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- Tasks: Lead a team to create unforgettable customer experiences in a luxury coffee environment.
- Company: Join Nespresso, a brand known for innovation and sustainability.
- Benefits: Enjoy a competitive salary, bonus potential, free coffee, and generous holiday entitlement.
- Why this job: Be a part of a story that transforms coffee into a force for good.
- Qualifications: Proven customer service skills and a passion for luxury retail.
- Other info: Flexible working hours with opportunities for personal development and growth.
The predicted salary is between 25000 - 35000 £ per year.
Business Area: Nespresso Retail
Location: Selfridges, Oxford Street
Salary: £31,250 per annum
Some of our fantastic benefits:
- Potential for up to a 10% annual bonus
- Complimentary Nespresso machine and monthly allowance of coffee pods
- 25 days holiday entitlement with bank holidays on top
- A focus on personal development and growth
This is a full-time permanent opportunity (40 hours / 5 days a week). We are looking for flexibility to work Monday – Sunday, including opening and closing shifts (trading hours are 10:00am – 10:00pm) done on a monthly rota basis.
We are recruiting for an inspiring and knowledgeable Customer Experience Team Lead. This is an exciting management position where your creativity and passion for storytelling can shine through.
Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Now we would like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving. We are a B Corp certified company and committed to Reducing, Reusing and Recycling: making coffee a force for good.
Your impact: Ultimately, you will be responsible for continuously elevating the customer experience and inspiring the team to be the best they can be.
Your other key responsibilities will include:
- Using storytelling and theatre to engage customers in an immersive coffee experience, adapting to the customer's needs ensuring every customer interaction is unique and meaningful.
- Acting as the ultimate Nespresso brand ambassador displaying expert knowledge of Nespresso's products, services and sustainability commitments.
- Ensuring exceptional housekeeping standards are maintained across all customer areas with all experiential areas set up to deliver an incredible customer journey.
- Facilitating new starter and product launch training.
- Taking accountability for managing and resolving escalated complaints.
- Actively contributing to commercial performance by delivering experience and presenting the customer with relevant commercial offers.
- Responsible for the safe and compliant day to day operations of the boutique.
Your ingredients for success: To be successful in this role, you will have a proven track record and passion for delivering exceptional customer service whilst demonstrating your well-established customer experience capabilities within luxury retail. We are open to consider applications from different industries who have the required skill set and passion for delighting customers at every touchpoint of their in store journey.
Other key attributes include:
- Have a well-established understanding of the retail and competitive environment in which the Nespresso boutique operates i.e. KPIs.
- Demonstrate a real passion for coffee and willingness to learn, leveraging new knowledge and skills to enhance your role.
- Demonstrate a solid understanding of effective team coaching and training coupled with providing timely feedback, enabling people to be the best that they can be.
- Play a key role in supporting a positive and collaborative team culture.
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don't delay in submitting your application.
At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.
Customer Experience Team Lead in London employer: Nestle Operational Services Worldwide SA
Contact Detail:
Nestle Operational Services Worldwide SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Lead in London
✨Tip Number 1
Get to know the company inside out! Research Nespresso's values, products, and sustainability efforts. This way, when you chat with them, you can show off your passion for coffee and how you align with their mission.
✨Tip Number 2
Practice your storytelling skills! Think about how you can create an engaging narrative around your experiences and how they relate to delivering exceptional customer service. Remember, they want someone who can inspire both customers and the team!
✨Tip Number 3
Be ready to showcase your leadership style! Prepare examples of how you've coached teams in the past and how you’ve handled challenging situations. They’re looking for someone who can elevate the customer experience while fostering a positive team culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Nespresso family. Good luck!
We think you need these skills to ace Customer Experience Team Lead in London
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee shine through! Share any personal experiences or stories that highlight your enthusiasm for Nespresso and how it connects to the role.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and attributes mentioned in the job description. We want to see how your skills align with what we're looking for in a Customer Experience Team Lead.
Highlight Your Customer Service Skills: Since this role is all about elevating customer experience, be sure to showcase your previous experience in delivering exceptional service. Use specific examples to demonstrate how you've made a positive impact on customers in the past.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Nestle Operational Services Worldwide SA
✨Know Your Coffee
Before the interview, brush up on your coffee knowledge! Understand Nespresso's products, sustainability efforts, and what makes their coffee unique. This will not only show your passion but also help you engage in meaningful conversations during the interview.
✨Showcase Your Storytelling Skills
Since storytelling is key to this role, prepare a few examples of how you've used storytelling to enhance customer experiences in the past. Think about how you can weave in your personal experiences with coffee or customer service to make your answers memorable.
✨Demonstrate Leadership Qualities
As a Customer Experience Team Lead, you'll need to inspire your team. Be ready to discuss your leadership style and provide examples of how you've coached or trained others. Highlight any successful outcomes from your previous roles that demonstrate your ability to elevate team performance.
✨Emphasise Flexibility and Team Culture
Nespresso values a positive team culture and flexibility. Be prepared to discuss how you adapt to changing environments and support your colleagues. Share examples of how you've contributed to a collaborative atmosphere in previous jobs, especially in retail settings.