At a Glance
- Tasks: Manage and optimise B2B eCommerce customer portals for seamless functionality.
- Company: Join Nestlé Professional, a leader in sustainable food service solutions.
- Benefits: Competitive salary, generous pension, flexible working, and personal development opportunities.
- Other info: Embrace diversity and inclusion in a supportive workplace culture.
- Why this job: Make a real impact in a fast-paced environment while supporting sustainability goals.
- Qualifications: Experience in digital operations or eCommerce, strong organisational skills, and a collaborative mindset.
The predicted salary is between 28000 - 28000 £ per year.
Business Area: Nestlé Professional
Location: Gatwick (Hybrid 2 days in the Crawley office)
Salary from £28,000 depending on experience.
Some of our other fantastic benefits:
- Potential, discretionary annual bonus
- Generous pension scheme – up to 12% contribution from Nestlé
- 12 flexible days on top of 25-day holiday entitlement
- 2 paid volunteering days
- A focus on personal development and growth
Although this is a full-time opportunity, please speak to us about what flexibility means to you as we are always open to discuss individual’s flexible working needs, don’t let this stop you from applying.
We are recruiting for a B2B eCommerce Operations Analyst to join our Nestlé Professional CX team reporting into the Head of CX.
Nestlé Professional (“NP”) is our Business-2-Business (B2B) food service arm, which specialises in the Out of Home solutions market. NP operates successfully in an enormous marketplace and is an ambitious growth driver for Nestlé. The team’s aim is to inspire growth in our partners, by providing branded, creative, sustainable solutions that help our customers develop their business, ultimately driving footfall and increasing their profit.
We strive in the field of Nutrition, Health and Wellness and collaborate with the industry for a more sustainable future. From coffee to cocoa, to plant-based solutions, we work to improve livelihoods in the communities connected to our business activities. We are committed to ambitious sustainability goals to improve the health of our planet, working with farmers, chefs and operators.
Your impact
Ultimately, you will support the day-to-day management and optimisation of our B2B eCommerce customer portals, ensuring smooth functionality, resolving operational issues, and delivering accurate reporting to enable a seamless customer experience.
Your other key responsibilities will include:
- Managing platform operations, including daily checks, updates, and maintaining system performance
- Coordinating and tracking issues with IT teams to ensure timely resolution
- Supporting customer queries and ensuring a high standard of service and response times
- Producing monthly performance reports, tracking KPIs and identifying trends
- Supporting content, product and pricing data accuracy across platforms
Your ingredients for success
To be successful in this role, you will have experience in digital operations, eCommerce or customer support, ideally within a fast-paced environment. You will be detail oriented, organised and comfortable managing multiple priorities while working collaboratively across teams.
You’ll also have:
- Experience working with digital platforms, customer portals or CMS systems
- Strong organisational skills with the ability to manage and resolve operational issues
- Experience working with data and reporting (e.g. Excel or dashboards)
- Confidence working with multiple stakeholders, including IT and customer-facing teams
- A proactive and collaborative approach, with a passion for delivering great customer experiences
What you need to know
Advert posting date: 29/06/2026
Advert closing date: 13/06/2026
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
We take pride in championing inclusion and diversity. We proudly signed the Business in the Community Race at Work Charter, are committed to Disability Confidence, and have been recognised as a Times Top 50 Employer for gender equality for three consecutive years. Additionally, we are a headline partner of Diversity and Inclusion in grocery.
At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.
To find out more about Nestlé’s commitment to DEI: Nestlé's Commitment to a Diverse and Inclusive Workplace
B2B eCommerce Operations Analyst employer: Nestlé Global
Nestlé Professional is an exceptional employer located in Gatwick, offering a dynamic work environment that prioritises personal development and flexibility. With generous benefits including a substantial pension scheme, additional holiday days, and a commitment to sustainability, employees are empowered to thrive both professionally and personally. The inclusive culture fosters collaboration and innovation, making it an ideal place for those seeking meaningful and rewarding careers in the B2B eCommerce sector.
StudySmarter Expert Advice🤫
We think this is how you could land B2B eCommerce Operations Analyst
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Nestlé Global are looking for when hiring for a B2B eCommerce Operations Analyst.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Nestlé Global for the B2B eCommerce Operations Analyst, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Nestlé Global as a B2B eCommerce Operations Analyst, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Nestlé Global’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a B2B eCommerce Operations Analyst.
We think you need these skills to ace B2B eCommerce Operations Analyst
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Nestlé Global, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Nestlé Global's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Nestlé Global. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Nestlé Global
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Nestlé Global uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Nestlé Global. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
