At a Glance
- Tasks: Support large employer customers and enhance their experience with Nest's services.
- Company: Join Nest, a leader in the B2B sector with a focus on customer satisfaction.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Dynamic role with a focus on innovation and customer engagement.
- Why this job: Make a real difference by managing relationships and ensuring customer success.
- Qualifications: Knowledge of pensions and payroll, plus strong relationship management skills.
The predicted salary is between 35000 - 45000 £ per year.
The Remote Account Managers form a vital part of Nest's Business to Business (B2B) Proposition team, acting as a first point of contact for a portfolio of our large employer customers. The role will offer a variety of activities in supporting the needs of your customers to ensure their retention and development with Nest. Utilising both online and remote techniques you will be expected to provide a high level of support and service to our customers, demonstrating both technical expertise and great relationship management skills.
Qualifications
- Some auto enrolment, defined contribution and trust-based pensions knowledge plus an understanding of the payroll market and how it fits into NEST's delivery model
- Skilled in relationship management, influencing outcomes and objection handling
- A clear view of the different types of customers Nest has, and different engagement approaches required for each, with experience within the Employer sector
- Ability to understand profitability models and how they relate to an account management framework
- Presentation skills and comfortable in front of audiences
Flexible and agile working
Everyone's personal situation is different. To make the most out of hybrid working, we've introduced different ways of working, which include (subject to role requirements):
- Hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required)
- Reduce or vary working hours
- Reduce or vary the days worked
Responsibilities within the Nest Experience Directorate
- Definition of our customer strategies
- Developing, maintaining and evolving our customer value propositions
- The brand and marketing of Nest to our customers
- The design of the service experience our customers enjoy across all channels
- Working with our partner, TCS, to deliver a service that delights our customers and keeps their data and assets safe
Remote Account Manager employer: Nest
Nest is an exceptional employer that prioritises flexibility and employee well-being, offering a hybrid working model that allows for a balance between home and office life in the vibrant Canary Wharf area of London. With a strong focus on personal development, employees are encouraged to grow their skills in relationship management and customer engagement, all while being part of a supportive team dedicated to delivering outstanding service to large employer customers. The inclusive work culture fosters collaboration and innovation, making Nest a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Account Manager
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Nest. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Remote Account Manager
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Nest.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Nest's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Nest
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Nest.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Nest will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Nest employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
