B2B eCommerce Operations Analyst in Crawley

Location: Gatwick (Hybrid 2 days in the Crawley office)

Salary from £28,000 depending on experience.

Some of our other fantastic benefits:

• Potential, discretionary annual bonus
• Generous pension scheme – up to 12% contribution from Nestlé
• 12 flexible days on top of 25-day holiday entitlement
• A focus on personal development and growth

We are recruiting for a B2B eCommerce Operations Analyst to join our Nestlé Professional CX team reporting into the Head of CX. Nestlé Professional (“NP”) is our Business-2-Business (B2B) food service arm, which specialises in the Out of Home solutions market. NP operates successfully in an enormous marketplace and is an ambitious growth driver for Nestlé. The team’s aim is to inspire growth in our partners, by providing branded, creative, sustainable solutions that help our customers develop their business, ultimately driving footfall and increasing their profit. We strive in the field of Nutrition, Health and Wellness and collaborate with the industry for a more sustainable future. From coffee to cocoa, to plant-based solutions, we work to improve livelihoods in the communities connected to our business activities. We are committed to ambitious sustainability goals to improve the health of our planet, working with farmers, chefs and operators.

Your impact:

Ultimately, you will support the day-to-day management and optimisation of our B2B eCommerce customer portals, ensuring smooth functionality, resolving operational issues, and delivering accurate reporting to enable a seamless customer experience. Your other key responsibilities will include:

• Managing platform operations, including daily checks, updates, and maintaining system performance
• Coordinating and tracking issues with IT teams to ensure timely resolution
• Supporting customer queries and ensuring a high standard of service and response times
• Producing monthly performance reports, tracking KPIs and identifying trends
• Supporting content, product and pricing data accuracy across platforms

Your ingredients for success:

To be successful in this role, you will have experience in digital operations, eCommerce or customer support, ideally within a fast-paced environment. You will be detail oriented, organised and comfortable managing multiple priorities while working collaboratively across teams. You’ll also have:

• Experience working with digital platforms, customer portals or CMS systems
• Strong organisational skills with the ability to manage and resolve operational issues
• Experience working with data and reporting (e.g. Excel or dashboards)
• Confidence working with multiple stakeholders, including IT and customer-facing teams
• A proactive and collaborative approach, with a passion for delivering great customer experiences

What you need to know:

We take pride in championing inclusion and diversity. We proudly signed the Business in the Community Race at Work Charter, are committed to Disability Confidence, and have been recognised as a Times Top 50 Employer for gender equality for three consecutive years. Additionally, we are a headline partner of Diversity and Inclusion in grocery. At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.