Facilities Assistant in London

We are Nesta, the UK’s innovation agency for social good. We design, test and scale solutions to society’s biggest problems. Our three missions are to give every child a fair start, help people live healthy lives, and create a sustainable future where the economy works for both people and the planet. For over 20 years, we have worked to support, encourage and inspire innovation.

The Facilities Assistant reports to the Building Manager (BM) and is responsible for providing support to ensure facilities services are provided in an effective and efficient manner, as well as being the initial point of contact for repairs. You must also demonstrate a high level of awareness at all times and have knowledge of emergency evacuation procedures and Health & Safety. Given the nature of the works required, this is a full time site based role.

• Ensure the delivery of Facilities Management services are kept to a high standard.
• Identifying opportunities that will continuously improve all aspects of FM operations.
• Proactively work towards promoting a sense of pride in the building / facilities department.
• Assist with the overseeing of external contractors in the building on a daily basis, ensuring services are being met.
• Carry out floor & meeting room checks on a daily basis, to the highest of standards, ensuring any issues are dealt with in a prompt and efficient manner.
• Managing inventory for office supplies and equipment.
• Overseeing deliveries and cross checking against orders placed and delivering to relevant floors.
• Carrying out office moves, changes and other general ad hoc projects.
• Act as point of contact for company departments ensuring lines of communication are maintained to a high standard and regularly monitored – such as email, mail, telephone and helpdesk.
• Ensure attending contractors onsite have authority to work and have provided the correct health and safety documentation to commence work.
• Record contractor activities onsite.
• Support and assist the BM and the wider team with administration requirements.
• Liaise with service providers on a regular basis.
• Ensure that Procedures are adhered to in relation to all purchase requisitions and invoices within Facilities.
• Ensure signage on site is appropriate and current at all times.
• Demonstrate permanent high level of security awareness, knowledge of emergency evacuation procedures as well as general Health & Safety.
• Various facilities cover from time to time.
• Assisting with event operations, setting up furniture and breakdown of rooms.
• Performing repairs including basic plumbing, electrical, painting and carpentry activities.
• Answer department emails in a timely manner and ensuring the inbox is managed correctly.
• Maintaining reactive job records.
• Attend training and courses as directed by the Group.
• Any other duties that may arise from time to time.

• GCSE/GCE qualifications in Maths and English.
• IOSH or other Health and Safety qualification desirable.
• Experience working within a Facilities environment.
• Good IT skills including Google Docs (Slack desirable).
• Good understanding of how to repair basic faults.

• Excellent written and spoken communication abilities.
• A smart and professional appearance with a polite, courteous and professional manner.
• Excellent interpersonal skills.
• The ability to work under pressure.
• The drive to work proactively independently and as part of a team.
• Communication style that allows positive and open dialogue with clients and employees.
• Working style that encourages teamwork both within the role and across business functions.
• Collaborative working spirit that enhances and builds effective working relationships both internally and externally.
• The ability to multi-task effectively and prioritise workload.
• A ‘can do’ attitude using your own initiative, innovative, self-motivated, diligent, focused, reliable.
• The ability to work unsupervised.
• An appreciation of clear and exact communication of detail.
• An ability to anticipate expectations and resolve issues.

• Salary: £35,000 plus array of benefits, including private medical insurance, dental insurance, the ability to buy and sell annual leave, eyecare vouchers and more.
• Location: This role is based in the office full-time in London, Blackfriars.
• Term: Permanent.
• Hours: 8:00-17:00.
• Reports to: Building Manager.