At a Glance
- Tasks: Lead a team to elevate customer experiences and engage with coffee lovers.
- Company: Join Nespresso, a luxury brand known for its quality and sustainability.
- Benefits: Enjoy a competitive salary, bonus potential, free coffee, and 25 days holiday.
- Other info: Flexible working options available; we value diversity and inclusion.
- Why this job: Be the face of Nespresso, inspiring customers and your team every day.
- Qualifications: Passion for customer service and experience in luxury retail preferred.
The predicted salary is between 32243 - 32243 € per year.
Business Area: Nespresso Retail
Location: Glasgow
Salary: £32,243 per annum
Benefits:
- Potential for up to a 10% annual bonus
- Complimentary Nespresso machine and monthly allowance of coffee pods
- 25 days holiday entitlement with bank holidays on top
- A focus on personal development and growth
- Flexible working options available
Your impact: Ultimately, you will be responsible for continuously elevating the customer experience and inspiring the team to be the best they can be.
Key responsibilities:
- Using storytelling and theatre to engage customers in an immersive coffee experience, adapting to the customer's needs ensuring every customer interaction is unique and meaningful.
- Acting as the ultimate Nespresso brand ambassador displaying expert knowledge of Nespresso’s products, services and sustainability commitments.
- Ensuring exceptional housekeeping standards are maintained across all customer areas with all experiential areas set up to deliver an incredible customer journey.
- Facilitating new starter and product launch training.
- Taking accountability for managing and resolving escalated complaints.
- Actively contributing to commercial performance by delivering experience and presenting the customer with relevant commercial offers.
- Responsible for the safe and compliant day to day operations of the boutique.
Ingredients for success: To be successful in this role, you will have a proven track record and passion for delivering exceptional customer service whilst demonstrating your well-established customer experience capabilities within luxury retail. We are open to consider applications from different industries who have the required skill set and passion for delighting customers at every touchpoint of their in store journey.
Other key attributes:
- Have a well-established understanding of the retail and competitive environment in which the Nespresso boutique operates i.e. KPIs.
- Demonstrate a real passion for coffee and willingness to learn, leveraging new knowledge and skills to enhance your role.
- Demonstrate a solid understanding of effective team coaching and training coupled with providing timely feedback, enabling people to be the best that they can be.
- Play a key role in supporting a positive and collaborative team culture.
We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.
Customer Experience Team Lead - Glasgow employer: Nestlé Nespresso SA
Nespresso is an exceptional employer that prioritises personal development and a collaborative work culture in Glasgow. With benefits such as a competitive salary, flexible working options, and a focus on employee growth, Nespresso empowers its team to deliver outstanding customer experiences while enjoying unique perks like complimentary coffee products. Join us to be part of a brand that values diversity and inclusivity, ensuring every team member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Team Lead - Glasgow
✨Tip Number 1
Get to know the company inside out! Research Nespresso's values, products, and customer experience strategies. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your storytelling skills! Since engaging customers through storytelling is key for this role, think of ways to share your own experiences that highlight your customer service skills. Make it relatable and memorable!
✨Tip Number 3
Network like a pro! Connect with current or former Nespresso employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process. You never know who might help you land that interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Nespresso family. Good luck!
We think you need these skills to ace Customer Experience Team Lead - Glasgow
Some tips for your application 🫡
Show Your Passion for Coffee:When you're writing your application, let your love for coffee shine through! Share any experiences or stories that highlight your enthusiasm for the product and how it connects to your customer service skills.
Tailor Your Experience:Make sure to customise your application to reflect the key responsibilities mentioned in the job description. Highlight your previous roles where you’ve delivered exceptional customer service and how you’ve inspired teams to excel.
Be Authentic:We want to get to know the real you! Use a conversational tone in your application to showcase your personality. This will help us see how you’d fit into our team culture and engage with customers.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Nestlé Nespresso SA
✨Know Your Coffee
Before the interview, brush up on your coffee knowledge! Understand Nespresso’s products, sustainability commitments, and the unique customer experience they offer. This will not only show your passion for coffee but also demonstrate that you’re ready to be an ambassador for the brand.
✨Master the Art of Storytelling
Since storytelling is key in engaging customers, think about how you can weave narratives into your answers. Prepare examples from your past experiences where you’ve used storytelling to enhance customer interactions or resolve issues. This will highlight your creativity and ability to connect with customers.
✨Showcase Your Leadership Skills
As a Customer Experience Team Lead, you’ll need to inspire your team. Be ready to discuss your leadership style and provide examples of how you’ve coached or trained others. Highlight any experiences where you’ve contributed to a positive team culture or resolved conflicts effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially around customer complaints. Think of specific situations where you’ve turned a negative experience into a positive one. This will demonstrate your accountability and commitment to exceptional customer service.
