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- Tasks: Lead a team to deliver exceptional customer experiences and achieve sales targets.
- Company: Join Nespresso, a luxury brand committed to sustainability and innovation.
- Benefits: Enjoy a competitive salary, bonus, free coffee, and generous holiday entitlement.
- Other info: Flexible working options available; apply early as positions may close quickly.
- Why this job: Be part of a passionate team making coffee a force for good.
- Qualifications: Previous retail supervisory experience and a passion for customer service.
The predicted salary is between 32243 - 32243 £ per year.
Business Area: Nespresso Retail
Location: Fenwick, Newcastle
Salary: £32,243 per annum
12 month FTC
Some of our fantastic benefits:
- Up to 10% annual bonus
- Complimentary Nespresso machine and monthly allowance of capsules
- 25 days holiday entitlement with bank holidays on top
This is a full-time opportunity on a 12-month fixed term contract basis with the potential for this to be extended. Please speak to us about what flexibility means to you as we are always open to discuss individual’s flexible working needs, don’t let it stop you from applying.
We are looking for a proactive and commercially driven Retail Supervisor to join the team at our Fenwick, Newcastle location. Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Now we would like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving. We are a B Corp certified company and committed to Reducing, Reusing and Recycling: making coffee a force for good.
Your impact
Ultimately, you will be responsible for attaining the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.
Your other key responsibilities will include:
- Completing shop floor observations and providing feedback to the team in line with management support.
- Utilising customer experience and everyday coaching across the team.
- Delivering a high standard of customer service.
- Facilitating team training sessions.
- Taking accountability for managing and resolving escalated complaints.
- Monitoring and leading on internal control processes.
- Leading on ad hoc audits.
Your ingredients for success
To be successful in this role you will already have previous supervisory shop floor experience in the retail sector, ideally from a luxury background but we are happy to consider those from a different industry who have the required skill-set.
Other key attributes include:
- A proven track record of delivering exceptional customer service.
- A strong understanding of the retail and competitive environment in which the Nespresso business operates.
- Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
- The ability to maintain and support a positive and collaborative team culture.
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
To find out more about Nespresso please visit: www.nespresso.com
At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.
To find out more about Nestle’s commitment to DEI: Nestlé's Commitment to a Diverse and Inclusive Workplace
Retail Supervisor employer: Nestlé Global
Contact Detail:
Nestlé Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Get to know Nespresso! Before your interview, dive into their brand story and values. Show us that you’re not just passionate about coffee but also about sustainability and luxury. This will help you stand out as a candidate who truly aligns with our mission.
✨Tip Number 2
Practice your customer service scenarios! We want to see how you handle different situations on the shop floor. Think about times you've gone above and beyond for customers and be ready to share those stories during your interview.
✨Tip Number 3
Show off your leadership skills! As a Retail Supervisor, you’ll be coaching and mentoring the team. Be prepared to discuss your experience in training others and how you’ve fostered a positive team culture in previous roles.
✨Tip Number 4
Don’t wait around! We’re reviewing applications as they come in, so apply through our website ASAP. The sooner you get your application in, the better your chances of landing that interview!
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee shine through! Talk about why Nespresso excites you and how you can contribute to our mission of creating the perfect cup. We want to see that enthusiasm!
Highlight Your Customer Service Skills: Make sure to showcase your experience in delivering exceptional customer service. Use specific examples from your past roles to demonstrate how you've gone above and beyond for customers. This is key for us at Nespresso!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences that match the Retail Supervisor role. We love seeing candidates who take the time to connect their background with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the Nespresso team!
How to prepare for a job interview at Nestlé Global
✨Know Your Nespresso
Before the interview, dive deep into Nespresso's brand values and product offerings. Familiarise yourself with their commitment to sustainability and luxury. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Leadership Skills
As a Retail Supervisor, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples from your past experiences where you've successfully coached team members or resolved conflicts. Highlighting these skills will show that you're ready to take on the responsibilities of the role.
✨Customer Service is Key
Exceptional customer service is at the heart of Nespresso's success. Be ready to discuss specific instances where you've gone above and beyond for customers. Think about how you can translate those experiences into the luxury retail environment, showcasing your understanding of premium service.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about the team culture, training opportunities, and how Nespresso measures success in their boutiques. This shows your interest in the role and helps you gauge if it's the right fit for you.