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For Companies At a Glance
- Tasks: Manage customer queries and orders, ensuring smooth processing from request to invoicing.
- Company: Join Nestlé, the world's largest food and beverage company, dedicated to enhancing quality of life.
- Benefits: Enjoy a competitive salary, bonus potential, flexible working, and generous holiday entitlements.
- Why this job: Be part of a diverse team that values creativity and personal growth while making a social impact.
- Qualifications: Experience in customer service or sales is preferred; strong communication and problem-solving skills are essential.
- Other info: This role is office-based in York, with opportunities for part-time arrangements.
The predicted salary is between 20800 - 36400 £ per year.
Position Snapshot
- Business Area: Nestlé UK & I
- Location: York
- Salary: £26,000 depending on experience + potential 5% annual bonus + generous pension scheme + 6 flexible days on top of a pro rata holiday entitlement + 2 paid volunteering days + other fantastic benefits!
Championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business.
At Nestlé we are proud to support and provide equality of opportunity that supports employees to effectively blend their work life and commitments through hybrid and flexible working arrangements, so speak to us to understand what this could look like for you. We would be open to discussing part time working arrangements for this role.
Position Summary
Here at Nestlé, we have a great opportunity to join the Customer Service Team as a Customer Service Analyst based in our Nestle House York Office with the opportunity to work from home part of the time.
A day in the life of a Customer Solutions Analyst
As a Customer Solutions Analyst, you will effectively manage customer queries, and the order flow from request through to invoicing. You will drive the Perfect Order Cycle Approach to minimize all waste and complexities in the Customer Solutions flow and manage all type of customer requests by solving any issues or assigning to the correct owner. The key responsibilities will include:
- Receiving, managing, and processing customer’s orders.
- Managing queries from internal and external customers.
- Resolving any billing issues that occur.
- Analysing reasons for refusals and contact customers to propose mitigation actions for refusals. Root causing to prevent further occurrence.
- Analyse customer claims, as well as supporting the Claims Specialist team to solve claims relating to shortages and returns / refusals.
- Managing relationships with key stakeholders to ensure the quality and processes are meeting the business and system requirements.
What will make you successful?
We’re looking for candidates who have experience of either customer service and/or sales ledger. If you’ve worked within sales customer administration, accounts receivable, a contact centre or direct sales, this could be the role for you but these aren’t essential. Other key skills include:
- A great team working attitude.
- Confidence with building relationships internally and externally.
- The ability to problem solve in a fast-paced environment.
- Excellent written and oral communication skills.
- Demonstrating a proactive and resilient can-do attitude.
- A passion for excellent customer service.
What you need to know
What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, pro rata holidays as well as 6 days flex leave, pension scheme and a real focus on personal development and growth.
Job advert closing date: 14/07/2025. We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up several Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring.
We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process.
Customer Solutions Analyst (6-month FTC) employer: Nestlé
Contact Detail:
Nestlé Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Analyst (6-month FTC)
✨Tip Number 1
Familiarise yourself with Nestlé's values and mission. Understanding their commitment to diversity, inclusion, and enhancing quality of life will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Prepare specific examples from your past experiences that showcase your problem-solving skills and ability to manage customer queries effectively. This role requires a proactive approach, so be ready to discuss how you've tackled challenges in fast-paced environments.
✨Tip Number 3
Network with current or former employees of Nestlé, especially those in customer service roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Demonstrate your enthusiasm for the food and beverage industry. Research recent trends and challenges in the sector, and be prepared to discuss how you can contribute to Nestlé's goals in this area during your interview.
We think you need these skills to ace Customer Solutions Analyst (6-month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales ledger roles. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your problem-solving skills. Mention specific examples of how you've successfully managed customer queries or resolved issues in the past.
Highlight Key Skills: In your application, emphasise your excellent written and oral communication skills, team working attitude, and ability to build relationships. These are crucial for the Customer Solutions Analyst role.
Show Enthusiasm for Nestlé: Express your interest in Nestlé's values and commitment to diversity and inclusion. Mention how you align with their mission to enhance quality of life and contribute to a healthier future.
How to prepare for a job interview at Nestlé
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Solutions Analyst. Familiarise yourself with managing customer queries, processing orders, and resolving billing issues. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Problem-Solving Skills
Since the role involves problem-solving in a fast-paced environment, prepare examples from your past experiences where you've successfully resolved customer issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Teamwork and Communication
Highlight your ability to work well in a team and communicate effectively with both internal and external stakeholders. Be ready to discuss how you've built relationships in previous roles and how you can contribute to a collaborative environment at Nestlé.
✨Demonstrate Your Passion for Customer Service
Nestlé values excellent customer service, so be prepared to share your passion for helping customers. Discuss any relevant experiences that showcase your commitment to providing outstanding service and how you handle challenging situations with a positive attitude.
