At a Glance
- Tasks: Support coffee operations by ensuring compliance and optimising performance in East Anglia.
- Company: Join a leading coffee brand focused on direct consumer engagement.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Other info: Autonomous role with opportunities for personal and professional growth.
- Why this job: Make a real impact in the coffee industry while developing your skills.
- Qualifications: Strong communication skills and experience in sales support or operations.
The predicted salary is between 27900 - 34100 £ per year.
D2C Coffee Operations Support Location: Field Based - East Anglia
Responsibilities:
- Act on audit findings, customer feedback and execution gaps.
- Verify and coach correct cleaning routines at customer level; monitor repeat non-compliance and intervene where required.
- Support uptime through basic troubleshooting and effective escalation.
- Ensure all field activity is reported accurately and on time through Project MORE systems; using data to identify performance trends and improvement opportunities.
- Liaise with any other internal and external stakeholders that support or impact on performance delivery.
Your ingredients for success:
- Excellent interpersonal and communication skills.
- Previous experience in a sales support or operations role.
- Results-orientated with a proven track record for consistently exceeding business objectives.
- Strong organisational skills, highly motivated with a positive attitude.
- The ability to build and maintain strong internal and external relationships.
- Experience contributing to cross-functional teams and managing senior stakeholders.
- The ability to deal with ambiguity and to work autonomously as well as part of a team.
- Experience of delivering consistent performance through others.
- Excellent presentation skills with the ability to influence and persuade.
- Problem-solving and planning skills, able to work under pressure to manage a fluctuating workload.
- Have a full, UK driving license and be willing to travel to key customer locations in East Anglia.
Direct To Consumer Partner Support - East Anglia & Milton Keynes employer: Nestlé S.A.
Nespresso is an exceptional employer, offering a vibrant work culture in Nottingham that champions diversity and inclusion. With competitive pay, part-time flexibility, and unique benefits like a complimentary Nespresso machine, employees are empowered to grow within a brand known for its commitment to quality and innovation. Join us to be part of a team that values your contributions and supports your professional development while delivering a premium customer experience.
We think you need these skills to ace Direct To Consumer Partner Support - East Anglia & Milton Keynes
Interpersonal Skills
Communication Skills
Sales Support Experience
Operations Experience
Organisational Skills
Motivation
Relationship Building
