Accounts Receivable Lead in Crawley

Nespresso is located in Crawley (Hybrid) with a salary range of £45,000–£50,000 depending on experience for a 12-month fixed-term contract. Benefits include:

• Generous pension scheme
• 12 flexible days on top of 25 days’ holiday a year
• Two paid volunteering days
• A strong focus on personal development and growth
• A Nespresso coffee machine with pod allowance

We welcome conversations about flexible working, so please don’t let the full-time nature of this role stop you from applying. We’re looking for an experienced Accounts Receivable Lead to join Nespresso on a 12-month fixed-term contract. In this role, you’ll help keep customer accounts accurate, ensure payments are collected on time and resolve queries quickly and effectively. You’ll also help manage customer credit risk and support strong cash performance.

Your impact: Reporting to the Accounting Manager, you’ll lead day-to-day accounts receivable activity across business and individual customers. You’ll help keep customer accounts accurate, support timely cash collection, resolve issues efficiently and work closely with colleagues and service partners to deliver a strong, well-controlled operation.

Key responsibilities:

• Manage overdue accounts, resolve customer queries and support on-time cash collection.
• Monitor higher-risk debt, support write-offs and maintain accurate reconciliations and records.
• Support sales teams and customers by resolving account queries and providing clear, timely updates.
• Work with service partners to maintain quality and ensure smooth end-to-end processes.
• Take ownership of subscription and recurring payment activity and support accurate customer account management.
• Act as a key contact for colleagues and service partners.
• Review daily credit risk alerts and support credit limit and payment term decisions.
• Manage daily approvals for credit limit increase requests, unblocking of accounts and customer refunds, ensuring service levels are met.
• Lead key month-end activity, including reporting, provisions, reconciliations and performance updates.
• Resolve unallocated payments and direct debit issues in partnership with banking and internal teams.
• Manage payment plans and maintain strong controls, documentation and audit-ready records.
• Coordinate third-party debt collection activity and support process improvements.
• Support internal controls and audit activity, ensuring processes and documentation stay up to date.

Your ingredients for success: To succeed in this role, you’ll bring strong accounts receivable and credit control experience, along with the confidence to build relationships, solve problems and deliver results in a fast-paced environment.

Key skills and experience:

• Solid accounts receivable and credit control experience.
• Strong financial controls awareness, including write-offs and maintaining accurate records.
• Experience managing a high-volume workload while maintaining accuracy and meeting deadlines.
• Confidence resolving cash allocation issues, unallocated payments, direct debit issues and customer account reconciliations.
• Experience working with service partners, sales teams and external agencies to reduce debt and improve processes.
• Ability to work independently, manage competing priorities and stay effective under pressure.
• Strong relationship-building skills and the confidence to work effectively with customers and internal stakeholders.
• Strong communication skills, with the ability to explain issues clearly, influence decisions and drive action.
• Advanced Excel skills, including PivotTables and lookup functions, plus good knowledge of Word and PowerPoint.
• A proactive approach to problem-solving and continuous improvement.
• Good commercial awareness and an understanding of how AR activity impacts the wider business.

Desirable Skills To Have:

• Experience managing month-end deadlines, including provisions, reconciliations, reporting, audit support and audit evidence.
• Experience using credit risk and workflow systems such as Creditsafe and ServiceNow.
• Knowledge of IFRS9 or expected credit loss and recurring revenue processes.
• Experience using finance and reporting systems such as Nessoft or similar, with exposure to reporting tools such as Snowflake.

At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.