At a Glance
- Tasks: Support customers and enhance their coffee experience through engaging conversations.
- Company: Join Nespresso, a global leader in premium coffee with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for personal growth.
- Other info: Dynamic hybrid work environment with a commitment to diversity and inclusion.
- Why this job: Be a brand ambassador and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service and a passion for delivering exceptional experiences.
The predicted salary is between 26000 - 26000 £ per year.
Business Area: Nespresso
Location: York (Hybrid working) 2-3 days a week in the office minimum.
Competitive Salary up to £26,000 per annum. Although this is a full time opportunity, please speak to us about what flexibility means to you. We are always open to discussing individuals’ flexible working needs, so please don’t let this stop you from applying.
At Nespresso, we don’t just sell coffee— we create exceptional experiences. As a global leader in premium portioned coffee, we continue to redefine at-home coffee consumption through innovation, quality, and customer engagement. We’re looking for a Customer Contact Coffee Specialist to support our consumers while acting as a true brand ambassador. In this role, you’ll elevate the customer experience at every touchpoint, building engagement, trust, and loyalty, with a strong focus on first-contact resolution.
Your Impact
Working within our Customer Contact Centre and reporting to the Customer Contact Manager, you will support both inbound and outbound queries across digital and phone channels. You’ll apply the Nespresso tone of voice to quickly understand needs and deliver effective, personalised solutions.
Key responsibilities include:
- Conduct outbound calls, including follow-ups, service reminders, resolution updates, and retention conversations
- Deliver outstanding service to internal stakeholders and customers, balancing standard processes with customer-centric decisions
- Handle challenging conversations with professionalism, using active listening to understand needs and behaviours
- Take ownership of new ideas to enhance the customer experience and drive efficiency
- Act as an ambassador for Nespresso’s products, services, and sustainability commitments
- Inspire customers and help them explore tailored coffee solutions
- Share insights on common contact drivers and improvement opportunities
- Escalate operational challenges where necessary
- Maintain data accuracy and support back-office customer data management where required
Your ingredients for success
To succeed in this role, you’ll have experience in a customer-facing environment, whether in retail, hospitality, or a contact centre, and a passion for going above and beyond for customers. You’ll thrive in a fast-paced environment and enjoy delivering exceptional experiences that exceed customer expectations.
Other Key Skills Will Be
- Proven track record of delivering results in a target-based environment.
- Proficient in Microsoft programmes, Excel, PowerPoint and Word.
- Strong attention to detail, ensuring database integrity.
- Strong communication skills.
- Able to identify problems and drive solutions through to resolution
- Experience with upselling would be advantageous.
- Ability to prioritise tasks effectively
What You Need To Know
Job advert posting date 30th July 2026
Job advert closing 13th August 2026
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.
To find out more about Nestle’s commitment to DEI: Nestlé's Commitment to a Diverse and Inclusive Workplace.
Customer Contact Coffee Specialist employer: Nestlé Nespresso SA
Nestlé Nespresso SA is an excellent employer, offering a vibrant work culture that prioritises exceptional customer service and employee satisfaction. Located in the bustling area of Stratford, employees benefit from competitive pay, attractive benefits, and ample opportunities for personal and professional growth within a globally recognised brand. Join us to be part of a team that values passion and dedication in delivering the perfect coffee experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Coffee Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nestlé Nespresso SA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nestlé Nespresso SA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Contact Coffee Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nestlé Nespresso SA:Your cover letter is your chance to shine! Tell us why you want to work at Nestlé Nespresso SA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nestlé Nespresso SA!
How to prepare for a job interview at Nestlé Nespresso SA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
