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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and achieve sales targets.
- Company: Join Nespresso at Selfridges, a brand known for quality and innovation.
- Benefits: Enjoy a competitive salary, bonus potential, and complimentary coffee supplies.
- Why this job: Be part of a stylish brand and help customers find their perfect cup of coffee.
- Qualifications: Retail supervisory experience and a passion for delivering top-notch customer service.
- Other info: Great training, development opportunities, and a commitment to diversity and inclusion.
The predicted salary is between 26700 - 35500 £ per year.
Position Snapshot
Nespresso Boutique Assistant Manager – Selfridges, Oxford Street
£31,250 annual salary + up to 10% bonus, complimentary Nespresso coffee machine & monthly supply of coffee capsules of your choice.
This is a full-time permanent opportunity (40 hours / 5 days a week). We are looking for flexibility to work Monday – Sunday, including opening and closing shifts (trading hours are 10:00am – 10:00pm) done on a monthly rota basis.
Position Summary
We’re looking for a proactive and commercially driven Retail Supervisor to join our Boutique in Selfridges, Oxford Street. Your priority will be to attain the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.
A day in the life of a Boutique Assistant Manager:
- Completing shop floor observations and providing feedback to the team in line with management support.
- Utilising customer experience and everyday coaching across the team.
- Delivering a high standard of customer service.
- Facilitating team training sessions.
- Taking accountability for managing and resolving escalated complaints.
- Monitoring and leading on internal control processes.
- Leading on ad hoc audits.
What will make you successful?
We want every customer to have a premium experience and you’ll have the passion and panache to provide exactly that. You’ll support customers in finding their perfect cup of coffee and be on hand to deliver service-oriented sales, promoting our unique brand experience. We’re looking for confident and charismatic individuals who can deliver exceptional customer service utilising strong communication and interpersonal skills, as well as being able to demonstrate:
- Previous supervisory shop floor experience in the retail sector.
- A proven track record of delivering exceptional customer service.
- A strong understanding of the retail and competitive environment in which the Nespresso business operates.
- Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
- Maintain and support a positive and collaborative team culture.
In return, as part of Nestlé SA, we offer first-class training and great development opportunities. Plus, you can count on us for an attractive benefits package. This includes a competitive pension, up to 10% bonus, and 25 days holiday, with bank holidays on top.
We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process.
Boutique Assistant Manager - Selfridges, Oxford Street employer: Nestlé Nespresso SA
Contact Detail:
Nestlé Nespresso SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Boutique Assistant Manager - Selfridges, Oxford Street
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Nespresso's story, values, and products. This will not only impress the hiring team but also help you connect with their mission of delivering a premium coffee experience.
✨Tip Number 2
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Nespresso is all about that exceptional service, so be ready to share how you can bring that to the table.
✨Tip Number 3
Be proactive during the interview! Ask questions about the team culture and how they support each other in achieving sales targets. This shows you're not just interested in the role, but also in being a part of a collaborative environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Nespresso family. Don’t wait too long, as positions can close early if we find the right fit!
We think you need these skills to ace Boutique Assistant Manager - Selfridges, Oxford Street
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let your love for coffee shine through! Share any personal experiences or stories that highlight your enthusiasm for Nespresso and how you can contribute to creating that perfect cup of espresso for customers.
Highlight Your Customer Service Skills: Make sure to emphasise your previous experience in delivering exceptional customer service. Use specific examples to demonstrate how you've gone above and beyond to ensure a premium experience for customers in your past roles.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and qualities mentioned in the job description. Show us how your background aligns with what we’re looking for in a Boutique Assistant Manager.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your application in the best light. Don’t wait too long, as we might close the application early if we find the right candidates!
How to prepare for a job interview at Nestlé Nespresso SA
✨Know Your Coffee!
As a Boutique Assistant Manager, you'll need to be passionate about coffee. Brush up on your knowledge of Nespresso's products and the coffee-making process. Being able to discuss different coffee types and brewing methods will impress your interviewers and show that you're genuinely interested in the brand.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you coached or mentored others, resolved conflicts, or improved team performance. This role requires strong leadership, so demonstrating your experience in these areas will be key.
✨Customer Service is Key
Exceptional customer service is at the heart of this role. Be ready to share specific instances where you went above and beyond for a customer. Highlight your ability to handle complaints and turn negative experiences into positive ones, as this will resonate well with the interviewers.
✨Understand the Retail Landscape
Familiarise yourself with the retail environment, especially around Selfridges and competitors in the coffee market. Showing that you understand the competitive landscape and can identify opportunities for Nespresso will demonstrate your commercial awareness and strategic thinking.
