B2B eBusiness Manager
Business Area: Nespresso
Location: Gatwick or York, with 2–3 days per week in the office
Contract: Permanent Contract
Salary: Circa £70,000 per annum depending on experience and location
Some of our other fantastic benefits:
- 17% car allowance
- Private healthcare
- Discretionary annual bonus
- Generous pension scheme, up to 12% contribution from Nestlé
- 12 flexible days on top of 25-day holiday entitlement
- 2 paid volunteering days
- A focus on personal development and growth
About Us
At Nespresso, we don’t just sell coffee, we create exceptional experiences. As a global leader in premium portioned coffee, we continue to redefine at-home and professional coffee consumption through innovation, quality and customer engagement. Our digital commerce teams play a key role in making every customer interaction simple, connected and commercially effective.
Your Impact
Reporting to the Digital Commerce Manager, you’ll take ownership of the B2B eCommerce agenda across digital touchpoints, shaping the channel strategy and ensuring commercial priorities are translated into seamless customer experiences. Working in close partnership with B2B Commercial, Finance, Supply Chain, Marketing, Analytics, IBS and HQ teams, you’ll influence plans, anticipate risks and opportunities, and use performance insight to accelerate channel growth, improve conversion and strengthen the end-to-end customer journey.
Key responsibilities include:
- Own and shape the B2B eCommerce plan, ensuring the channel is commercially aligned and ready to support campaigns, promotions, launches and strategic business priorities.
- Act as the digital commerce lead for B2B planning, bringing channel requirements, commercial opportunities, customer insight and operational risks into decision‑making.
- Drive best‑in‑class execution across B2B digital touchpoints, ensuring content, product data, pricing, packaging, lead times and availability support a premium and frictionless customer experience.
- Use sales, conversion, customer behaviour and funnel performance data to identify growth opportunities, remove barriers and prioritise optimisation activity.
- Lead post‑campaign and post‑launch performance reviews, translating insight into clear recommendations that improve future activity and support commercial decision‑making.
- Influence and align cross‑functional partners across Marketing, Finance, Supply Chain, Analytics, IBS, CRC and HQ to deliver plans at pace and resolve issues effectively.
- Champion continuous improvement across assortment, offer mechanics, pricing presentation, site performance and customer satisfaction to drive sustained B2B eCommerce growth.
Your ingredients for success
To succeed in this role, you’ll bring a strong digital commerce or marketing background, ideally gained within a premium, lifestyle or consumer goods environment. You’ll be highly organised, commercially focused and confident working across multiple projects and stakeholders, with the ability to turn performance data and customer insight into action.
Essential experience and skills:
- Digital commerce, eCommerce operations or digital marketing experience, preferably within B2B or consumer goods.
- Strong understanding of digital customer journeys, conversion, commercial performance and online activation.
- Experience delivering campaigns, promotions, product launches or digital content updates across eCommerce touchpoints.
- Confident using performance data and web analytics tools, including Google Analytics 4, to identify risks, opportunities and optimisation actions.
- Strong project management skills, with the ability to manage multiple priorities, deadlines and dependencies.
- Excellent stakeholder management and communication skills, with confidence working cross‑functionally and with above‑market teams.
- High attention to detail, with strong proofreading, accuracy and brand management skills.
Desirable experience:
- Experience in a premium, lifestyle or luxury brand environment.
- Exposure to B2B eCommerce, marketplace, CRM or digital customer experience projects.
- Experience partnering with agencies, HQ teams or technical delivery partners.
- A curious, test‑and‑learn mindset, with a passion for exploring new digital opportunities, customer behaviours and continuous improvement.
What you need to know
Job advert posting date: 26th August 26
Job advert closing date: 9th Sept 26
We will be considering candidates as they apply and may occasionally close job advertisements early in the event we receive sufficient applicants.
Our Commitment to Inclusive Hiring
At Nestlé, our values are rooted in respect. We believe that embracing diversity and creating an inclusive environment enables everyone to reach their full potential and drives innovation. We welcome applicants from all backgrounds. We know that not everyone will meet every requirement listed in this advert. If you're excited about the opportunity and can demonstrate relevant skills, experience or potential, we’d encourage you to apply.
Accessibility and Adjustments
At Nestlé, we're committed to creating an inclusive and supportive recruitment experience where everyone can perform at their best. If you require any adjustments at any stage of the recruitment process, please let us know. We'll work with you to understand your needs and make appropriate arrangements. Any information you share with us will be treated in the strictest confidence and used only to support you throughout the recruitment process.
To find out more about Nestle’s commitment to DEI: Nestlé's Commitment to a Diverse and Inclusive Workplace
To find out more about your recruitment journey with Nestle: Recruitment Journey | Nestlé UK & Ireland
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B2B eCommerce Business Manager in Crawley employer: Nestlé S.A.
Nespresso is an exceptional employer that fosters a vibrant and inclusive work culture, especially during the festive season in Covent Garden. With competitive pay and opportunities for personal growth, employees are encouraged to develop their customer service skills while being part of a brand that values sustainability and innovation. Join us to not only enhance your career but also to create memorable experiences for our customers in a warm and welcoming environment.
StudySmarter Expert Advice🤫
We think this is how you could land B2B eCommerce Business Manager in Crawley
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Nestlé S.A. are looking for when hiring for a B2B eCommerce Business Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Nestlé S.A. for the B2B eCommerce Business Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Nestlé S.A. as a B2B eCommerce Business Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Nestlé S.A.’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a B2B eCommerce Business Manager.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Nestlé S.A., make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Nestlé S.A.'s goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Nestlé S.A.. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Nestlé S.A.
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Nestlé S.A. uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Nestlé S.A.. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
