Boutique Business Manager

Some of our fantastic benefits include:

• Potential for up to a 10% annual bonus
• Private medical insurance
• Complimentary Nespresso coffee machine and monthly capsule allowance
• 25 days holiday entitlement with bank holidays on top
• A focus on personal development and growth

This is a full-time permanent opportunity. We are always open to discussing individual flexible working needs, so don’t let it stop you from applying.

We are recruiting for a Boutique Business Manager to join the Nespresso Selfridges team based on Oxford Street. This is a diverse and exciting role that will see you drive a culture of elevated customer experience to positively impact both boutique and omni-channel commercial success. This role will establish a positive and consistent Nespresso brand presence, inspiring teams to story-tell and exceed the expectations of every customer in boutique.

Nespresso is synonymous with luxury, innovation, and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Now we would like you to be a part of our Nespresso story, be passionate about our coffee, our customers, and how we are evolving. We are a B Corp certified company committed to reducing, reusing, and recycling: making coffee a force for good.

Your impact: Ultimately, you will be responsible for the overall commercial success of the boutique, driving new acquisition while maintaining consistent standards that represent the Nespresso brand identity. Your other key responsibilities will include:

• Continuously improve and innovate, analysing customer sales, service data, and KPIs, using this insight to drive and elevate the customer experience journey.
• Building a strong relationship with the Selfridges partnership, maximising opportunities to collaborate and grow our influence within the department store.
• Focus on strategic planning, team development, and nurturing all internal and external relationships to strengthen the business.
• Identifying opportunities to elevate and optimise the Nespresso brand in the boutique’s location, working with internal and external stakeholders to make this a success.
• Developing an annual strategy unique to their boutique and the Selfridges partnership and owning the delivery of the associated action plan.
• Working in partnership with Trade Development Managers to ensure strong collaboration and mutually beneficial relationships with local trade partners.
• Empowering yourself and the team to communicate our brand purpose, vision, and stories to exceed the expectations of every customer.
• Set the expectations for our customer-focused approach at a local level, working with the Boutique Leader to ensure a consistent Nespresso customer experience in store with an outstanding level of service.
• Lead the boutique through the Boutique Leader, coaching and mentoring them to achieve positive growth.
• Lead and support wider business projects on a variety of topics.

Your ingredients for success: To be successful in this role, you will have the passion to lead your boutique and the Selfridges relationship to commercial success and the care to cultivate a team who promote our unique brand experience and Nespresso Story. You will have an agile approach to decision-making while demonstrating the ability to problem-solve and innovate. Other key attributes include:

• Experience in fast-paced customer-facing environments providing exemplary levels of service.
• Experience in contributing and delivering a customer experience strategy.
• Proven track record of professional experience in direct customer sales.
• Experience of managing and motivating a team.
• Proven track record of delivering results in a target-based environment.
• Experience of sharing information/insight confidently across varying levels of stakeholders.
• Ability to develop strong relationships with key internal and external stakeholders.

We will be considering candidates as they apply and may close job advertisements early if we receive sufficient applicants, so please don’t delay in submitting your application. At Nestlé, our values are rooted in respect, and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers, and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process. We are committed to equal opportunity for all and may collect relevant data for monitoring purposes during our candidate registration process.

Be yourself, everyone else is taken!