Product Owner (Member)

We are looking for a proactive Product Owner to lead the first six months of our member journey – the moment where understanding, confidence and long‑term engagement begin. As part of our Member Product team, you will own the onboarding experience for a wide range of members: those enrolling in a pension for the first time, returning customers, and people joining with pensions built up elsewhere. Your work will define how new members first understand who we are, what we offer and how to make the most of their pension from day one.

• Clearly understand our service, value and their options
• Feel confident about their retirement planning from the start
• Know what to consider and when as their needs evolve
• Can easily find the tools, guidance and support we promise through our Brand

Your goal is to set every member up for success – building clarity, trust and empowerment early in their journey.

Why this role matters

This is a rare opportunity to shape the first impression that defines a member's entire relationship with us. By creating a smooth, engaging and informative start, you will help people feel supported from day one and confident in the decisions that shape their long‑term financial wellbeing. If you are passionate about crafting intuitive onboarding experiences and helping customers feel informed and empowered from the moment they join, this is the role for you. Don't worry if you think you don't have all the key skills; it might be worth taking a few minutes to apply as we are good at spotting potential and offer a generous training budget.

Flexible and agile working

Hybrid of office (Canary Wharf, London) and home working – there will be an expectation to attend the office once or twice a week, or more, as required. Options include:

• Reduce or vary working hours
• Reduce or vary the days worked
• Work compressed hours
• Job share

The wider Experience team includes Brand & Marketing, Propositions and our Customer Experience team who collectively have responsibility for leading the Experience for our customers.

The Customer Experience team

The Customer Experience team creates user‑focused experiences by combining product ownership, design thinking, and business insight. We are responsible for shaping the experience across all customer groups – members, employer providers, and distribution partners – through various channels. We prioritise delivering value through continuous feedback from customers and colleagues. Prototypes and mock‑ups help us test ideas and refine experiences, while data guides our decisions and solution design. Product owners lead teams in our B2B and B2C domains, prioritising features and owning the product roadmap. Our service design team focuses on end‑to‑end journeys, tone of voice and service interaction contributing to a cohesive experience. UX/UI designers turn insights into accessible, user‑friendly interfaces. Business analysts define requirements and identify opportunities to continually improve and inform our solution design.

Organisational Overview

Nest is an award‑winning workplace pension scheme, the largest in the country. Set up by the government to give every worker in the UK somewhere to save, our first‑class responsible investment practice and governance are the backbone of what we do, supported by all the functions you would expect to find in a thriving business. Nest is the UK’s largest workplace pension scheme with over £50 billion in assets under management and over 12 million customers. Our strategy has started an exciting transformation journey for Nest to continue to deliver and grow our business.

Diversity, Equity and Inclusion

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation or socio‑economic background. We also recognise the importance of diversity of thought and other forms of neurocognitive variation. Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have a disability, please declare that you are applying through the scheme. We aim to offer an interview to those applicants who apply through the Disability Confident Scheme and best meet the minimum criteria. However, there may be some circumstances where this is not possible due to the volume of applications. If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments, please contact us.

Qualifications

• Proven experience as a product owner within the pensions or wealth‑management sector or similar financial services area.
• Familiarity with digital product delivery, service design principles and user experience practices – with examples of working in this way.
• Experience of design tools such as Figma, Adobe XD, Mira, etc., with design teams.
• Experience of product management tools – Jira, Trello or similar for backlog and sprint management.