At a Glance
- Tasks: Deliver exceptional customer service and help customers create their dream homes.
- Company: Join Early Settler, a stylish furniture and homewares retailer.
- Benefits: Enjoy team discounts, wellbeing programs, and career development opportunities.
- Other info: Dynamic environment with opportunities to smash sales targets and grow your career.
- Why this job: Be part of a fun, supportive team while making a real impact on customers' lives.
- Qualifications: Retail experience and a passion for home styling are preferred.
The predicted salary is between 9.9 - 12.1 £ per hour.
Introduction
Who are we? Early Settler is about stylish modern living. We sell furniture and gorgeous homewares that is affordable and designed to help create a home you truly love living in. There’s no place like home and, no matter what your style, we’ve got something to make yours even more comfy and beautiful.
Why Join Us? Here at Early Settler, we are looking for people who share our innate passion for providing exceptional customer experience. We love what we do and we love to support each other to hit our goals. To support our most important asset, YOU, we provide you with:
- Amazing team member discounts on our fabulous products
- Holistic Wellbeing programs to support you to be your best self
- Career Development Opportunities
- Fun, Supportive and collaborative team environment
Description
What is the Role: We are currently looking for a dynamic Retail Consultant to join our store team. This Retail Consultant is responsible for ensuring high levels of customer service by offering a personalised experience, taking a genuine interest in getting to know our customers and recommending items that match their needs. This role is also responsible for achieving sales targets and Store KPIs (conversion, customer service score, average transaction value, etc).
Key Responsibilities:
- Ascertain customer's needs and recommend items that match.
- Keep up to date with product knowledge to accurately describe product features and benefits
- Upsell and cross-sell where appropriate - inform customers about sales and promotions
- Consistently provide exceptional customer service
- Demonstrate our values in action during every customer interaction
- Ensure store presentation consistently aligns with Visual Merchandising (VM) guidelines
- Assist, resolve or escalate all customer concerns in an appropriate and timely manner
Skills And Experiences
Who are we looking for? You are someone who loves retail and all its nuances. You understand the customer journey and can make the magic happen to bring a customer’s vision to life. You are all about teamwork and delight in hitting and smashing sales targets. You're a go getter and you appreciate #KeepingItReal.
What's needed to succeed:
- At least 2 years retail experience in home/lifestyle products preferred
- The ability to engage with our customers to bring their vision for their home to life
- An "I've got this" attitude for selling and exceeding your sales targets
- Exceptional communication skills and computer literacy
- The capability to balance customer care and administrative duties
- A genuine interest in home-styling, furniture or creating welcoming living spaces is a plus!
- Be keen as beans to live our values #WeAddValue, #WeAreDistinctive, #WeMakeItPersonal, #WeAreExperts, #WeKeepItReal.
As we are a furniture store, the role involves regular manual handling of products including lifting, carrying and moving items of varying sizes. Applicants must be physically capable of safely performing these tasks as part of their daily duties.
Applicants must be an AU citizen, resident, or have already secured the right to work in Australia and therefore hold a valid visa. We understand a lot of time and effort goes into applying for roles and we genuinely thank all applicants in advance. Due to the volume of applications we receive, only successful applicants will be contacted for an interview.
Casual Retail Consultant in Tamworth employer: Nest
Nest is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. With flexible hybrid working arrangements at our Canary Wharf location, we empower our team to thrive while contributing to one of the UK's largest pension schemes, ensuring a meaningful impact on data governance and decision-making processes.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Retail Consultant in Tamworth
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Nest, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Nest!
We think you need these skills to ace Casual Retail Consultant in Tamworth
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Nest, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Nest and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Nest that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Nest
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
