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- Tasks: Lead a dynamic team to deliver exceptional customer experiences and achieve sales targets.
- Company: Join Nespresso, a luxury brand committed to sustainability and innovation.
- Benefits: Enjoy a competitive salary, bonus potential, and generous holiday entitlement.
- Other info: Nespresso values diversity and offers accommodations for all applicants.
- Why this job: Be part of a collaborative culture where your leadership can shine and make a difference.
- Qualifications: Previous retail supervisory experience and a passion for coaching and mentoring.
The predicted salary is between 32243 - 32243 £ per year.
We are looking for a proactive and commercially driven Retail Supervisor to join the team at our Fenwick, Newcastle location.
Location: Fenwick, Newcastle
Salary: £32,243 per annum
Contract: 12 month fixed-term contract, with potential for extension
Benefits: Up to 10% annual bonus; complimentary Nespresso machine and monthly allowance of capsules; 25 days holiday entitlement with bank holidays on top
Responsibilities:
- Attain the boutique sales targets through premium customer experience and delivery of boutique performance.
- Complete shop floor observations and provide feedback to the team.
- Utilise customer experience and everyday coaching across the team.
- Deliver a high standard of customer service.
- Facilitate team training sessions.
- Take accountability for managing and resolving escalated complaints.
- Monitor and lead internal control processes.
- Lead on ad hoc audits.
Qualifications and Experience:
- Previous supervisory shop floor experience in retail; ideally from a luxury background, but candidates from other industries with the required skill-set will be considered.
- Proven track record of delivering exceptional customer service.
- Strong understanding of the retail environment in which the Nespresso business operates.
- Enthusiasm to coach, train and mentor Sales Assistants within the boutique.
- Ability to maintain and support a positive and collaborative team culture.
About Nespresso and DEI:
Nespresso is a name synonymous with luxury, innovation and sustainability. We are a B Corp certified company committed to reducing, reusing and recycling to make coffee a force for good. We encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community, and we can provide accommodations to ensure full participation in the application process.
Retail Supervisor employer: Nestlé Nespresso SA
Contact Detail:
Nestlé Nespresso SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Get to know the company inside out! Research Nespresso's values, products, and their commitment to sustainability. This will not only help you in interviews but also show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Nespresso. Plus, a referral can give you a leg up!
✨Tip Number 3
Practice your customer service scenarios! Since delivering exceptional customer service is key for this role, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Nespresso team. Good luck!
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Retail Supervisor role. Highlight any supervisory experience and your knack for delivering top-notch customer service, as these are key to impressing us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about retail and how you can contribute to our team at Nespresso. Be genuine and let your personality come through!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to meet sales targets and enhance customer experiences. Numbers speak volumes, so don’t shy away from sharing your successes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Nestlé Nespresso SA
✨Know Your Nespresso
Familiarise yourself with Nespresso's products and values. Understand their commitment to sustainability and luxury, as this will show your genuine interest in the brand and its mission during the interview.
✨Showcase Your Supervisory Skills
Prepare examples from your previous experience that highlight your ability to lead a team, resolve complaints, and deliver exceptional customer service. Be ready to discuss how you've coached or trained others in a retail environment.
✨Demonstrate Customer-Centric Thinking
Think about how you can enhance the customer experience at Nespresso. Bring ideas to the table on how to achieve sales targets while maintaining high standards of service, and be prepared to discuss these during the interview.
✨Emphasise Team Collaboration
Nespresso values a positive team culture, so be sure to share experiences where you've fostered collaboration among team members. Highlight your enthusiasm for mentoring and supporting others, as this aligns with their expectations for a Retail Supervisor.