At a Glance
- Tasks: Drive loyalty initiatives and coordinate across teams to enhance customer experiences.
- Company: Join Nespresso, a global leader in premium coffee with a focus on innovation.
- Benefits: Enjoy a competitive salary, generous pension, flexible working, and personal development opportunities.
- Other info: Embrace a dynamic environment with opportunities for growth and collaboration.
- Why this job: Make a real impact in loyalty marketing while working with a passionate team.
- Qualifications: Experience in CRM, digital marketing, and project management is essential.
The predicted salary is between 37000 - 37000 £ per year.
Business Area: Nespresso
Location: Gatwick (Hybrid working 2-3 times in the office)
12 month Fixed Term Contract
Salary up to £37k depending on experience
Some Of Our Other Fantastic Benefits:
- Generous pension scheme – up to 12% contribution from Nestle
- 12 flexible days on top of 25-day holiday entitlement
- 2 paid volunteering days
- A focus on personal development and growth
Although this is a full time opportunity, please speak to us about what flexibility means to you. We are always open to discussing individuals’ flexible working needs, so please don’t let this stop you from applying.
At Nespresso, we don’t just sell coffee—we create exceptional experiences. As a global leader in premium portioned coffee, we continue to redefine at-home coffee consumption through innovation, quality, and customer engagement.
Your Impact
You’ll be the engine behind our loyalty operations, driving execution, alignment and performance across multiple stakeholders and channels. Key responsibilities include:
- Lead the day-to-day delivery of the loyalty initiatives, ensuring timelines, dependencies and milestones are met
- Act as the central coordination point across HQ, our local market, loyalty platform providers and agency partners
- Support the rollout and optimisation of loyalty tools, platforms and member experiences
- Coordinate the end-to-end execution of CRM campaigns across email, push, SMS, app, web and retail
- Partner closely with Marketing, Product and Supply Chain teams to align offers, availability and messaging
- Deliver seamless member-exclusive benefits and activations across all touchpoints
- Track and analyse key performance metrics (engagement, retention, opt-in, redemption), turning insights into clear actions
- Identify risks early, troubleshoot effectively, and adapt quickly in a fast-paced environment
- Continuously monitor the market and competitors to evolve and strengthen the loyalty proposition
Your ingredients for success
To succeed in this role, you’ll bring a strong mix of CRM, digital marketing and loyalty expertise, combined with excellent project management skills:
- Robust commercial understanding in FMCG (preferably in high-end/luxury)
- Exposure to complex, multi-stakeholder projects
- Experience working with external agencies, platforms or technical partners highly desirable
- Experience with loyalty or membership programmes is a strong advantage
- Strong organisational and project coordination skills, with ability to manage multiple priorities and timelines simultaneously
- Comfortable operating in a complex and evolving environment, quickly adapting to changes and new requirements
- Strong stakeholder management: able to coordinate across functions, seniority levels and external partners
- High level of rigour and attention to detail, ensuring reliability of execution and tracking
- Proactive and solution-oriented mindset, with ability to react quickly and resolve issues
- Strong analytical mindset: able to interpret performance data and translate into actions
- Clear and confident communication skills (written and verbal)
- Strong team player, fostering collaboration across cross-functional teams
What You Need To Know
Job advert posting date: 3rd June 2026
Job advert closing date: 17th June 2026
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.
Loyalty Marketing Project Specialist in Crawley employer: Nestlé Nespresso SA
At Nespresso, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values personal development and flexibility. With a generous benefits package including a robust pension scheme, ample holiday entitlement, and opportunities for volunteering, we empower our employees to thrive both professionally and personally. Located in Gatwick, our hybrid working model fosters collaboration while allowing for a healthy work-life balance, making Nespresso an ideal place for those seeking meaningful and rewarding employment in the loyalty marketing space.
