At a Glance
- Tasks: Lead daily operations and create exceptional customer experiences at Nespresso.
- Company: Join Nestlé, a leader in premium coffee retail with a focus on inclusivity.
- Benefits: Enjoy a competitive salary, private medical insurance, and a complimentary coffee machine.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Be a brand ambassador and inspire your team while making a real impact.
- Qualifications: Retail leadership experience and a passion for creating positive team cultures.
The predicted salary is between 30000 - 40000 £ per year.
Business Area: Nespresso Retail
Location: Westfield Stratford, London
Salary: Attractive Salary
Benefits:
- Complimentary Nespresso coffee machine and monthly capsule allowance
- 25 days holiday entitlement with bank holidays on top
- Potential for up to a 10% annual bonus
- Private medical insurance
- Pension scheme
- A focus on personal development and growth
This is a full-time, permanent opportunity. We welcome discussion on flexible working.
Your impact:
Ultimately, you will be responsible for the entire daily operations of the boutique, embedding a culture of exceptional customer experience, empowering your team to communicate our Nespresso brand purpose and work to exceed the expectations of our customers at every interaction.
Key responsibilities:
- Translate the boutique’s commercial objectives into tangible KPI’s, providing clear goals for the team to achieve.
- Develop and execute the strategic plan aligned to the wider business goals with internal and external stakeholders.
- Align employee work schedules with sales plans to ensure appropriate floor coverage.
- Role model and develop a culture of outstanding service and best‑in‑class customer experience, ensuring every customer interaction is elevated.
- Advocate the importance of being a passionate Nespresso brand ambassador.
- Inspire and develop a team to be the best they can be, being supportive, caring and leading by example.
- Deliver a local calendar of events to drive awareness of the brand and engage with our existing customer base.
- Ensure the boutique is working in a safe and compliant way throughout the day‑to‑day operations.
Ingredients for success:
To be successful in this role, you'll bring proven retail leadership experience, ideally gained within a premium or luxury retail environment. You will be passionate about creating exceptional customer experiences and continuing to build a high‑performing, engaged team culture where people feel empowered to thrive.
Qualifications:
- Proven experience leading, coaching, and developing varied sized teams.
- A passion for creating an inclusive and positive team culture that drives engagement and performance.
- Experience managing HR best practice, including performance, development, and employee relations.
- Strong commercial acumen, with the ability to analyse performance and implement action plans to deliver results.
- The ability to build strong relationships with customers, colleagues and stakeholders.
- Exceptional communication and interpersonal skills.
Equal Opportunity:
At Nestlé, we are committed to equal opportunity for all. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers, and members of the LGBT+ community. Please let us know if we can provide adjustments to ensure your full participation in the application process.
Commitment to Diversity and Inclusion:
We are committed to a diverse and inclusive workplace. For more information on Nestlé’s Commitment to a Diverse and Inclusive Workplace, please visit the company website.
