IT Manager

We are seeking an experienced IT professional to act as the key link between site operations, Group IT, and external technology partners. This is a hands‑on, business‑facing role that combines site‑level IT coordination, stakeholder engagement, vendor governance, and Dynamics 365 Finance & Supply Chain Management (F&SCM) key‑user responsibilities.

Supporting around 200 employees, you will oversee day‑to‑day IT operations across the Bromborough site, covering end‑user support, local infrastructure, Microsoft 365 administration, hardware management and business applications. You'll work closely with manufacturing and engineering teams to ensure operational technology and shop‑floor systems remain reliable and effective.

Alongside maintaining business‑as‑usual activity, you'll act as a key site contact for major technology initiatives, particularly the Dynamics 365 implementation, supporting testing, training, user adoption and go‑live readiness. You will also help maintain security, compliance and business continuity standards while managing relationships with key technology vendors and service providers.

Provide first‑ and second‑line support to approximately 200 employees at the Bromborough site, across office and shop‑floor environments.

• Manage end‑user computing: laptops, desktops, mobile devices, printers and meeting‑room AV.
• Handle user onboarding and off‑boarding, account setup and access requests.
• Own the IT request queue, keep users informed and escalate to the Head of Group IT or external partners where needed.

Infrastructure and site systems:

• Keep the site network, connectivity, Wi‑Fi and local servers running reliably.
• Support the manufacturing / OT and shop‑floor systems alongside operations and engineering teams.
• Carry out routine identity and account administration (Microsoft 365, Active Directory / Entra ID).
• Maintain the hardware inventory and support hardware lifecycle and procurement.

Applications and ERP support:

• Support the wider application landscape (Microsoft 365, quality systems, EDI, reporting tools) at site level.
• Act as an on‑site key‑user contact for the Dynamics 365 F&SCM implementation — helping with data gathering, testing, training and go‑live support.
• Help embed new processes and tools with users once the platform is live.

Security and compliance:

• Follow and help apply group security policies — patching, backups, endpoint protection and access controls.
• Support GDPR and IT general controls / audit requirements at the site.
• Help maintain business continuity and disaster‑recovery readiness locally.
• Act as the day‑to‑day point of contact for managed service providers, telecoms and hardware vendors.
• Track and follow up on tickets, deliveries and issues, escalating to the Head of Group IT as required.

The successful candidate will play a critical role in ensuring effective IT service delivery at the factory level, managing supplier performance and SLAs, coordinating local technology initiatives, and driving user adoption of business systems. Working closely with operational teams, Group IT, and third‑party vendors, you will support Dynamics 365 testing, training, change management, and go‑live activities while ensuring technology solutions meet business needs.

This role is ideal for someone with a solid technical foundation who excels in communication, relationship management, and influencing stakeholders across multiple functions. Strong experience in vendor management, service governance, business change, and end‑user support is essential, alongside the ability to act as a trusted advisor and local champion for D365 F&SCM.

Skills required:

• Hands‑on experience in IT support or a generalist IT role, ideally in a manufacturing, FMCG or similarly operational environment.
• Experience of Dynamics 365 Finance & Supply Chain Management (F&SCM).
• Broad practical skills across end‑user support, Windows and Microsoft 365, basic networking and hardware.
• Ability to manage stakeholders.

Working Conditions:

This role operates in a food manufacturing environment with regular time on the factory floor and exposure to noise, dust (grain), moving machinery, temperature variation, and manual handling activities. Flexibility is required to support shift teams, critical incidents, shutdowns, trials, and business needs.

Right to work in the UK:

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. We have assessed this role and do not consider that we would be able to sponsor a successful candidate under the Skilled Worker route as the role does not meet the relevant Home Office criteria; the successful candidate therefore must be able to demonstrate their own right to work during the recruitment process without Sincereal sponsorship.

We work together as one team. Everyone is welcome here, and we treat each other with fairness, respect, and equality.