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For Companies At a Glance
- Tasks: Lead a team to create unforgettable coffee experiences and train others in customer engagement.
- Company: Renowned coffee brand with a passion for quality and customer service.
- Benefits: Competitive salary, bonus potential, free coffee machine, and monthly coffee supply.
- Why this job: Join a vibrant team and share your love for coffee while enhancing customer journeys.
- Qualifications: Strong passion for coffee and proven customer service excellence.
The predicted salary is between 18750 - 37500 £ per year.
A renowned coffee brand is seeking a Customer Experience Team Lead in Greater London. The role requires a candidate with a strong passion for coffee and proven excellence in customer service. You will engage customers through product demonstrations and storytelling, training team members, while maintaining superior customer journey standards.
This full-time position offers a competitive salary of £31,250, up to 10% bonus, and a comprehensive benefits package including a complimentary coffee machine and monthly coffee supply.
Boutique Coffee Experience Team Lead employer: Nestlé Nespresso SA
Contact Detail:
Nestlé Nespresso SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Boutique Coffee Experience Team Lead
✨Tip Number 1
Get to know the brand inside out! Research their coffee offerings, values, and customer service approach. This will help you connect with the interviewers and show your genuine passion for coffee.
✨Tip Number 2
Practice your storytelling skills! Since you'll be engaging customers through product demonstrations, think of ways to share your own coffee experiences that resonate with the brand's narrative.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've trained team members in the past and how you maintain high customer journey standards. We want to see your ability to inspire others!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Boutique Coffee Experience Team Lead
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let your love for coffee shine through! Share any personal experiences or stories that highlight your enthusiasm for the beverage and how it connects to customer service.
Highlight Customer Service Excellence: Make sure to showcase your previous customer service achievements. Use specific examples that demonstrate how you've gone above and beyond to create memorable experiences for customers.
Engage with Storytelling: Since storytelling is key in this role, consider weaving a narrative into your application. Talk about a time you engaged customers effectively, perhaps through a product demonstration or a unique interaction.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Nestlé Nespresso SA
✨Know Your Coffee
Make sure you brush up on your coffee knowledge before the interview. Understand different brewing methods, bean types, and flavour profiles. This will not only show your passion for coffee but also help you engage in meaningful conversations about the brand's products.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you excelled in customer service. Think of specific situations where you went above and beyond to create a memorable experience for customers. This will demonstrate your ability to maintain superior customer journey standards.
✨Practice Storytelling
Since storytelling is key in this role, practice how you would narrate the journey of a coffee bean from farm to cup. This will not only impress your interviewers but also highlight your ability to engage customers effectively through product demonstrations.
✨Team Training Insights
Be ready to discuss your approach to training team members. Share any strategies or techniques you've used in the past to enhance team performance. This will show that you’re not just a leader but also someone who invests in the growth of others.
