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For Companies At a Glance
- Tasks: Lead a team to create unforgettable coffee experiences for customers.
- Company: Join Nespresso, a luxury brand committed to sustainability and innovation.
- Benefits: Enjoy a competitive salary, bonus, free coffee machine, and 25 days holiday.
- Why this job: Be a coffee ambassador and elevate customer journeys in a vibrant retail environment.
- Qualifications: Strong customer service skills and a passion for coffee are essential.
- Other info: Great career development opportunities and a collaborative team culture await you.
The predicted salary is between 25000 - 35000 £ per year.
Position Snapshot
Nespresso – Retail – Customer Experience Team Lead
Location: Selfridges, Oxford Street, London
Salary: £31,250 annual salary + up to 10% bonus, complimentary Nespresso coffee machine & monthly supply of coffee capsules of your choice.
Full‑time permanent (40 hours / 5 days a week). Flexible shifts Monday – Sunday, 10:00am – 10:00pm on a monthly rota.
Position Summary
This role invites a creative, passionate leader to guide customers through an exceptional coffee experience. As a true Nespresso brand ambassador you will perform tastings, product demonstrations, and continuously elevate the customer journey.
Our Story
Nespresso is synonymous with luxury, innovation and sustainability. Since 2001 we have delivered the finest coffee that preserves the best of our world, reducing, re‑using and recycling every step of the journey. We are proud B Corp‑certified, reflecting 30 years of commitment to sustainability.
A day in the life of a Customer Experience Team Lead:
- Engage customers with storytelling and theatre, adapting to each interaction.
- Act as the ultimate Nespresso brand ambassador, showcasing expert knowledge of products, services and sustainability commitments.
- Maintain exceptional housekeeping standards and set up experiential areas for an impressive customer journey.
- Facilitate new starter and product launch training.
- Accountable for managing and resolving escalated complaints.
- Drive commercial performance through experience and relevant commercial offers.
- Ensure safe, compliant day‑to‑day operations of the boutique.
What will make you successful?
- Proven track record of delivering exceptional customer service with strong communication skills.
- Deep understanding of the retail and competitive environment of Nespresso boutiques.
- Passion for coffee with a willingness to learn and share new knowledge.
- Experience in effective team coaching, training and providing constructive feedback.
- Ability to maintain and support a positive, collaborative team culture.
What We Will Offer You:
- First‑class training, great career development opportunities and an attractive benefits package.
- Competitive pension.
- Up to 10% bonus.
- 25 days holiday + bank holidays.
- A complimentary Nespresso coffee machine & monthly supply of capsules of your choice.
- Excellent training.
Additional information
We consider candidates as they apply and may close the advertisement early in the event of sufficient applicants. Visit www.nespresso.com for more information.
At Nestlé, we champion diversity and inclusion, and we are committed to equal opportunity for all. We may collect relevant data for monitoring purposes during the candidate registration process.
Customer Experience Team Lead employer: Nestlé Nespresso SA
Contact Detail:
Nestlé Nespresso SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Lead
✨Tip Number 1
Get to know Nespresso inside out! Familiarise yourself with their products, sustainability efforts, and customer experience philosophy. This will help you stand out during interviews and show your passion for the brand.
✨Tip Number 2
Practice your storytelling skills! As a Customer Experience Team Lead, you'll need to engage customers with compelling narratives. Think about how you can weave in your own experiences with coffee or customer service to make a memorable impression.
✨Tip Number 3
Network like a pro! Connect with current Nespresso employees on LinkedIn or attend industry events. This can give you insider insights and potentially lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Nespresso team and ready to dive into the coffee world.
We think you need these skills to ace Customer Experience Team Lead
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee shine through! Share any experiences or stories that highlight your passion for the Nespresso brand and its commitment to sustainability. We want to see that you’re not just looking for a job, but that you genuinely care about the coffee experience.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your customer service achievements and any relevant leadership experience. We’re looking for someone who can engage customers and elevate their journey, so make that clear!
Be Authentic: Don’t be afraid to let your personality come through in your application. We value authenticity and want to know who you are beyond your qualifications. Share your unique approach to customer service and how you would embody the Nespresso brand as a team lead.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application gets to the right people. Plus, you’ll find all the details you need about the role and our amazing company culture there!
How to prepare for a job interview at Nestlé Nespresso SA
✨Know Your Coffee
As a Customer Experience Team Lead, you’ll need to showcase your passion for coffee. Brush up on Nespresso’s product range, sustainability efforts, and the unique qualities of different coffee beans. This knowledge will not only impress your interviewers but also help you engage customers effectively.
✨Master the Art of Storytelling
Since engaging customers through storytelling is key in this role, think about how you can weave narratives around Nespresso’s brand values and products. Prepare examples of how you’ve used storytelling in past roles to enhance customer experiences or resolve issues.
✨Demonstrate Leadership Skills
You’ll be leading a team, so be ready to discuss your experience in coaching and training others. Share specific instances where you’ve provided constructive feedback or resolved conflicts within a team. Highlight how you foster a positive and collaborative culture.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding escalated complaints. Think of scenarios from your past experiences where you successfully managed difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
