nestlé SA
Contact Detail:
Nestlé SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Performance Manager in Crawley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer experience approach and think of ways you can contribute. Tailor your answers to show how your skills align with their needs.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your experience and skills, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace CX Performance Manager in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CX Performance Manager. Highlight your experience with CMS, CRM, and any data-driven projects you've managed. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how your background makes you the perfect fit for our team. Be genuine and let your personality come through!
Showcase Your Analytical Skills: Since this role involves a lot of data analysis, make sure to include examples of how you've used data to drive performance in previous roles. We love candidates who can turn numbers into actionable insights!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re really interested in joining our team at Nestlé Professional!
How to prepare for a job interview at Nestlé SA
✨Know Your Data
As a CX Performance Manager, you'll be diving deep into data. Brush up on your analytical skills and be ready to discuss how you've used data to drive customer experience improvements in the past. Bring examples of KPIs you've tracked and how they influenced decision-making.
✨Showcase Your Project Management Skills
This role requires strong project management abilities. Prepare to talk about specific projects you've led, particularly those involving CMS or CRM systems. Highlight your approach to managing timelines, resources, and cross-functional teams to achieve successful outcomes.
✨Understand the Customer Journey
Familiarise yourself with the customer journey and how digital touchpoints impact it. Be ready to discuss strategies you've implemented to enhance customer experiences and how you measure their success. This will show your passion for delivering exceptional customer experiences.
✨Communicate Effectively
Excellent communication is key in this role. Practice articulating complex ideas simply and clearly, especially when discussing technical aspects like data integration or performance metrics. Think about how you can educate others on CX and digital performance in an engaging way.
