At a Glance
- Tasks: Lead a team to deliver exceptional customer service and achieve sales targets.
- Company: Join Nespresso, a leader in quality coffee innovation since 2001 in the UK.
- Benefits: Enjoy a competitive salary, bonus potential, flexible working, and excellent benefits.
- Other info: Nespresso champions diversity and inclusion; all backgrounds are encouraged to apply.
- Why this job: Be part of a stylish brand that values creativity and offers great development opportunities.
- Qualifications: Previous retail supervisory experience and a passion for customer service are essential.
The predicted salary is between 25000 - 35000 € per year.
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Position Snapshot
Nespresso
Retail Supervisor/Assistant Manager – One New Change Boutique
£30,500 + Potential Bonus + Excellent Benefits
Although this is a full time permanent opportunity, please speak to us about what flexibility means to you as we are always open to discuss individual’s flexible working needs, don’t let this stop you from applying.
Position Summary
We’re looking for a proactive and commercially driven Retail Supervisor to join our Boutique in One New Change. Your priority will be to attain the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.
Nespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Since 2001 in the UK, we’ve responded to consumers’ increasing appreciation for quality coffees and our year-on-year growth is testament to the quality of our offering. Our quest, to be seen as the most indulgent coffee, has resulted in the very highest quality coffees, enjoyed as solutions for ‘In Home’ and ‘Out Of Home’ consumers.
A day in the life of a Retail Supervisor….
- Completing shop floor observations and providing feedback to the team in line with management support.
- Utilising customer experience and everyday coaching across the team.
- Delivering a high standard of customer service.
- Facilitating team training sessions.
- Taking accountability for managing and resolving escalated complaints.
- Monitoring and leading on internal control processes.
- Leading on ad hoc audits.
Just like our brand ambassador, George Clooney, the Nespresso coffee experience is innovative, stylish, sophisticated and difficult to resist. We want every customer to have a premium experience and you’ll have the passion and panache to provide exactly that. You’ll support customers in finding their perfect cup of coffee and be on hand to deliver service oriented sales, promoting our unique brand experience.
We’re looking for confident and charismatic individuals who can deliver exceptional customer service utilising strong communication and interpersonal skills, as well as being able to demonstrate:
- Previous supervisory shop floor experience in the retail sector.
- A proven track record of delivering exceptional customer service.
- A strong understanding of the retail and competitive environment in which the Nespresso business operates.
- Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
- Maintain and support a positive and collaborative team culture.
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
To find out more about Nespresso please visit: www.nespresso.com
At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)
#Nespresso
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#J-18808-LjbffrBoutique Supervisor/Assistant Manager - One New Change in London employer: Nestlé Nespresso SA
Nestlé Nespresso SA is an exceptional employer, offering a vibrant work culture that prioritises employee development and inclusivity. As a Boutique Supervisor/Assistant Manager in the bustling One New Change location, you will benefit from competitive compensation, a generous benefits package including up to 10% bonus and 25 days holiday, and the opportunity to thrive in a supportive environment that values diversity and fosters personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Boutique Supervisor/Assistant Manager - One New Change in London
✨Tip Number 1
Familiarise yourself with Nespresso's brand values and product offerings. Understanding their commitment to quality and customer experience will help you align your responses during interviews and demonstrate your passion for the brand.
✨Tip Number 2
Prepare examples from your previous retail experience that showcase your ability to lead a team and deliver exceptional customer service. Highlighting specific situations where you resolved complaints or trained staff can set you apart.
✨Tip Number 3
Network with current or former employees of Nespresso, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Demonstrate your enthusiasm for coffee and the Nespresso experience. Being able to discuss your personal connection to the product and how it enhances customer satisfaction can resonate well with the hiring team.
We think you need these skills to ace Boutique Supervisor/Assistant Manager - One New Change in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant supervisory experience in retail. Emphasise your ability to deliver exceptional customer service and any previous roles where you coached or trained team members.
Craft a Compelling Cover Letter:In your cover letter, express your passion for the Nespresso brand and your understanding of the premium coffee market. Mention specific examples of how you've achieved sales targets or improved customer experiences in past roles.
Showcase Your Skills:Clearly outline your strong communication and interpersonal skills in your application. Provide examples of how you've successfully resolved customer complaints or led a team to achieve goals.
Highlight Flexibility:Since the company is open to discussing flexible working needs, mention your own flexibility in your application. This shows that you're adaptable and willing to work with the company's requirements.
How to prepare for a job interview at Nestlé Nespresso SA
✨Show Your Passion for Coffee
As a Boutique Supervisor at Nespresso, your love for coffee should shine through. Be prepared to discuss your favourite coffee experiences and how they relate to the brand's values. This will demonstrate your genuine interest in the product and the role.
✨Highlight Your Customer Service Skills
Exceptional customer service is key in this role. Prepare examples of how you've gone above and beyond for customers in previous positions. Use specific scenarios to illustrate your ability to handle complaints and create memorable experiences.
✨Demonstrate Leadership Qualities
Since you'll be supervising a team, it's important to showcase your leadership skills. Discuss your experience in coaching and mentoring others, and how you foster a positive team culture. Be ready to share how you motivate your team to achieve sales targets.
✨Research Nespresso's Brand Values
Familiarise yourself with Nespresso's commitment to quality and innovation. Understanding their brand story and values will help you align your answers with what they are looking for in a candidate. This knowledge can set you apart from other applicants.
