At a Glance
- Tasks: Lead manufacturing operations, ensuring safety and quality while managing customer service relationships.
- Company: Sincereal UK, a dynamic food manufacturing company in Bromborough.
- Benefits: Competitive salary, potential bonuses, pension scheme, and supportive work culture.
- Other info: Opportunity for career growth in a collaborative and inclusive workplace.
- Why this job: Join a team that values safety, quality, and continuous improvement in a fast-paced environment.
- Qualifications: Experience in manufacturing with strong problem-solving and communication skills.
The predicted salary is between 43000 - 43000 € per year.
Employer: Sincereal UK
Location: Bromborough
Salary circa £43,000 depending on experience.
Working Pattern: Monday to Friday 36.25 hours per week
Some of our other fantastic benefits:
- Potential, discretionary annual bonus
- Pension scheme
Scope:
Day-to-day manufacturing execution support and service relationship management for the CPW contract (safety, quality, service, and escalation management).
Role Purpose:
The Manufacturing Lead supports the Manufacturing Manager in delivering safe, high quality and efficient manufacturing operations, ensuring daily plans are executed and performance issues are addressed quickly. The role deputises for the Manufacturing Manager as required and acts as the Customer Service Contact for the CPW contract, managing the day-to-day service relationship, coordinating responses to service issues, and leading the site’s escalation process to and from the customer.
Key Responsibilities:
- Deputy for Manufacturing Manager: Deputise for the Manufacturing Manager during absence and provide day-to-day operational support, ensuring continuity of decision-making and delivery.
- CPW customer service contact & relationship management: Act as the primary Customer Service Contact for the CPW contract; manage the day-to-day service relationship, including service reviews, issue tracking, and coordination of internal actions to meet commitments.
- Service issue escalation: Lead escalation of service issues to the customer in a timely, clear and solution-focused manner; act as the main point of contact for escalations raised by the customer and ensure robust follow-up through to closure.
- Daily operational delivery: Support execution of the production plan, coordinating priorities across lines/areas and shifts; ensure daily performance routines are completed and issues are escalated appropriately.
- Safety, food safety & quality: Champion safe systems of work and compliance with HACCP, GMP, allergen controls, hygiene and traceability; support investigations, corrective actions and audit readiness.
- Performance & problem solving: Use data (e.g. downtime, waste, yield and plan attainment) to prioritise issues; drive structured problem solving with Operations, Engineering and Quality to restore and sustain performance.
- Cross-functional coordination: Work closely with Engineering, Supply Chain and QA to align on constraints, maintenance windows, material availability and quality disposition, ensuring service risks are identified early and mitigated.
- Continuous improvement support: Support CI initiatives (loss elimination, 5S, standard work) and trials/NPI activity, ensuring actions are implemented and sustained on shift.
- People support & capability: Coach team members and shift leaders on standards and routines; support onboarding, training and competency coverage; reinforce behavioural and performance expectations.
Key Measures of Success (KPIs):
- Safety: completion of safety actions; near miss/incident reporting quality; adherence to safe systems of work.
- Food safety/quality: GMP/HACCP compliance; audit readiness; timely closure of deviations and corrective actions.
- Service: schedule attainment; OTIF; accurate and timely customer updates for CPW.
- Escalations: service issues raised and managed to closure within agreed timescales; customer satisfaction with issue handling (where measured).
- Performance: reduction of repeat issues; improved downtime/waste drivers in owned areas; adherence to daily performance routines.
- People: training/competency completion; engagement with standards and routines.
Skills, Knowledge & Experience:
- Experience in a manufacturing lead/supervisory role within a highly regulated industry (FMCG/food desirable but not essential), with strong understanding of shopfloor execution and shift support.
- Proven capability supporting daily/weekly performance routines (tier meetings, actions, loss review) and driving timely escalation and closure of issues.
- Strong customer focus with experience managing service expectations, providing clear updates, and handling escalations professionally (CPW or similar contract environment desirable).
- Good working knowledge of food safety and quality controls (HACCP, GMP, allergens, hygiene/foreign body controls) and confidence operating in an audit ready environment.
- Strong analytical and decision-making skills with experience using performance data (plan attainment, downtime, waste/yield) to prioritise actions.
- Demonstrated problem-solving and continuous improvement mindset (Lean/TPM/CI tools desirable) with ability to coordinate cross-functional actions.
- Excellent communication and stakeholder management across Operations, Engineering, QA, Supply Chain and customer interfaces.
- Comfortable with manufacturing systems (MES/ERP), reporting, and standard operating documentation.
Qualifications (Preferred):
- Essential Proven Track record in Food Manufacturing
- NVQ Level 3 / apprenticeship (or equivalent experience) in Manufacturing, Engineering, Food, Operations, or similar.
- HACCP Level 2 desirable (or willingness to complete training); internal auditor awareness beneficial.
- Basic safety qualification/awareness training (e.g., IOSH Working Safely or IOSH Managing Safely) desirable.
- Lean/CI awareness or practical experience using CI tools (e.g., 5S, standard work, root cause analysis) desirable.
Working Conditions:
This role operates in a food manufacturing environment with regular time on the factory floor and exposure to noise, dust (grain), moving machinery, temperature variation, and manual handling activities. Flexibility is required to support shift teams, critical incidents, shutdowns, trials, and business needs.
Equal Opportunities:
We work together as one team. Everyone is welcome here, and we treat each other with fairness, respect, and equality.
Manufacturing Performance Lead employer: Nestlé Global
Sincereal UK is an exceptional employer located in Bromborough, offering a supportive work culture that prioritises safety, quality, and employee development. With a competitive salary and benefits such as a discretionary annual bonus and a pension scheme, employees are encouraged to grow through continuous improvement initiatives and cross-functional collaboration, making it a rewarding place for those seeking meaningful careers in manufacturing.
StudySmarter Expert Advice🤫
We think this is how you could land Manufacturing Performance Lead
✨Tip Number 1
Network like a pro! Reach out to people in the manufacturing industry, especially those who work at Sincereal UK. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of HACCP and GMP. Show them you’re not just a candidate, but someone who understands the ins and outs of food safety and quality controls.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled performance issues in the past. Use data to back up your examples and demonstrate your analytical mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Manufacturing Performance Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Manufacturing Performance Lead role. Highlight your relevant experience in manufacturing, especially in regulated environments, and showcase how your skills align with the key responsibilities mentioned in the job description.
Showcase Your Problem-Solving Skills:We love candidates who can think on their feet! Use specific examples from your past roles where you successfully tackled performance issues or improved processes. This will demonstrate your analytical mindset and ability to drive continuous improvement.
Highlight Customer Service Experience:Since this role involves managing customer service relationships, make sure to emphasise any experience you have in handling escalations and maintaining service expectations. Show us how you've effectively communicated with customers and resolved issues in a timely manner.
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Nestlé Global
✨Know Your Manufacturing Basics
Make sure you brush up on your knowledge of food safety and quality controls like HACCP and GMP. Being able to discuss these topics confidently will show that you understand the industry's standards and can contribute to maintaining them.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've used data to tackle performance issues in previous roles. Highlight specific instances where you drove structured problem-solving initiatives, as this is crucial for the Manufacturing Performance Lead position.
✨Demonstrate Customer Service Savvy
Since you'll be acting as the primary contact for customer service, think of times when you've managed service expectations or handled escalations effectively. Be ready to share these experiences to illustrate your strong customer focus.
✨Emphasise Team Collaboration
This role requires cross-functional coordination, so be prepared to discuss how you've worked with different teams in the past. Highlight your communication skills and any experience you have in coaching or supporting team members to reinforce your capability.
