At a Glance
- Tasks: Lead daily operations and create exceptional customer experiences at Nespresso.
- Company: Join a premium brand known for its commitment to quality and inclusivity.
- Benefits: Enjoy a competitive salary, bonus potential, private medical insurance, and 25 days holiday.
- Other info: Flexible working options and a focus on personal development await you.
- Why this job: Be a part of a dynamic team that empowers you to thrive and grow.
- Qualifications: Retail leadership experience and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
A full-time, permanent opportunity at Nespresso Westfield Stratford, London.
Your impact: You will be responsible for the entire daily operations of the boutique, embedding a culture of exceptional customer experience, empowering your team to communicate our Nespresso brand purpose and work to exceed the expectations of our customers at every interaction.
Key responsibilities:
- Translate the boutique’s commercial objectives into tangible KPI’s, providing clear goals for the team to achieve.
- Develop and execute the strategic plan aligned to the wider business goals with internal and external stakeholders.
- Align employee work schedules with sales plans to ensure appropriate floor coverage.
- Role model and develop a culture of outstanding service and best‑in‑class customer experience, ensuring every customer interaction is elevated.
- Advocate the importance of being a passionate Nespresso brand ambassador.
- Inspire and develop a team to be the best they can be, being supportive, caring and leading by example.
- Deliver a local calendar of events to drive awareness of the brand and engage with our existing customer base.
- Ensure the boutique is working in a safe and compliant way throughout the day‑to‑day operations.
Ingredients for success: To be successful in this role, you'll bring proven retail leadership experience, ideally gained within a premium or luxury retail environment. You will be passionate about creating exceptional customer experiences and continuing to build a high‑performing, engaged team culture where people feel empowered to thrive.
Qualifications:
- Proven experience leading, coaching, and developing varied sized teams.
- A passion for creating an inclusive and positive team culture that drives engagement and performance.
- Experience managing HR best practice, including performance, development, and employee relations.
- Strong commercial acumen, with the ability to analyse performance and implement action plans to deliver results.
- The ability to build strong relationships with customers, colleagues and stakeholders.
- Exceptional communication and interpersonal skills.
Equal Opportunity: At Nestlé, we are committed to equal opportunity for all. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers, and members of the LGBT+ community. Please let us know if we can provide adjustments to ensure your full participation in the application process.
Commitment to Diversity and Inclusion: We are committed to a diverse and inclusive workplace.
