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- Tasks: Lead a team to elevate customer experiences and engage with coffee lovers.
- Company: Join Nespresso, a luxury brand committed to sustainability and innovation.
- Benefits: Enjoy a competitive salary, bonus potential, free coffee, and 25 days holiday.
- Other info: Flexible working options available; apply early as positions may close quickly.
- Why this job: Be a brand ambassador and inspire others while sharing your passion for coffee.
- Qualifications: Proven customer service experience in luxury retail or similar industries.
The predicted salary is between 32243 - 32243 £ per year.
Business Area: Nespresso Retail
Location: Glasgow
Salary: £32,243 per annum
Some of our fantastic benefits:
- Potential for up to a 10% annual bonus
- Complimentary Nespresso machine and monthly allowance of coffee pods
- 25 days holiday entitlement with bank holidays on top
- A focus on personal development and growth
Although this is a full-time opportunity, please speak to us about what flexibility means to you as we are always open to discuss individual’s flexible working needs, don’t let this stop you from applying.
We are recruiting for an inspiring and knowledgeable Customer Experience Team Lead to join our Nespresso Glasgow team. This is an exciting management position where your creativity and passion for storytelling can shine through.
Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Now we would like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving. We are a B Corp certified company and committed to Reducing, Reusing and Recycling: making coffee a force for good.
Your impact
Ultimately, you will be responsible for continuously elevating the customer experience and inspiring the team to be the best they can be.
Your other key responsibilities will include:
- Using storytelling and theatre to engage customers in an immersive coffee experience, adapting to the customer's needs ensuring every customer interaction is unique and meaningful.
- Acting as the ultimate Nespresso brand ambassador displaying expert knowledge of Nespresso’s products, services and sustainability commitments.
- Ensuring exceptional housekeeping standards are maintained across all customer areas with all experiential areas set up to deliver an incredible customer journey.
- Facilitating new starter and product launch training.
- Taking accountability for managing and resolving escalated complaints.
- Actively contributing to commercial performance by delivering experience and presenting the customer with relevant commercial offers.
- Responsible for the safe and compliant day to day operations of the boutique.
Your ingredients for success
To be successful in this role, you will have a proven track record and passion for delivering exceptional customer service whilst demonstrating your well-established customer experience capabilities within luxury retail. We are open to consider applications from different industries who have the required skill set and passion for delighting customers at every touchpoint of their in store journey.
Other key attributes include:
- Have a well-established understanding of the retail and competitive environment in which the Nespresso boutique operates i.e. KPIs.
- Demonstrate a real passion for coffee and willingness to learn, leveraging new knowledge and skills to enhance your role.
- Demonstrate a solid understanding of effective team coaching and training coupled with providing timely feedback, enabling people to be the best that they can be.
- Play a key role in supporting a positive and collaborative team culture.
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.
Customer Experience Team Lead - Glasgow employer: Nestlé Global
Contact Detail:
Nestlé Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Lead - Glasgow
✨Tip Number 1
Get to know the company inside out! Research Nespresso's values, products, and sustainability efforts. This way, when you chat with them, you can show off your passion for coffee and how you align with their mission.
✨Tip Number 2
Practice your storytelling skills! Since this role is all about creating immersive experiences, think of ways to share your own customer service stories that highlight your creativity and problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current or former Nespresso employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Nespresso family. So, get your application in before it’s too late!
We think you need these skills to ace Customer Experience Team Lead - Glasgow
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee shine through! Share any personal experiences or stories that highlight your enthusiasm for Nespresso and how it connects to your customer service skills.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and attributes mentioned in the job description. We want to see how your unique skills can elevate the customer experience at Nespresso!
Be Authentic: Don’t be afraid to show your personality in your application. We value authenticity and want to get a sense of who you are beyond your qualifications. Let us know what makes you tick and how you can contribute to our team culture.
Apply Through Our Website: Remember, the best way to apply is through our website! It’s straightforward and ensures your application gets to the right place. Plus, it shows us you’re keen on joining the Nespresso family!
How to prepare for a job interview at Nestlé Global
✨Know Your Coffee
Before the interview, brush up on your coffee knowledge! Understand Nespresso's products, sustainability efforts, and what makes their coffee unique. This will not only show your passion but also help you engage in meaningful conversations during the interview.
✨Showcase Your Storytelling Skills
Since storytelling is key to this role, prepare a few anecdotes that highlight your customer service experience. Think about times when you turned a challenging situation into a positive one, or how you created memorable experiences for customers.
✨Demonstrate Leadership Qualities
Be ready to discuss your experience in coaching and training teams. Share specific examples of how you've motivated others and contributed to a positive team culture. This will show that you can inspire and lead the Customer Experience Team effectively.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, and how they measure success in customer experience. This shows your genuine interest in the role and helps you assess if it's the right fit for you.