Retail Manager - Kingston in Kingston upon Thames

Business Area: Nespresso Retail

Location: Kingston

Salary: Competitive salary

Benefits:

• Complimentary Nespresso coffee machine and monthly capsule allowance
• 25 days holiday entitlement with bank holidays on top
• Potential for up to a 10% annual bonus
• Private medical insurance
• Pension scheme
• A focus on personal development and growth

Introduction: We are recruiting for an inspiring, passionate and visionary Retail Manager to join the Nespresso Kingston team. You will lead the boutique to successfully achieve its commercial objectives, identifying opportunities to optimise the boutique’s success, ensuring the commercial deliverables and KPI’s are achieved. Nespresso is a name synonymous with luxury, innovation and sustainability.

Your impact: Ultimately, you will be responsible for the entire daily operations of the boutique, embedding a culture of exceptional customer experience, empowering your team to communicate our Nespresso brand purpose and work to exceed the expectations of our customers at every interaction.

Key Responsibilities:

• Translate the boutique’s commercial objectives into tangible KPI’s, providing clear goals for the team to achieve.
• Develop and execute the strategic plan aligned to the wider business goals with internal and external stakeholders.
• Align employee work schedules with sales plans to ensure appropriate floor coverage.
• Role model and develop a culture of outstanding service and best in class customer experience, ensuring every customer interaction is elevated.
• Advocate the importance of being a passionate Nespresso brand ambassador.
• Inspire and develop a team to be the best they can be, being supportive, caring and leading by example.
• Deliver a local calendar of events to drive awareness of the brand and engage with our existing customer base.
• Ensure the boutique is working in a safe and compliant way throughout the day-to-day operations.

Your ingredients for success: To be successful in this role you will have proven retail leadership experience, ideally within a luxury environment. You will be accustomed to managing teams at pace with a passion for customer centric experiences.

Qualifications:

• Supporting people to develop coupled with a solid understanding of HR best practice and management of employee relations cases.
• The ability to rapidly build great working relationships with your customer base and be comfortable to support and challenge where needed.
• Experience of making strategic decisions and action planning to drive the right results.
• Exceptional communication and interpersonal skills.

We’ll be considering candidates as they apply and will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application. At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process. We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process.