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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and achieve sales targets.
- Company: Join Nestlé Nespresso, a leader in quality coffee innovation.
- Benefits: Enjoy a competitive salary, free Nespresso machine, and excellent training opportunities.
- Why this job: Be part of a vibrant pop-up boutique and make a real impact on customer experiences.
- Qualifications: Previous retail supervisory experience and a passion for coaching and mentoring.
- Other info: Flexible working options available; we value diversity and inclusion.
The predicted salary is between 25000 - 35000 £ per year.
Overview
Join to apply for the Retail Supervisor – Battersea Pop Up Boutique role at Nestlé Nespresso SA
Position Snapshot
Retail Supervisor – Battersea Pop Up Boutique
£31,250 annually / £14.97 per hour • 3 month FTC
Although this is a full time, 3 month fixed term contract opportunity, please discuss flexible working needs as we are open to accommodate where possible.
Position Summary
We’re looking for a proactive and commercially driven Retail Supervisor to join our Battersea Pop Up Boutique. Your priority will be to attain the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.
Nespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee. Since 2001 in the UK, we’ve responded to consumers’ appreciation for quality coffees and our year-on-year growth is testament to the quality of our offering. Our quest, to be seen as the most indulgent coffee, has resulted in the very highest quality coffees, enjoyed as solutions for In Home and Out Of Home consumers.
Day in the life of a Retail Supervisor
- Completing shop floor observations and providing feedback to the team in line with management support.
- Utilising customer experience and everyday coaching across the team.
- Delivering a high standard of customer service.
- Facilitating team training sessions.
- Taking accountability for managing and resolving escalated complaints.
- Monitoring and leading on internal control processes.
- Leading on ad hoc audits.
What will make you successful?
We’re looking for confident and charismatic individuals who can deliver exceptional customer service with strong communication and interpersonal skills, and who can demonstrate:
- Previous supervisory shop floor experience in the retail sector.
- A proven track record of delivering exceptional customer service.
- A strong understanding of the retail and competitive environment in which the Nespresso business operates.
- Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
- Maintain and support a positive and collaborative team culture.
Benefits
As part of Nestlé SA, we offer first-class training and development opportunities. An attractive benefits package includes a free Nespresso machine and allowance of capsules.
Equal opportunity and inclusion
We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. We encourage applications from diverse backgrounds and will accommodate participation in the application process where possible. Find out more about our Diversity, Equity and Inclusion initiatives at Nestlé. We are committed to inclusion and belonging for all.
Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)
We welcome applicants of all identities and backgrounds.
We will be considering candidates as they apply and may close the advertisement early if we receive sufficient applications.
To find out more about Nespresso please visit: www.nespresso.com
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Retail Supervisor - Battersea Pop Up Boutique employer: Nestlé Nespresso SA
Contact Detail:
Nestlé Nespresso SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor - Battersea Pop Up Boutique
✨Tip Number 1
Get to know the company! Before your interview, dive into Nespresso's values and mission. This will help you connect your experience with what they stand for, showing you're not just another candidate but someone who truly gets their vibe.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how your past experiences align with the Retail Supervisor role, especially around customer service and team leadership.
✨Tip Number 3
Dress to impress! For a retail position, looking sharp is key. Choose an outfit that reflects the brand's style while still being comfortable. You want to feel confident walking into that interview!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team!
We think you need these skills to ace Retail Supervisor - Battersea Pop Up Boutique
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Supervisor role. Highlight your supervisory experience and any achievements in customer service that align with what Nespresso is looking for. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for retail and customer service. Share specific examples of how you've led teams or improved customer experiences in the past. Let us know why you're excited about this opportunity at Nespresso!
Showcase Your Personality: Nespresso values confident and charismatic individuals, so don’t be afraid to let your personality shine through in your application. Use a friendly tone and be authentic – we want to get to know the real you!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application goes straight to the right people. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Nestlé Nespresso SA
✨Know Your Nespresso
Before the interview, make sure you’re familiar with Nespresso’s products and their unique selling points. Understanding the brand's commitment to quality and innovation will help you demonstrate your enthusiasm and fit for the role.
✨Showcase Your Supervisory Skills
Prepare examples from your previous experience where you successfully led a team or resolved customer complaints. Highlighting your ability to coach and mentor others will show that you’re ready to take on the Retail Supervisor role.
✨Emphasise Customer Experience
Be ready to discuss how you’ve delivered exceptional customer service in the past. Think of specific instances where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the boutique's goals.
✨Demonstrate Team Spirit
Nespresso values a positive and collaborative team culture. Share examples of how you’ve contributed to a supportive work environment and how you plan to foster teamwork among the Sales Assistants in your new role.